Cross Hotel Osaka

Cross Hotel Osaka Reviews

Cross Hotel Osaka

2 Chome-5-15 Shinsaibashisuji, Chuo Ward, Osaka City, Osaka Prefecture, 542-0085, JapanSee Hotel Details
Cross Hotel Osaka
Cross Hotel OsakaCross Hotel OsakaCross Hotel Osaka
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1 night

Guest Reviews

9.2/10
Great
839 review
Verified reviews
Location9.5
Amenities8.9
Service9.1
Cleanliness9.2
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All reviews(839)
Positive reviews(830)
Reviews with photos/video(213)
Easy to get around(88)
Convenient for shopping(83)
Delicious breakfast(78)
Too noisy(50)
Nice bathtub(34)
Close to metro(29)
Luggage delivery service(14)
Highly recommended(10)
Negative reviews(9)
Guest User
Standard Floor Twin Room
Stayed in Dec 2024
Family
10 review
10/10
Outstanding
Posted on Feb 11, 2025
Goos location And service. It was The second time i stayed in Cross Hotel. Highly recommend!
Response from Property: Dear Valued Guest,Thank you for your kind words and for taking the time to share your experience. We are glad to hear that you are satisfied with your recent stay. We appreciate your continued support and look forward to welcoming you back for a third visit.Sincerely yours,Cross Hotel Osaka
Ketsanee
Standard Floor Superior Double Room
Stayed in Dec 2024
Traveling with friends
19 review
10/10
Outstanding
Posted on Jan 13, 2025
I very impressed with the accommodation. The service was good, the hotel was clean, the security system was good, and it was close to tourist attractions and the train station.
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback regarding your recent stay with us.We are delighted to hear that you were impressed with our service, cleanliness, security and also the location.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.Sincerely yours,Cross Hotel Osaka
pixoria
Standard Floor Twin Room
Stayed in Nov 2024
Family
14 review
9.5/10
Amazing
Posted on Dec 19, 2024
Already reviewed the room in my other booking so will skip over that Breakfast was great with a lot of choices. Would just suggest to the hotel to maybe start it earlier at 6.30am, for guests who want to set out early for day tours or to visit USJ
Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.It is an encouragement to hear that you're satisfied with our breakfast.We strive to offer a diverse breakfast menu that caters to both local tastes and Western preferences to satisfy all our guests.Your feedback is greatly appreciated and serves as a wonderful motivation for our team. We also appreciate your feedback regarding the breakfast start time.We will share your feedback with our management team and use it to improve customer satisfaction in the future.Thank you once again for your valuable feedback.Should there be any chances for you to come back and visit Japan in the future, we certainly hope that we can welcome you again here in Osaka.Sincerely yours,Cross Hotel Osaka
Anonymous User
Standard Floor Superior Double Room
Stayed in Nov 2024
Couple
11 review
10/10
Outstanding
Posted on Dec 17, 2024
We spent a night at Cross Hotel Osaka before an early flight the next morning. The hotel is conveniently located just a 5-minute walk from Namba Station (Exit 14) and right next to Dotonbori, surrounded by numerous shopping malls and eateries. The room was spacious and well-equipped, and we appreciated the option to enjoy a ‘socking bath’ after a long day of sightseeing. The value for the price was excellent, and we were really impressed. We would love to explore other hotels in this chain in the future!
Response from Property: Dear Valued Guest,Thank you for choosing us for your stay and taking your time to write the review and wonderful photos.We are extremely delighted to know that you were satisfied with our location and the facilities.Specially, our unique Japanese style bathroom with bathtub is well-received from a lot of guests as you mentioned. Your kind words are greatly appreciated, and we will continue to strive to provide the best possible experience for all of our guests. We look forward to welcoming you back and hope you explore more of our hotels in the future. Sincerely yours,Cross Hotel Osaka
Mommy Mak
DOTONBORI View DOUBLE
Stayed in May 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 21, 2025
Excellent location Good variety of breakfast Hotel staff are very helpful Free coffee at all time
Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very glad to know that you are satisfied with our location, variety of breakfast, staff and free coffee available at lobby lounge.We will continue our effort to provide the best service to all our guests.Once again, we greatly appreciate your feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka
Guest User
Standard Floor Double Room
Stayed in Apr 2025
Couple
2 review
7.0/10
Posted on Jun 2, 2025
Location is amazing. Right in the centre of everything! Lighting in hotel room sucks. Orange hue lights made rooms looks very dim. Late night there's biker groups revving their bikes all night on the street across the hotel. This gets very annoying and noisy.
Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are glad to hear that you are satisfied with our location.However, we apologize for not being able to meet your expectations regarding the room lighting.Room improvements might take time, but we assure you that we are taking actions to ensure a smoother stay experience for you and our guests in every aspect moving ahead.Furthermore, we also apologize for the noise disturbances you encountered. Our team is committed to providing a peaceful and comfortable environment for all guests, and we will look into ways to enhance sound insulation to reduce any disturbances.Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back again with a further positive experience in your future stay.Warm regards, Cross Hotel Osaka
Eric
Standard Floor Twin Room
Stayed in Apr 2025
Family
1 review
6.5/10
Posted on May 29, 2025
Excellent location, but somewhat average hotel. Our room had an odour from, we assume, soup spilled into the carpet. Not unbearable, but not nice.
Response from Property: Dear Valued Guest,Thank you for choosing to stay at Cross Hotel Osaka and for taking the time to provide valuable feedback.We are glad to learn that you are satisfied with our convenient location. However, we deeply apologize for the inconvenience caused by the smell of soup on the carpet.Please rest assured that we have addressed your feedback with our housekeeping team, ensuring them to carefully check each of our guest's rooms during cleaning and to have our guests a pleasant stay.Once again, we appreciate your valuable feedback, as it allows us to continually improve our services. Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.Sincerely yours,Cross Hotel Osaka
Wai Hoong Kelvin
