Hotel Nikko Osaka Reviews

Absurd policy whereby guests are absolutely not permitted to check in until 3:00 p.m. onwards, which means a lobby crowded with impatient people. At the stroke of 3:00 p.m. there is a massive rush to check in with long cues. Why not at least register guests as and when they arrive and complete the registration for malities first? And if rooms are ready before 3:00 p.m. why not let our guests get comfortable and settled, instead of being so rigid and inflexible? Isn't caring for your paying customers a priority???? I was first assigned room 1602 which I later found out was right beside the lift's, and from where I could hear lifts going up and down all the time and by 11:00 p.m. as I could not sleep due to the noise, I had to repeatedly insist on a room change. Took four visits from a receptionist over the course of 40 minutes just to achieve this simple task. He was extremely reluctant to let me change rooms at first but only relented when I insisted that I would not pay for the room if I could not sleep in peace. The following day my keys did not work, and when I asked why, the reception staff said that they assumed that I would want to change rooms again, even though I had already told the receptionist the night before that, I would not be bothered changing rooms again. Poor communication among staff, and at the very least, I ought to have been informed when I first checked in that the room was prone to lift noise and been given a choice. Excellent location right above Shinsaibashi subway station, and in the busiest shopping and dining precinct of Osaka. The hotel has absolutely no recreational facilities such as a gymnasium or swimming pool, although the property is well maintained and clean, although the mattress in my room was sagging, probably due to age. BEWARE of rooms within 20 metres of the lifts - do not accept them under any circumstances, unless you are an extremely heavy sleeper!