132, Samalaju Industrial Park, Bintulu, Sarawak, 97000, MalaysiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Samalaju Resort Hotel Guest Reviews
3.5/5
37 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.3
Service3.5
Cleanliness3.4
Filter by:
Sort by:
All reviews(37)
Positive reviews(26)
Reviews with photos/video(6)
Negative reviews(7)
BybraRin
Superior Twin Room
Stayed in Nov 2024
Family
3 review
2.2/5
Posted on Jan 1, 2025
Room smells musty and dusty , like no one cleaned the room . Hope the hotel can improve the cleaning service . Breakfast was ok .
Response from Property: Thank you for your feedback. We sincerely apologize for the cleanliness issues and will address them with our team. We’re glad you found the breakfast satisfactory and will work to improve your experience in the future. Warm regards, Elizabeth (Front Office Manager)
Apink
Deluxe King Room
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on Jun 4, 2024
First time be here
have a bit scared bcoz drive at the night
But wake up in the morning, is very beautiful views
I can see the sea, child's can swim at swimming pool
Buffet food also good ~
Staff very helpful
Response from Property: Thank you for your feedback! We're glad you enjoyed the beautiful views and the swimming pool. Happy to hear you liked the buffet and found our staff helpful. Looking forward to welcoming you back! Warm regards, Elizabeth (Front Office Manager)
Patricia Litad Maripa
Superior Twin Room
Stayed in Sep 2024
Travel with friends
2 review
3.7/5
Posted on Oct 14, 2024
Very nice hotel
Response from Property: Thank you for your kind words and for sharing your feedback with us! We’re pleased to know that you found our hotel to be very nice and that you enjoyed your stay. We appreciate your time in reviewing us and hope to welcome you back for an even more enjoyable experience in the future. Warm regards, Elizabeth (Front Office Manager)
WRL
Superior King Room
Stayed in Nov 2024
Business travelers
24 review
2.2/5
Posted on Dec 12, 2024
poor. in need of a revamp. the only option for visitors having business in the area.
Response from Property: Dear WRL, Thank you for your feedback. We acknowledge your concerns and are continuously working to improve. We hope to serve you better in the future. Best regards, Elizabeth Front Office Manager Samalaju Resort Hotel
RAYMOND
Superior Twin Room
Stayed in Aug 2024
Family
85 review
3.7/5
Posted on Sep 18, 2024
Hotel is quite far from town and not easily accessible without car. Its located right at the seaside and in the midst of industrial area. But it has great facilities for hotel guests. The room is clean and well maintain. Customer service is helpful and friendly. Breakfast could have been better if there were more variety.
Response from Property: Thank you for sharing your detailed review. We’re glad to hear that you appreciated our facilities, clean and well-maintained rooms, and found our customer service to be helpful and friendly. We understand that our location might feel a bit far from town, but we hope the peaceful seaside setting offered a relaxing stay. We also appreciate your comments on the breakfast variety and will look into how we can improve this for our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 10, 2025
nowhere to eat out and no shop nearby, too secluded for me
Response from Property: Thank you for your feedback and for rating us highly in amenities, cleanliness, and service. We’re glad you had a pleasant stay. We understand that our location may feel secluded, and we apologize for any inconvenience this may have caused. While we aim to provide a peaceful retreat, we also have an in-house restaurant offering a variety of dining options. Your feedback is valuable, and we appreciate your perspective. We hope to welcome you again for a more enjoyable experience. Best regards, Elizabeth (Front Office Manager)
WRL
Deluxe King Room
Stayed in Jun 2024
Business travelers
24 review
3.0/5
Posted on Aug 1, 2024
very dated hotel. in need for a makeover. breakfast was poor. lack of amenities.
Response from Property: We sincerely apologize for the aspects of your stay that did not meet your expectations. We appreciate your comments regarding the hotel's condition and the breakfast offerings. Please be assured that we are continuously working on improvements and will take your feedback into consideration for our future plans. Regarding the amenities, we are sorry that they did not meet your needs. We are always looking for ways to enhance our guest experience and will review our current offerings. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Best regards, Elizabeth (Front Office Manager)
MELISSA
Superior Twin Room
Stayed in Mar 2024
Travel with friends
13 review
3.0/5
Posted on Jun 5, 2024
Quiet environment and a good choice for family weekend stay!