Standard Floor Triple Room
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on Jun 3, 2025
VERY GOOD LOCATION AND NEAR JR TRAIN STATION.BESIDES THE STAFF WAS FREINDLY AND ROOM IS CLEAN
Response from Property: Dear Valued Guest,Thank you for staying with us in Cross Hotel Osaka and taking the time to leave us with your valuable feedback.We are happy to hear that you enjoyed your stay with us.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka
Guest User
Standard Floor Double Room
Stayed in Nov 2024
Family
7 review
10/10
Outstanding
Posted on Dec 31, 2024
Super strategic location. Nice bath. Expensive but worth it!
Response from Property: Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for taking the time to share your kind feedback about your recent stay.We are happy to know that you felt a value for staying at Cross Hotel Osaka. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Thank you once again for your valuable feedback.Should your travels bring you back to Japan, we would be delighted to welcome you back to our hotel.Sincerely yours,Cross Hotel Osaka
Hung TIEN
Standard Floor Double Room
Stayed in Mar 2025
Couple
5 review
8.5/10
Very Good
Posted on Apr 24, 2025
Cross hotel is very exciting location however staff need more updates information around and JRPASS when someone requires can be advise.
Response from Property: Dear Valued Guest,Thank you for staying with us in Cross Hotel Osaka and taking the time to leave us with your valuable feedback.With that being said, we sincerely apologize for the lack of service you experienced during your stay.We take your comments earnestly, and are taking steps to improve the quality of our service.Thank you again for your valuable and honest feedback. We hope to have the opportunity to welcome you back again for more positive experience with your future stay.Sincerely yours,Cross Hotel Osaka
SoniaWu1
Standard Floor Superior Double Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 16, 2025
The location is prime as its proximity to shinsaibashi dotonburi provides you the convenience of a rest and recharge point after continuous sightseeing and shopping. The room is user friendly and relatively spacious for a popular location like this. However its location also means that it’s right next to the busy roads so you may want to bring your own ear plugs if you are sensitive to sounds while sleeping. Overall the pros absolutely outweigh the cons. I would highly recommend.
Response from Property: Dear Valued Guest,Thank you for staying with us in Cross Hotel Osaka and taking the time to leave us with your valuable feedback.We are glad to hear that you are satisfied with our location and the size of the room.As you mentioned, we are located near Shinsaibashi and Dotonbori, and many of our guests appreciate our location, as it is easy to come back to the hotel in between sightseeing and shopping.However, we sincerely apologize for the disturbances you experienced due to external noise, which can occasionally occur in our vibrant area. Our team is committed to providing a peaceful and comfortable environment for all guests, and we will look into ways to enhance sound insulation to reduce any disturbances.Thank you once again for your valuable feedback.We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka
Anonymous User
Standard Floor Triple Room
Stayed in Apr 2025
Family
3 review
8.5/10
Very Good
Posted on Jun 2, 2025
Excellent location but a little bit loud at night time as it’s next to a main road.
Response from Property: Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are glad to hear that you were satisfied with the location as our hotel is easily access to the shops, restaurants, and train station. However, we sincerely apologize for the disturbances you experienced due to external noise, which can occasionally occur in our vibrant area. Our team is committed to providing a peaceful and comfortable environment for all guests, and we will look into ways to enhance sound insulation to reduce any disturbances.Once again, we highly appreciate you for sharing your precious experience with us.Should there by any chances for you to come back to Osaka, we are sincerely looking forward to seeing you again with a better experience.Warm regards, Cross Hotel Osaka
Guest User
Standard Floor Triple Room
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 13, 2025
Hotel staff have been very responsive and friendly. Room is clean and 10 min walk to train station. Convenient and walkable distance to supermarket, restaurants, cafes, shopping malls etc. Highly recommended.
Response from Property: Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review.We are very happy to hear that you enjoyed your stay with us.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like supermarket, restaurants, cafes and shopping malls etc. If there is any chance to visit Osaka, we are looking forward to welcoming you back to Cross Hotel Osaka again in the near future!Sincerely yours,Cross Hotel Osaka
Dave Mortenson
Standard Floor Triple Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 4, 2025
It's in the heart of the Osaja shopping and food district. Rooms.and hotel were great but location, location, location!
Response from Property: Dear Valued Guest,Thank you for your latest stay with us and for taking your time to send us your feedback.We are pleased to hear that you enjoyed your stay with us and the surrounding shopping and dining options.We hope that you will return to Osaka and enjoy more attractive spots of Osaka with us.Once again, we greatly appreciate your feedback. We hope to have the pleasure of welcoming you back to Cross Hotel Osaka in the near future.Sincerely yours,Cross Hotel Osaka
Teng Chye
Standard Floor Twin Room
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Mar 24, 2025
Hotel location is great with direct access to Dontonbori shop and food streets as well as short walk to train station. Amenities in Japan hotels generally is limited. Can be better if hotel provide body lotion.
Response from Property: Dear Valued Guest,Thank you for staying with us in Cross Hotel Osaka and taking the time to leave us with your valuable feedback.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.However, we sincerely apologize as we were unable to provide body lotion as you requested.As a matter of fact, body lotion is not available as an amenity in our rooms but is purchasable at our front desk.The body lotion is the same brand of the bath amenities are available in standard-floor guest rooms called Provincia.Should you have any chances to visit Osaka again in the future, we hope you will consider to purchase it next time, on your next stay with us.Thank you once again for your valuable feedback. We certainly do hope to be able to greet you once more on your future trip.Sincerely yours,Cross Hotel Osaka