Nagoya Mansion Hotel and Residence

Nagoya Mansion Hotel and Residence Reviews

Nagoya Mansion Hotel and Residence

Jl. Raden Patah Kampung Utama Street No.1, Lubuk Baja Kota, Kec. Lubuk Baja, Kota, Lubuk Baja Kota, Nagoya, Batam, Riau Islands, 29444, IndonesiaSee Hotel Details
Nagoya Mansion Hotel and Residence
Nagoya Mansion Hotel and ResidenceNagoya Mansion Hotel and ResidenceNagoya Mansion Hotel and Residence
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1 night

Guest Reviews

8.5/10
Very Good
110 review
Verified reviews
Location9.0
Amenities7.9
Service8.5
Cleanliness8.7
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All reviews(110)
Positive reviews(97)
Reviews with photos/video(33)
Awesome stay(20)
Friendly host(12)
Breakfast was average(9)
Convenient location(9)
Near shopping area(6)
Negative reviews(13)
Rachel Liew823
Deluxe Room
Stayed in May 2025
Family
11 review
9.0/10
Great
Posted on Jun 19, 2025
Location is ok, not too far from malls. 2 lifts and 1 is down, and the working one has faulty door sensor. Hotel room is rather spacious but not very well maintained. Shower temperature goes hot and cold, user sitting on the toilet bowl risk being hit by the door from the outside as it has no door stopper. Hotel remote is barely visible. Room door does not shut tight and needs extra pull or push. Room also has rather poor sound proofing. Staff are helpful and friendly.
Thomas96
Deluxe Room
Stayed in Nov 2024
Traveling with friends
10 review
10/10
Outstanding
Posted on Dec 11, 2024
My friends and I recently stayed at Nagoya Mansion Hotel and Residence, and overall, it was a satisfying experience. The hotel is in a very convenient location, just a short walking distance from Nagoya Hill Mall, making it ideal for shopping and dining. The room facilities were average but adequate, and the cleanliness was up to standard. Although the absence of a hairdryer in the room was a minor inconvenience, the friendly and professional staff more than made up for it. They were very accommodating, even arranging for us to check in early without any additional charges, which was greatly appreciated. Overall, it was an enjoyable stay. The hotel’s convenient location and excellent service make it highly recommendable to others. With some improvements to the facilities, it would be perfect!
Response from Property: Dear Thomas96,We very much appreciate your comments regarding your stay Nagoya Mansion Hotel & Residence.It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
Ng Miaw Ling
Executive Deluxe Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 27, 2024
Very friendly service and the places are cleaness. The breakfast also delicious.
Response from Property: Dear Ng Miaw Ling,We very much appreciate your comments regarding your stay Nagoya Mansion Hotel & Residence.It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
Guest User
Deluxe Room
Stayed in Mar 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Apr 30, 2025
Nice cozy and very clean room… book the superior room and there’s lots of space. It literally at the 20th floor and the view of the town was fascinating. The lobby staff served with a smile and they can accommodate to your special request.. This hotel are well recommended.
Nelson Toh Wee
Deluxe Room
Stayed in Mar 2025
Couple
12 review
9.5/10
Amazing
Posted on Apr 21, 2025
Great place to stay, except there's no power switches beside the bed for charging of mobile devices and there's only 1 power switch on the desk surprisingly the power switch is linked to Desk light. So if I off the desk light then I cannot charge my devices. Another power switch is at corner near window.
NANG AEINT THET
Deluxe Room
Stayed in Nov 2024
Couple
22 review
6.0/10
Posted on Jan 15, 2025
Good location, variety of eatery choices are within walking distance, whilst travelling to shopping malls is pretty convenient too. Staffs are friendly but not so attentive. Limited breakfast choices with "same old" menu throughout our stay (5-nights).
Response from Property: Dear Mr/s. Nang Aeint Thet,Warmest greeting from Nagoya Mansion Hotel & Residence.Thank you for staying with us and for taking the time to share your experience.I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Nagoya Mansion Hotel & Residence, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,Management
Anonymous User
Executive Deluxe Room
Stayed in Jan 2025
Solo traveler
11 review
10/10
Outstanding
Posted on Mar 15, 2025
Cozy and comfortable, location is good. Breakfast no really recommended for choices
La vie Belle
Executive Deluxe Room
Stayed in Apr 2024
Couple
26 review
10/10
Outstanding
Posted on May 6, 2024
Having a great day staying here , with near the nagoya thamrin market easy to get food
Response from Property: We very much appreciate your comments regarding your stay Nagoya Mansion Hotel & Residence.It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
PugPug0.0
Deluxe Room
Stayed in Aug 2024
Couple
4 review
9.0/10
Great
Posted on Oct 1, 2024
The front desk staff was very nice and friendly. Breakfast place was clean and quiet, restaurant staff all are very helpful and friendly. The only downside is that you can hear the noise from the next door and while you walking in corridor.
Response from Property: Thank you for your review. Your feedback is greatly appreciated, and we are delighted to hear that we were able to ensure your satisfaction. It is our privilege to have had you as our guest. We look forward to welcoming you back in the future. Thank you for choosing Nagoya Mansion Hotel as your accommodation choice.
Johnson V J
Deluxe Room
Stayed in Jun 2025
Traveling with friends
6 review
7.0/10
Posted on Jul 27, 2025
not as shown in the web site
yixting
Deluxe Room
Stayed in Jan 2024
Family
12 review
9.0/10
Great
Posted on Feb 13, 2024
glad I found this hotel!! love that it’s well located in the nagoya area!! liked the room too and pretty clean but can be better! will stay again!
Response from Property: We very much appreciate your comments regarding your stay Nagoya Mansion Hotel & Residence.It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
Stan74
Deluxe Room
Stayed in Apr 2024
Couple
1 review
7.0/10
Posted on May 26, 2024
Clean and customer service good.
Response from Property: Thank you for staying with us and for taking the time to review our Hotel during your recent visit. I am glad to hear that you enjoyed your visit and found our Hotel comfortable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience.Once again, thank you and we look forward to welcoming you again.Best Regards,Management
Ong Ai chen
Deluxe Room
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Feb 15, 2025
Clean room and easy to access to famous places
Sainisaidi
Deluxe Room
Stayed in Jun 2024
Couple
11 review
9.0/10
Great
Posted on Jul 14, 2024
I am happy with the stay at Nagoya Mansion! Thff ed breakfasts is superb and staff were very friendly and helpful!
Response from Property: We very much appreciate your comments regarding your stay Nagoya Mansion Hotel & Residence.It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
Guest User
Deluxe Room
Stayed in May 2024
Business traveler
2 review
10/10
Outstanding
Posted on Aug 6, 2024
Is very best hotel for stay But the security guard is not friendly he treat me like **** because I use motorcycle go there whit my husband actually I'm borrowing my friend motorbike coz I want to have fun use motorcycle at Indonesia there I feel bored using car please tell to the security to treat everyone thank you
Response from Property: Thank you for your feedback and taking the time to share your experience following your recent stay at Nagoya Mansion Hotel & Residence.First of all, please allow us to extend our sincere apology for the unpleasant experience you had. Indeed, we have failed to deliver the service expected and we are very regret to hear that your staying experience has fallen short of expectations. However we would like to assure you that this is not the standard of service we promise to deliver to our guests. We will review again and make improvement effort on it.Our team will see it as positive challenge to eagerly create a memorable experience to ensure the customer satisfaction are met with highest standard.Once again thank you so much and we look forward to the opportunity to welcoming you back to Nagoya Mansion Hotel & Residence and to serve you better. Thank you.With kind regards, Management