Hampton by Hilton Guangzhou Tianhe Smart City

Hampton by Hilton Guangzhou Tianhe Smart City Reviews

Hampton by Hilton Guangzhou Tianhe Smart City

No.1731 Huaguan Road, Tianhe District, Guangzhou, Guangdong, ChinaView Hotel Details
Hampton by Hilton Guangzhou Tianhe Smart City
Hampton by Hilton Guangzhou Tianhe Smart CityHampton by Hilton Guangzhou Tianhe Smart CityHampton by Hilton Guangzhou Tianhe Smart City
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Hampton by Hilton Guangzhou Tianhe Smart City Guest Reviews

4.8/5
Excellent
864 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(864)
Positive reviews(861)
Reviews with photos/video(483)
Friendly front desk staff(197)
Delicious breakfast(177)
Many amenities(109)
Classy environment(98)
Convenient parking(60)
Perfect for business trips(50)
Awesome gym(14)
Delicious buffet(12)
Negative reviews(3)
Miraj Rana
KING GUEST ROOM
Stayed in Feb 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 16, 2025
Nice and clean environment had a nice stay. The pictures are before checkout😅
Response from Property: Thank you for your kind review! We're thrilled you enjoyed your stay and our clean environment. Looking forward to welcoming you back soon!
Sara_me
Superior 2-bed Room
Stayed in Oct 2024
Other
5 review
4.5/5
Great
Posted on Nov 28, 2024
It's a wonderful hotel but pretty far from all the tourist attractions. It's surely peaceful due to its location. The breakfast was simple and good, it wasn't very crowded at the buffet. There's a guest laundry with free access. The room is very spacious and clean with all the necessary amenities. The front desk staff are friendly and helpful. Amber is really sweet and gave us a smooth check in. Jimmy helped us with our bags right till our room, he always smiled and greeted us. Chris helped me book the tickets and was always up for helping in any possible way. He also sent me a welcome fruit plate :) They aren't the best at English but we communicated using wechat and translator apps. I appreciate all their help and efforts!
Response from Property: Dear guest,We're overjoyed to hear you found our hotel wonderful! While we might be a bit off the beaten path, we're glad the peacefulness added to your stay. It's great you liked the simple yet satisfying breakfast and uncrowded buffet. Our free guest laundry is there for your convenience, and we're proud the rooms met your standards for space and cleanliness.Our team - Amber, Jimmy, and Chris - were thrilled to assist you! We're constantly working on our English skills, and we're happy technology bridged any communication gaps. Your appreciation means the world to us. We hope to welcome you back soon for another relaxing stay!
Kanat Umurzakov
KING GUEST ROOM
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Great
Response from Property: Huan Xiaopeng is very happy to meet you in Guangzhou. Thank you for your satisfaction with our service. Kind people are always happy, grateful people are always rich, and people with a good attitude are always sunny. Let us move forward with gratitude and kindness, embracing the warmth of the sunshine! Huan Xiaopeng hopes to accompany you all the way, remember to come back often~
Anonymous User
KING GUEST ROOM
Stayed in Sep 2024
Other
3 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Here’s another option for a positive hotel rating focusing on the helpful staff: --- **Rating: ★★★★★ (5/5)** My stay at Hampton by Hilton was absolutely delightful! The staff truly made a difference, showcasing exceptional hospitality throughout my visit. From the moment I arrived, they greeted me with warm smiles and were eager to assist with anything I needed. Whether it was providing directions, recommending local dining options, or accommodating special requests, their willingness to help was remarkable. The hotel itself offered comfortable accommodations and great amenities, but it was the attentive and friendly staff that really elevated my experience. I left feeling valued and appreciated as a guest. I wholeheartedly recommend it to anyone seeking a welcoming environment and top-notch service. Thank you for making my stay so memorable!
Response from Property: Dear Guest,Thank you so much for your glowing review! We are overjoyed to hear that our staff made such a positive impact on your stay. Their dedication to providing exceptional service is at the heart of what we do, and your kind words will be shared with them. We are also glad that you enjoyed our accommodations and amenities. We hope to welcome you back soon for another memorable stay!
ST86
Superior 2-bed Room
Stayed in Aug 2024
Family
12 review
3.0/5
Posted on Sep 11, 2024
Nothing really stands out but overall not bad. Room size is slightly smaller than some others within the same brand thou.
Response from Property: Dear guest, thank you for your feedback. We're glad the overall experience was not bad. We note your comment about room size and will keep working to improve. Looking forward to serving you again.
