Samalaju Resort Hotel

Samalaju Resort Hotel Reviews

Samalaju Resort Hotel

132, Samalaju Industrial Park, Bintulu, Sarawak, 97000, MalaysiaSee Hotel Details
Samalaju Resort Hotel
Samalaju Resort HotelSamalaju Resort HotelSamalaju Resort Hotel
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1 night

Guest Reviews

8.1/10
Very Good
40 review
Verified reviews
Location8.3
Amenities8.0
Service8.3
Cleanliness8.0
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All reviews(40)
Positive reviews(34)
Reviews with photos/video(8)
Awesome stay(7)
Negative reviews(6)
Anonymous User
Superior King Room
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on May 24, 2025
Beautiful sunset view with good ambiance. Classy swimming pool and a hearty peacefulness. Special thanks to chef who prepared food with care at 6am as my wife is vegetarian and fasting. Thank you for giving the good experience.
Dr Yeap
Deluxe King Room
Stayed in Feb 2025
Solo travelers
28 review
9.5/10
Amazing
Posted on Mar 22, 2025
Beautiful seaview hotel with affordable price! Love the swimming pool and spacious room. Location abit isolated, not much of dining options nearby Otherwise everything is perfect!
Response from Property: Thank you very much for your excellent rating and kind words! We’re delighted to hear you enjoyed the beautiful sea view, our spacious rooms, and the swimming pool. Your feedback truly means a lot to us. We understand that the location may feel a little isolated, and we appreciate your input. While it offers a peaceful escape, we’re continuously working on enhancing the overall experience, including more convenient dining options. We hope to welcome you back again soon for another relaxing stay at Samalaju Resort Hotel! Best regards, Elizabeth (Front Office Manager)
BybraRin
Superior Twin Room
Stayed in Nov 2024
Family
3 review
4.5/10
Posted on Jan 1, 2025
Room smells musty and dusty , like no one cleaned the room . Hope the hotel can improve the cleaning service . Breakfast was ok .
Response from Property: Thank you for your feedback. We sincerely apologize for the cleanliness issues and will address them with our team. We’re glad you found the breakfast satisfactory and will work to improve your experience in the future. Warm regards, Elizabeth (Front Office Manager)
Apink
Deluxe King Room
Stayed in May 2024
Family
1 review
9.0/10
Great
Posted on Jun 4, 2024
First time be here have a bit scared bcoz drive at the night But wake up in the morning, is very beautiful views I can see the sea, child's can swim at swimming pool Buffet food also good ~ Staff very helpful
Response from Property: Thank you for your feedback! We're glad you enjoyed the beautiful views and the swimming pool. Happy to hear you liked the buffet and found our staff helpful. Looking forward to welcoming you back! Warm regards, Elizabeth (Front Office Manager)
Patricia Litad Maripa
Superior Twin Room
Stayed in Sep 2024
Travel with friends
2 review
7.5/10
Posted on Oct 14, 2024
Very nice hotel
Response from Property: Thank you for your kind words and for sharing your feedback with us! We’re pleased to know that you found our hotel to be very nice and that you enjoyed your stay. We appreciate your time in reviewing us and hope to welcome you back for an even more enjoyable experience in the future. Warm regards, Elizabeth (Front Office Manager)
WRL
Superior King Room
Stayed in Nov 2024
Business travelers
35 review
4.5/10
Posted on Dec 12, 2024
poor. in need of a revamp. the only option for visitors having business in the area.
Response from Property: Dear WRL, Thank you for your feedback. We acknowledge your concerns and are continuously working to improve. We hope to serve you better in the future. Best regards, Elizabeth Front Office Manager Samalaju Resort Hotel
RAYMOND
Superior Twin Room
Stayed in Aug 2024
Family
110 review
7.5/10
Posted on Sep 18, 2024
Hotel is quite far from town and not easily accessible without car. Its located right at the seaside and in the midst of industrial area. But it has great facilities for hotel guests. The room is clean and well maintain. Customer service is helpful and friendly. Breakfast could have been better if there were more variety.
Response from Property: Thank you for sharing your detailed review. We’re glad to hear that you appreciated our facilities, clean and well-maintained rooms, and found our customer service to be helpful and friendly. We understand that our location might feel a bit far from town, but we hope the peaceful seaside setting offered a relaxing stay. We also appreciate your comments on the breakfast variety and will look into how we can improve this for our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
1 review
8.5/10
Very Good
