Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.6
Service8.5
Cleanliness8.8
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All reviews(55)
Positive reviews(52)
Reviews with photos/video(3)
Awesome stay(10)
Great service(9)
Delicious breakfast(7)
Negative reviews(3)
Alpha Hype
Traditional Twin Room
Stayed in Apr 2025
Business traveler
37 review
4.0/10
Posted on May 21, 2025
The cleaner stolen my friend money when they were cleaning the room, we caught it on the spot but the hotel security team searched nothing out from them
We reported to the police and CCTV in the corridor showed the entire process and proved that only the cleaners have entered the room.
It's not much but the entire follow up procedure is so devastating, you can imagine how Kenya policies would be able to do anything...they suggested that we lost it during other visits... anyway
The most disappointed thing is for Kenya Marriott branding hotel requested their customers to do this and that (can understand that's the standard protocol) but nothing has been done to mitigate the loss or alleviate the bad feelings for the entire process.
Seriously for a long loyal customer to Marriott? That's a strong wake up call if we should still trust the brand and pay the premium...
Felix MakOgando
Traditional Twin Room
Stayed in Jul 2025
Family
10 review
8.5/10
Very Good
Posted on Aug 9, 2025
A beautiful hotel - we quite enjoyed our stay. All staff are very friendly and social. There was always someone checking on us and inquiring if we needed any support, especially at the restaurant - a nice professional touch. The receptionist, Joy, is very welcoming and super supportive - very flexible and gentle in her approach. We did not stay for long to experience all the amenities such as gym and swimming pool. We will next time we visit this well run hotel.
Sanjay Kumar
Traditional Queen Room
Stayed in Jan 2025
Business traveler
2 review
5.5/10
Posted on Mar 1, 2025
Front desk is crazy and since from start of check in and till checkout they have mess very well and this brand hotel start behaving like 2 star hotel reception or front desk people is useless don’t have words to speak anything
Tayo Alabi
Traditional Queen Room
Stayed in Sep 2024
Traveling with friends
4 review
8.5/10
Very Good
Posted on Jan 15, 2025
The service at the hotel was fantastic and the staff extremely friendly and professional. Will sadly recommend it to my network and will be happy to stay there again.
Guest User
Traditional Queen Room
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Jan 17, 2025
Relaxing stay. Food was very good.
Guest User
Traditional Twin Room
Stayed in Mar 2024
Business traveler
4 review
8.5/10
Very Good
Posted on May 2, 2024
Great service and kindness of staff.
Great breakfast buffet and rooftop bar.
Vikram Amarnani
Traditional Queen Room
Stayed in Jul 2024
Business traveler
30 review
9.0/10
Great
Posted on Sep 13, 2024
stayed due to missed flight. was good
Guest User
Traditional Twin Room
Stayed in Nov 2023
Family
3 review
10/10
Outstanding
Posted on Jan 2, 2024
Great service, great smile every time
Adrian sebastian
Traditional Twin Room
Stayed in Nov 2023
Business traveler
1 review
10/10
Outstanding
Posted on Dec 14, 2023
Goodd
Iuliia_P.
Traditional Twin Room
Stayed in Feb 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Apr 1, 2025
We liked the hotel! We stayed overnight before the safari. Breakfast was varied! Safe area, security carefully checks at the entrance. In the evening, you can go up to the bar on the top floor, where you can see the area, listen to music and have dinner. Friendly atmosphere around. I recommend!
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XiaoyaohuXIE
Traditional Queen Room
Stayed in Jan 2025
Business traveler
42 review
10/10
Outstanding
Posted on Feb 22, 2025
The hotel is good, but on the last day, there was a foul smell from the sewer, which was not there before. The breakfast in the hotel is simple but sufficient, a good choice for business trips!
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Guest User
Traditional Twin Room
Stayed in Sep 2024
Traveling with friends
1 review
1.0/10
Posted on Nov 10, 2024
It was a very unsatisfactory stay. We arrived at the hotel at around 2pm, and they told us that the room we booked was sold out. They wanted to change hotels. The option they provided us was a hotel with a price of around 400 per room, which was far different from the price of the hotel we booked. We disagreed, and we asked to change to a hotel with a similar price, but they still couldn't coordinate. Finally, at around 5pm, they coordinated two rooms in their own hotel for me. I don't understand why there were no rooms at 2pm. It was just the check-in time, so there shouldn't be no rooms left. It felt like they were oversold. They wanted to change whoever was easier to talk to. If we hadn't insisted, I guess they would have let us stay in a hotel with a price of 400 per room.
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Yiwanzhongdudesuizhipian
Traditional Queen Room
Stayed in Aug 2024
Couple
46 review
10/10
Outstanding
Posted on Nov 17, 2024
It is in a wealthy area. It is very safe. Taxis are point-to-point. It takes 7 minutes to get to villagemkt by taxi.
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wanghc413
Traditional Twin Room
Stayed in Aug 2024
Family
18 review
10/10
Outstanding
Posted on Oct 11, 2024
The hotel is located in the Chinese area, clean and has a good breakfast
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Guest User
Traditional Twin Room
Stayed in May 2024
Business traveler
3 review
8.0/10
Very Good
Posted on Jul 19, 2024
The bed was soft and comfortable, the breakfast was OK and the environment was nice. The only problem was that the water was yellow and smelled like disinfectant, whether it was flushing the toilet or taking a shower.