LABRANDA Royal Makadi Reviews

We stayed at labranda royal in May for 2 weeks. I went with my wife I'll start with the bad bits The guest relations lady we sent a complaint to about being mis sold a boat trip from the hotel was so rude to me and accused of lying about even going on the boat trip saying they had no record pf us going o the trip! This despite showing over 50 photos fro the trip!!! We was told the trip left directly from the hotel next door so we didn't have to travel the 40 minutes into hurghada, this was a blatant lie to miss sell us this trip, I asked at least 4 or 5 times to the seller if it was definitely leaving from the hotel dock next door to our hotel. He just lied and the treatment from guest relations has stained my whole holiday, and to be honest will stop us from using labranda hotels again! We have stated in 3 different labranda hotels over 15 times so this lady has lost the hotel a good customer. The second thing we booked at the hotel was the in hotel taxi service, we booked to go meet friends at the marina asked to go directly to the marina and repeated this request to the driver, my wife was nervous about going back to Egypt in the current climate she was worried about leaving the hotel but I persuaded her it would be fine, the driver them proceeded to take us over 10 miles out of our way to 'his friends bazare in a dingy horrible street in the middle of nowhere!!My wife was terrified and after screaming at the driver he eventually took us to the marina it was a horrible and Intimidating experience for my wife, when I complained to the guest relations lady hebda ahmed they didn't apologise she just said it was safe to go where the driver took us!! I was so angry again and this will stay with us fir the rest of our lives. My wife thought she was being kidnapped!! On my second to last day I left 2 pairs of trainers for 2 of the waiters and was horrified to find out the next day their manager had taken the shoes for themselves!! This is totally unacceptable the managers just stand around all do and steal the waiters tips For a 5 star hotel the Internet is a joke we had to go pay for Internet and beds at del mare if we wanted to send waatsap or look at Facebook. This needs addressing swiftly as all guests I spike to were frustrated by the WiFi speed. The good bits The waiters were amazing the chefs were incredible and the food is brilliant I found something to eat everyday people who complain about the food ate being ridiculous. The rooms were large and spotlessly clean, a little dated but we didn't mind that, the beds were really comfortable. The highlight of the stay was the food and service at del mare restaurant on the beach, this is a real gem in labranda the manager esam is a real asset to labranda he was so friendly and helpful. The food was amazing in del mare I honestly could recommend the restaurant enough The beach area is lovely we hired beds out in del mare restaurant everyday it had great Internet and fans on the beds