Jazz Hotel Reviews

One of the best hotels in Naples with over 50 spaces rooms!!! The hotel is located nearby Garibaldi central Station and nearby are cheap supermarkets, restaurants and vibrant local and migrant community where you can buy souvenirs and food. Distance from the city centre is just 2 kilometers and from the closest public beach is only 40 minutes if you take line 2. Service in the hotel is really good and facilities are outstanding.

'A decent B&B rather than a hotel. Basic room, not even a small table and, as in the bathroom where there isn't even a shelf, you don't know where to put things. Average breakfast for a B&B, some problems with the lift and the price a little too high for what it offers.

Checking in was too difficult. I had to wait about an hour because I didn't know how to get my luggage.

The management is modern and the room is clean and refreshing. Please note that there is someone at the front desk from 14 to 20 o'clock, otherwise you can only contact us by phone. Being close to the train station is its biggest advantage.

Hygiene: general Facilities: Air conditioning is not bad

When you come to the store, you are asked to pay the tourist tax of 21 euros. The room is very high, the balcony can be opened, it is spacious, bright and well ventilated. Good hygiene every day. It's just that there are no tables indoors, which is very inconvenient. The only stool in the room had one leg missing. The bathroom is also very spacious and has good facilities. However, there is often no hot water in the shower, and the water flow is very small and dripping. It will be better if the shower head is repaired and the water flow is normal. This hotel is in a very good location and is very convenient to go to attractions. If you live here, you don't need to take a taxi to go anywhere. You can just walk a few hundred steps and then directly take a train or subway. When I came here, I got off the train and took a taxi. It arrived in a few minutes. The driver was diligent in helping us carry our luggage and asked us to pay 13. euros. (The meter is 8.5 euros). In Spain, taxi drivers charge according to the meter. I have encountered several drivers in Italy who charge too much.

We really enjoyed our stay. We are happy

Новый отель, занимает этаж, очень чисто, ресепшен на 1 этаже, рядом расположено много ресторанов и кафе

價格便宜，位置離火車站也不遠，設施也都有，總體來説不錯的

Arrived at Hotel reception door was locked and no one at the hotel. Upon calling the phone number available on the sign we where informed that reception does not open before 2pm and does not hold luggage's for tourists - so we had to walk back to the train station and buy luggage storage for the day at extra cost. The room was not as per photos on website. Dirty and stained and mouldy walls , flushing does not work, only 1 electricity plug was working in the room, bed and bed sheets were dirty and thorn, broken bathroom sink, door knob was broken. Amongst other things. To go in and out of the hotel we had to use a secondary door common to another block of dwellings because the reception which also serves as the emergency exit (according to signs) was locked with a padlock most of the times. Also, as per previous reviews - by mistake we where charged city tax twice - then refunded upon complaining. Not recommended.

Very close to Piazza Garibaldi and the central station. Stayed one night in a basic but clean and reasonably comfortable room, overall, it was good value for money. Reception was open when we arrived and was friendly and efficient, however, despite being told it would be open the following day so we could store our bags it was not and so we had to plan a last minute alternative. If you plan to stay here I recommend using the bag storage in Central Station (6€ per bag), which is open to 8 pm. Other guests have had a similar problems and so be aware that you cannot rely on being able to store (and collect) your bags. My message to the management is to be honest about this, offer alternatives and make it easier for your guests.

I paid in advance and they didn’t send me an email with the code during the four days I was suppose to stay! I tried to contact them numerous times! They didn’t keep thier written lobby hours, this resulted in me being stuck on the street with my belongings in a very dangerous neighborhood. The manager was entirely uncooperative, seemingly due to be being a women. Do not book as this is a scam!

Horrible experience, structure falling apart, terrible maintenance, absent staff and arrogant and rude receptionist. In my sisters' room the bathroom sink came loose, the girls promptly notified them and in response they heard "whoever breaks it pays!!", we had to argue for an hour and despite this and explaining that it came loose by placing a towel came loose. They were judged by the gentleman "given their size, they leaned on it and it broke". He took it for granted that since they were 2 girls (2 27 year old women) very soft they certainly broke the sink. Discriminatory, unprofessional, he doesn't know the life path of the girls, their principles, their habits, and yet, he allowed himself to judge. Keyboard Lion who responds that he was attacked, has the videos from the cameras that confirm it, despite knowing that the videos cannot be published for privacy reasons!! It would be nice to see the video where he apologizes to me for his behavior after, again thanks to the cameras, he saw me documenting the decay of that hovel. He saw us as an opportunity to steal some money, he realized we're not that naive and what is the best defense if not attack?? I strongly advise against it, that hotel has no positive side!! If he had been as professional as he wants you to believe, he would have put guests at ease by offering another room and not responded to a review when we returned because we didn't ask for another room?? And who dared to ask her anything else?? In any case, as you say from Naples, remember "that no one here is stupid!!" Mold, cracks, peeling ceilings, water drain that doesn't work, horrible and dangerous elevator, exposed cables... just to list a couple....

I, unfortunately, stayed in this hotel (in name only) with my family and the lack of cleanliness and guest safety was nothing short of scandalous. The internal structure has many cracks, mold in the room and corridors, dirty rooms and bathrooms, exposed electrical cables in the corridor. The plaster on the ceiling in our room came off with every vibration. The sink in room 22 on the 4th floor had been placed against the wall without silicone and as soon as we placed a towel and a cosmetic bag it gave way as we came forward. The receptionist, very arrogant and with the classic gab of someone who knows they are lying but is trying to get money in a dishonest way, came to look and deduced that we were sitting on the sink (without proof and without even looking at the non-standard work carried out in that sink (mold behind the very old silicone, plastic bushes, signs of obvious wear. He asked for a large sum of money for a repair (which obviously didn't happen) then demanding that we pay with a bank transfer without even an estimate and a truthful invoice). We pointed out to him several times that the damage to the structure must be repaired and paid for by the structure with the structure's insurance, but the receptionist continued with the farce of sitting on the sink and even responded to the booking review by offending us by body shaming and falsely stating that we attacked him and would also attack other guests of the facility and apparently he also has the video camera recordings. Of course none of these accusations are true, we saw 2 families while talking to him and to one of them we apologized for the fact that they had to wait for him to finish with us before checking in, but he probably didn't know how to get out of the failed scam attempt. When a relative of ours with a 40-year career in the police intervened, obviously the receptionist immediately changed his tone and version, adopting an attitude of pleasure, but it's a shame that none of us fell for it. Absolutely avoid this structure if you don't want to run the risk of a collapse, mold poisoning and being scammed. I give 1 star because 0 is not possible. IT IS A SCAM IN THE MIDST OF DIRT AND DEGRADATION. Room 22 has had a broken sink for who knows how long and they want to make the unfortunate people staying in that room pay for it.