Posted on Jan 10, 2025
nowhere to eat out and no shop nearby, too secluded for me
Response from Property: Thank you for your feedback and for rating us highly in amenities, cleanliness, and service. We’re glad you had a pleasant stay. We understand that our location may feel secluded, and we apologize for any inconvenience this may have caused. While we aim to provide a peaceful retreat, we also have an in-house restaurant offering a variety of dining options. Your feedback is valuable, and we appreciate your perspective. We hope to welcome you again for a more enjoyable experience. Best regards, Elizabeth (Front Office Manager)
WRL
Deluxe King Room
Stayed in Jun 2024
Business travelers
35 review
6.0/10
Posted on Aug 1, 2024
very dated hotel. in need for a makeover. breakfast was poor. lack of amenities.
Response from Property: We sincerely apologize for the aspects of your stay that did not meet your expectations. We appreciate your comments regarding the hotel's condition and the breakfast offerings. Please be assured that we are continuously working on improvements and will take your feedback into consideration for our future plans. Regarding the amenities, we are sorry that they did not meet your needs. We are always looking for ways to enhance our guest experience and will review our current offerings. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Best regards, Elizabeth (Front Office Manager)
MELISSA
Superior Twin Room
Stayed in Mar 2024
Travel with friends
13 review
6.0/10
Posted on Jun 5, 2024
Quiet environment and a good choice for family weekend stay!
Response from Property: Thank you for your feedback! We're glad you enjoyed the quiet environment. We hope to welcome you and your family back for another weekend stay! Warm regards, Elizabeth (Front Office Manager)
Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
46 review
7.0/10
Posted on Dec 8, 2023
This is the only hotel in Samalaju industrial area. It is the best choice if you are visiting the factories around. Quite environmental and feel very relaxing even good for holiday travelers. It is a good place for rest.
Response from Property: Dear Guest, Thank you for your glowing review! We've thrilled to hear that our hotel served a peaceful haven during your visit to the Samalaju industrial area. It's great to know that our quiet environment and relaxing vibe not only support business needs but also provide a restful retreat for holiday travelers. We look forward to welcoming you back, whether it's for work or relaxation. Warm regards, Elizabeth GP(Front Office Manager)
CHIN KUI
Superior Twin Room
Stayed in Nov 2023
Couples
1 review
10.0/10
Outstanding
Posted on Dec 14, 2023
cozy place! Relax place🥰
Response from Property: Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found our place cozy and relaxing, as we strive to create a warm and welcoming environment for all our guests. Your comfort and satisfaction are our top priorities, and it's rewarding to know we've achieved that during your stay. We hope to have the pleasure of welcoming you back soon for another serene getaway. Warm Regards, Elizabeth GP (Front Office Manager)
Guest User
Chalet Twin Room
Stayed in Mar 2024
Family
50 review
10.0/10
Outstanding
Posted on May 1, 2024
Good service
Response from Property: Thank you for your feedback! We're glad you enjoyed our service. We look forward to the pleasure of serving you again in the future. Warm regards, Elizabeth (Front Office Manager)
3008386805
Superior Twin Room
Stayed in Apr 2025
Business travelers
70 review
10.0/10
Outstanding
Posted on May 22, 2025
The hotel is right by the sea. You can directly see the sea view from the room. There is a swimming pool in the yard, which is great. The breakfast is very good. The service is formal and professional. . . . . . .
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Linzhoulixiaodong
Superior Twin Room
Stayed in Jun 2024
Couples
1 review
9.0/10
Great
Posted on Jul 20, 2024
The room is located 50 km east of Bintulu. It costs RM150 to take a taxi, and the taxi app costs between RM110-150. Most taxi drivers are Chinese and can communicate directly. It is cheaper to pay directly at the front desk. You cannot pay by mobile phone. You need to use VISA card or cash. It is difficult to get a taxi in Bintulu. It is difficult to travel without a car. Remember to bring a swimsuit when you come.
Original TextTranslated by Google
Response from Property: Thank you for your detailed feedback. We're glad you found the surroundings and amenities satisfactory. We appreciate your suggestions regarding transportation and payment methods. We hope to welcome you back soon, and don't forget your swimsuit for our pool! Best regards, Elizabeth (Front Office Manager)