Four Points by Sheraton Nairobi Hurlingham Reviews

The cleaner stolen my friend money when they were cleaning the room, we caught it on the spot but the hotel security team searched nothing out from them We reported to the police and CCTV in the corridor showed the entire process and proved that only the cleaners have entered the room. It's not much but the entire follow up procedure is so devastating, you can imagine how Kenya policies would be able to do anything...they suggested that we lost it during other visits... anyway The most disappointed thing is for Kenya Marriott branding hotel requested their customers to do this and that (can understand that's the standard protocol) but nothing has been done to mitigate the loss or alleviate the bad feelings for the entire process. Seriously for a long loyal customer to Marriott? That's a strong wake up call if we should still trust the brand and pay the premium...

A beautiful hotel - we quite enjoyed our stay. All staff are very friendly and social. There was always someone checking on us and inquiring if we needed any support, especially at the restaurant - a nice professional touch. The receptionist, Joy, is very welcoming and super supportive - very flexible and gentle in her approach. We did not stay for long to experience all the amenities such as gym and swimming pool. We will next time we visit this well run hotel.

Front desk is crazy and since from start of check in and till checkout they have mess very well and this brand hotel start behaving like 2 star hotel reception or front desk people is useless don’t have words to speak anything

The service at the hotel was fantastic and the staff extremely friendly and professional. Will sadly recommend it to my network and will be happy to stay there again.

Relaxing stay. Food was very good.

Great service and kindness of staff. Great breakfast buffet and rooftop bar.

stayed due to missed flight. was good

Great service, great smile every time

Goodd

We liked the hotel! We stayed overnight before the safari. Breakfast was varied! Safe area, security carefully checks at the entrance. In the evening, you can go up to the bar on the top floor, where you can see the area, listen to music and have dinner. Friendly atmosphere around. I recommend!

The hotel is good, but on the last day, there was a foul smell from the sewer, which was not there before. The breakfast in the hotel is simple but sufficient, a good choice for business trips!

The hotel breakfast is good, but the lobby service is not good!

It was a very unsatisfactory stay. We arrived at the hotel at around 2pm, and they told us that the room we booked was sold out. They wanted to change hotels. The option they provided us was a hotel with a price of around 400 per room, which was far different from the price of the hotel we booked. We disagreed, and we asked to change to a hotel with a similar price, but they still couldn't coordinate. Finally, at around 5pm, they coordinated two rooms in their own hotel for me. I don't understand why there were no rooms at 2pm. It was just the check-in time, so there shouldn't be no rooms left. It felt like they were oversold. They wanted to change whoever was easier to talk to. If we hadn't insisted, I guess they would have let us stay in a hotel with a price of 400 per room.

It is in a wealthy area. It is very safe. Taxis are point-to-point. It takes 7 minutes to get to villagemkt by taxi.