Response from Property: Thank you for your feedback! We're glad you enjoyed the quiet environment. We hope to welcome you and your family back for another weekend stay! Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
29 review
3.5/5
Posted on Dec 8, 2023
This is the only hotel in Samalaju industrial area. It is the best choice if you are visiting the factories around. Quite environmental and feel very relaxing even good for holiday travelers. It is a good place for rest.
Response from Property: Dear Guest, Thank you for your glowing review! We've thrilled to hear that our hotel served a peaceful haven during your visit to the Samalaju industrial area. It's great to know that our quiet environment and relaxing vibe not only support business needs but also provide a restful retreat for holiday travelers. We look forward to welcoming you back, whether it's for work or relaxation. Warm regards, Elizabeth GP(Front Office Manager)
CHIN KUI
Superior Twin Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 14, 2023
cozy place!
Relax place🥰
Response from Property: Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found our place cozy and relaxing, as we strive to create a warm and welcoming environment for all our guests. Your comfort and satisfaction are our top priorities, and it's rewarding to know we've achieved that during your stay. We hope to have the pleasure of welcoming you back soon for another serene getaway. Warm Regards, Elizabeth GP (Front Office Manager)
Guest User
Chalet Twin Room
Stayed in Mar 2024
Family
36 review
5.0/5
Outstanding
Posted on May 1, 2024
Good service
Response from Property: Thank you for your feedback! We're glad you enjoyed our service. We look forward to the pleasure of serving you again in the future. Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior Double Room
Stayed in Mar 2022
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 12, 2022
Nice stay 👍
Response from Property: Dear Guest, Thank you for your kind words and taking a moment to share your experience at Samalaju Resort Hotel. We are thrilled to hear you found our place nice and hope your stay was as enjoyable and comfortable as possible. Our team is dedicated to providing a welcoming and memorable for all our guests, and your positive feedback is a wonderful affirmation of our efforts. We look forward to the opportunity to welcome you back in the future for another pleasant stay. Please don't hesitate to contact us directly for any special requests or arrangements for your next visit. Warm regards, Elizabeth GP(Front Office Manager)
Linzhoulixiaodong
Superior Twin Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jul 20, 2024
The room is located 50 km east of Bintulu. It costs RM150 to take a taxi, and the taxi app costs between RM110-150. Most taxi drivers are Chinese and can communicate directly. It is cheaper to pay directly at the front desk. You cannot pay by mobile phone. You need to use VISA card or cash. It is difficult to get a taxi in Bintulu. It is difficult to travel without a car. Remember to bring a swimsuit when you come.
Original TextTranslated by Google
Response from Property: Thank you for your detailed feedback. We're glad you found the surroundings and amenities satisfactory. We appreciate your suggestions regarding transportation and payment methods. We hope to welcome you back soon, and don't forget your swimsuit for our pool! Best regards, Elizabeth (Front Office Manager)
Guest User
Superior King Room
Stayed in Jan 2024
Business travelers
13 review
3.5/5
Posted on May 13, 2024
The hotel has a beautiful view and a swimming pool. However, you can only look at the beach and not go there, as there are crocodiles and cobras nearby. The cleaning is average, which may be the case for all Malaysian hotels. They can't speak Chinese, and they are not very friendly to Chinese people. The price booked by locals is quite different from ours
Original TextTranslated by Google
Response from Property: Thank you for your review. we're glad you enjoyed the view and our pool. We take your comments seriously and will address your concerns about cleaning. Safety is a priority, and we continuously manage our natural surroundings. We appreciate your feedback and look forward to improving your next experience with us. Warm regards, Elizabeth (Front Office Manager)
Guest User
Deluxe King Room
Stayed in Jan 2025
Business travelers
9 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Beautiful environment, clean rooms
Original TextTranslated by Google
Response from Property: Thank you for your perfect rating and kind words! We’re delighted that you enjoyed the beautiful surroundings and clean rooms at Samalaju Resort Hotel. Your feedback means a lot to us, and we look forward to welcoming you again soon! Best Regards Elizabeth (Front Office Manager)