Anonymous User
KING GUEST ROOM
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 27, 2025
Absolutely good!
Response from Property: 感謝您在百忙之中給歡小朋一個點評,也非常感謝您選擇了廣州天河智慧城希爾頓歡朋酒店,看到您的點評歡小朋萬分開心,很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為您服務。心之所向,皆有心安之所。在每一個城市裡,是人、建築、生活的交匯。人間煙火、車水馬龍正是城市生命力的湧動。而旅客的踏足,是因為有對城市的温度的感知,才能有心安之所的體會。歡小朋會一直再這裏,為您創造更多的美好哦~愛你
TravelChel
KING SUPERIOR DELUXE ROOM MOUNTAIN VIEW
Stayed in Aug 2024
Business travelers
47 review
4.0/5
Very Good
Posted on Oct 26, 2024
A bit remote but brand new
Response from Property: Thank you very much for your choice and trust. Hampton by Hilton Guangzhou Tianhe Smart City is strategically located in the core business district of Guangzhou IBD. Just like our brand positioning, Hampton by Hilton Guangzhou Tianhe Smart City is an "urban harbour in the midst of prosperity", allowing you to enjoy all kinds of wonderful things in the bustling capital. If you like it, come often. Huan Xiaopeng will constantly improve himself. We look forward to getting your 5-star praise next time. Waiting for you to stay next time, we can give you a different surprise~
Sultan Al Qemzi
KING GUEST ROOM
Stayed in Aug 2024
Solo travelers
143 review
3.7/5
Posted on Oct 6, 2024
New but far from the city
Response from Property: Dear friend, thank you for taking advantage of your precious time to share your check-in experience with us. Hampton by Hilton Guangzhou Tianhe Smart City Hotel is located in the IBD core business circle, a 15-minute drive from Pazhou Exhibition and Taikoo Hui, and a 30-minute drive from Guangzhou Tower, with convenient transportation; backed by the stove forest park mountain, the environment is beautiful; I wish you a happy life!
Anonymous User
KING GUEST ROOM
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Good experience!
Response from Property: Thank you for your stay. Your satisfaction is our greatest relief. We are grateful to meet you on such a good day. All our efforts will only bring you surprises and emotions. Thank you for your recognition of Huan Xiaopeng. It is our honor to serve you. Whenever and wherever, Huan Xiaopeng will always be with yo
Guest User
KING GUEST ROOM
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 21, 2025
Chris at the front desk had a good service attitude. He asked about the room requirements right after booking. The room was good overall, clean, spacious and comfortable. The breakfast was rich, nutritious and healthy. The facilities and equipment were powerful and complete. The mountain view room was very quiet at night.
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Response from Property: I am really happy to see your good comments, and I am also glad that you have a satisfactory stay! In terms of bedding, the hotel uses 100% cotton 80-count high-quality bedding brand Carnation, which is very skin-friendly. It is paired with a soft down pillow and an extremely elastic memory pillow, giving guests the opportunity to choose independently. We look forward to your stay again, and we will not disappoint you~
Guest User
KING GUEST ROOM
Stayed in Feb 2025
Business travelers
75 review
5.0/5
Outstanding
Posted on Mar 19, 2025
kylec checked in quickly, upgraded the room type for free, called before check-in, the room had a large bed, and there were many types of breakfast.
Original TextTranslated by Google
Response from Property: 親愛的賓客,非常感謝您對酒店小夥伴們服務的認可呢,小夥伴真是感動的不要不要的~廣州天河智慧城希爾頓歡朋酒店秉承着為每一位入住客人提供有愛,有温度的服務,力求為更多的客人提供尊貴不凡的入住體驗,我們將會不斷努力,努力為客人提供更完善,更人性化的服務~酒店大堂為入住的客人提供休閑洽談區域:創意茶飲、高端會議桌、都是很不錯的哦,期待邀請您下次過來體驗~祝您開心每一天!
Guest User
KING SUPERIOR ROOM
Stayed in Feb 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 19, 2025
Amber issued invoices quickly. The mattress in the room was very comfortable to sleep on. The Hampton smart devices and robot food delivery in the room were very convenient.
