To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.8
Service3.8
Cleanliness4.1
Filter by:
Sort by:
All reviews(178)
Positive reviews(154)
Reviews with photos/video(40)
Awesome rooms(34)
Awesome stay(21)
Easy to get around(18)
Large rooms(16)
Convenient location(16)
Loved the view(11)
Close to metro(10)
Luggage delivery service(5)
Negative reviews(24)
Eliezer
Deluxe King Room-High Floor
Stayed in Nov 2024
Other
13 review
4.0/5
Very Good
Posted on Jan 13, 2025
Service was ok. Very nice place.i will rent again in future . Staff Name Santo he was out standing . What a wonderful man 👍🏽
Guest User
Deluxe King Room-High Floor
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
I had a great time. My stay was very peaceful.
KamalMustafa
Two Queen Room
Stayed in Dec 2024
Travel with friends
25 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Nice view from the room at 32nd floor
H.Joe
Two Queen Room
Stayed in Feb 2025
Couples
20 review
4.5/5
Great
Posted on Mar 11, 2025
The location is good, room is nice. near to times square. but they will need you to use USD35 per day to consume on their in house resort items or food and beverages. And need to pay 5USD for each storage of luggage.
Enmanuel jose
1 King Bed Deluxe High Floor Empire St View
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 23, 2025
I had a wonderful stay at the hotel. The staff was friendly and welcoming, the room was clean and comfortable, and the amenities exceeded my expectations. I especially loved how quiet and relaxing the atmosphere was, making it easy to unwind. I would definitely stay here again!
Hui Traveller
Deluxe Two Queen Bed High Floor
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on Jul 19, 2024
The hotel location is very convenient!
Super close to everything!
Next to Madame Tussauds, very close to TimesSquare, Empire State Building and others…..
영빈
1 King City View Mobility Accessible Bathtub
Stayed in May 2024
Couples
18 review
2.7/5
Posted on Jun 30, 2024
I traveled to nyc in 8 years and location was okay but the main entrance was closed which was located in apple and google map, we had to carry heavy luggage.. but still people were friendly and nice.
Chia Lee
King Room
Stayed in Apr 2024
Booked for others
29 review
5.0/5
Outstanding
Posted on May 16, 2024
Second times booked for this hotel
Nice and big room
Easy to go around
Guest User
1 King Bed Deluxe High Floor Times Sq View
Stayed in Jan 2025
Solo travelers
1 review
4.2/5
Very Good
Posted on Feb 8, 2025
Fantastic Location for Visitors to Explore Newyork
Guest User
King Room
Stayed in Jan 2025
Family
3 review
4.5/5
Great
Posted on Feb 20, 2025
Great location, Great Service overall very nice
Guest User
2 Queen Beds Deluxe Times Sq View
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 5, 2024
Limited seating in Lobby, there are long lines to check in at no space available for families.
Fee being charged to hold bags after checkout...no consideration for guests who have late flights, this should be a free service.
Anonymous User
King Room
Stayed in Dec 2023
Couples
9 review
3.7/5
Posted on Feb 7, 2024
Good location. Room is spacious. Called housekeeping multiple times to ask for toothbrushes but no one picked up, so I went down to the reception to ask nicely. Ended up the receptionist just rolled her eyes while passing me the toothbrushes. Secondly, At 9am, I saw housekeeping doing their rounds, a couple of rooms further from my room so I placed the privacy door hanger outside my door knob so as to inform housekeeping I don’t need their service, end up they just open my door and came in. It’s so annoying! What’s the point of me putting the privacy hanger at the door knob then? Ugh!
Sitthinee S
Corner Room
Stayed in Jan 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Good location in Time squares. There is no breakfast. The room is OK. Only stay for location
Guest User
2 Queen Times Sq View Mobility Accessible Tub
Stayed in Dec 2024
Family
3 review
4.2/5
Very Good
Posted on Jan 10, 2025
Parking was so expensive, but the service was great.
Anonymous User
King Room
Stayed in Dec 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Very convenient location, 3 minutes of walk to NY port authority bus station.
Nice and big room
Gym is more than good