Original TextTranslated by Google
Response from Property: I'm very happy that you affirm Huan Xiaopeng's service so much. Thank you for choosing Hampton by Hilton Guangzhou Tianhe Smart City! Every time I see your praise, I will be happy for a long time. There is no best, only better! Huan Xiaopeng will continue to work hard, keep moving forward, and work harder to serve every guest staying in the hotel. We also hope that you can come often to sit, drink tea, read books, negotiate business, and chat. We are waiting for you at Hilton Garden Inn and look forward to meeting you again~
jonlam
KING GUEST ROOM
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 19, 2025
The facilities in the room are all new and powerful, and there is a small refrigerator to keep the food brought back from outside fresh. The lobby is spacious and the air conditioning is very powerful and cool. There is also a business area for guests to use, and the considerate service of free printing materials is provided without any additional charge. The service staff was very good at check-in and helped to upgrade the room. Chris at the hotel has a very good service attitude. The hotel has a wide variety of breakfast options. The location is also very advantageous. It only takes 30 minutes to drive to the Pazhou Exhibition Center, and you can arrive quickly as long as there is no traffic jam. There is a bus stop at the entrance of the hotel. You can take bus No. 582 directly to the entrance of the Canton Fair Exhibition Hall, which is very convenient for travel.
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Response from Property: Huan Xiaopeng is very touched to receive such a sincere review from you. The journey is full of adventures and surprises, but also full of fatigue and anxiety. There may be various encounters and various moods. But bringing warmth to customers is the purpose of Huan Xiaopeng's service. Huan Xiaopeng will continue to serve every family member with heart. I hope that when you think of Huan Xiaopeng, you will feel warm. Welcome to come again.
Guest User
KING GUEST ROOM
Stayed in Feb 2025
Booked for others
1 review
5.0/5
Outstanding
Posted on Mar 17, 2025
[Five-star recommendation! This hotel exceeded expectations! ] Full marks for the stay experience! The location is excellent, within walking distance of the business district and attractions, and the surrounding transportation is convenient. The front desk Xiaoxuan's service is warm and thoughtful, the check-in is fast, and welcome fruits are thoughtfully prepared. The room is spacious and tidy, the facilities are modern and intelligent, the bedding is comfortable and helps sleep, the bathroom is separated into dry and wet areas, and the supplies are complete. The breakfast is rich in variety, with a reasonable combination of Chinese and Western styles, and the freshly cooked stalls are well received. The gym is clean and has new equipment. The overall cost-effectiveness is super high, whether it is a business trip or a tourist vacation, it is highly recommended! I will choose here next time!
Original TextTranslated by Google
6/7
Response from Property: Huan Xiaopeng is very touched to receive such a sincere review from you. The journey is full of adventures and surprises, but also full of fatigue and anxiety. There may be various encounters and various moods. But bringing warmth to customers is the purpose of Huan Xiaopeng's service. Huan Xiaopeng will continue to serve every family member with heart. I hope that when you think of Huan Xiaopeng, you will feel warm. Welcome to come again.
Anonymous User
KING SUPERIOR ROOM
Stayed in Feb 2025
Business travelers
26 review
5.0/5
Outstanding
Posted on Mar 13, 2025
After having dinner at the nearby Guangbai Shopping Mall, I was looking for a hotel. I clicked on Ctrip and saw the Hilton Hampton Hotel at the top. I drove here. The parking lot is very large and there are charging piles. I was worried about having no place to charge. When I walked into the lobby, the lighting was well designed. The first feeling of the hotel was the lighting, which made people feel very good. The reception was received by kylec. It seems that the front desk manager has been trained in place, and the service is very professional and enthusiastic. When I walked into the room and opened the door, I saw the position of the slippers at the first glance. The lights in the room gradually turned on. It was spacious and clean. The smart voice assistant of the TV is very suitable for lazy people like me. I lie on the bed with my eyes closed and ask to turn off the lights. The shower room is very satisfactory. I like this squeeze-type shower gel bottle, which will not be easily put into it by others. The arrangement is a mountain view king bed room. I have the habit of getting up early. When I opened the window, Huolu Mountain was lush and green. I felt that the mountain clouds were coming into my house. It was very comfortable. I didn’t find it when I checked in at night. I liked it very much. The breakfast variety is very good, with everything from Chinese and Western food, as well as Guangzhou local breakfast. After saying so much, you should be able to feel that I am a hotel lover. In general, I like this hotel very much.
Original TextTranslated by Google
Response from Property: Seeing your affirmation of Huan Xiaopeng, Huan Xiaopeng is very happy~ Hampton by Hilton Guangzhou Tianhe Smart City is committed to providing caring and warm service to every guest staying here, and strives to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and more humane services. Your love for us is definitely the driving force of our work, and Huan Xiaopeng will continue to work hard! Looking forward to your next stay~