Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(1346)
Positive reviews(1323)
Reviews with photos/video(213)
Friendly front desk staff(123)
Classy environment(117)
Delicious breakfast(84)
Perfect for business trips(34)
Convenient parking(32)
Well decorated(28)
Tasty coffee(5)
Has rooms for families(4)
Negative reviews(23)
Guest User
Executive Suite
Stayed in Sep 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 3, 2024
Nice hotel
Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節 都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望桔子水晶會是您回憶裏最 温馨最獨特的那個!常回桔子水晶看看哦,祝:安好!
Guest User
Superior Queen Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 28, 2025
goods
Response from Property: 非常感謝您的認可與評價,我們一定會更加努力,爭取把服務做到最好,把品質做到最棒,我們期待着您下次來對我們的檢驗哦,祝您身體健康,萬事如意,天天好心情~
Anonymous User
Superior Queen Room
Stayed in Aug 2024
Business traveler
16 review
6.5/10
Posted on Sep 12, 2024
Around 0 o'clock, Xiao Li, the young man on duty at night, quickly helped to communicate the noise at the KTV downstairs. Later, he helped change the room to a higher floor and gave me fruits.
But when I came back the next day, the girl at the front desk, Xiaoying, didn’t have a room on a high floor, and she said that the KTV stopped singing at 2 o’clock. Who is going to move bricks early in the morning on a business trip and have to wait until 2 o’clock to go to bed?
The most ridiculous thing is that a male customer came from behind. He could be upgraded and moved to a high floor. Fruits would be delivered to the room later.
It feels particularly bad to be treated differently. This was the second time I was so angry at the front desk of this hotel that I left and changed hotels.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Your suggestions are very important. We have fed them to the relevant departments and made improvements immediately. I believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your dissatisfaction and look forward to your next stay to experience our better service.
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
10 review
10/10
Outstanding
Posted on May 12, 2024
The smiling service of the young man and the young lady at the front desk made me feel very comfortable. The young man surnamed Li took me to see the room.
After a look in the lobby, the young lady at the front desk gave me a cup of hot tea. The elder sister was also very friendly during breakfast.
Room quality: The sofa is very textured, especially the floor towels in the bathroom. Many of the hotels I have stayed in have the most heartwarming texture.
The room is really quiet, and the hygiene is also very detailed. I also visited the double bed when I checked out. The staff was cleaning, and their cups were all sterilized, which is rare. I can't do it at home.
I also like 2 latex pillowcases and 2 Ruan pillow cores.
The speakers under the TV play my own songs to relax.
The mineral water used is also very generous, a total of 4.
The aromatherapy on the bedside table makes people sleep very well.
Disadvantages and dissatisfaction points
I really can't find it at present. The price of 300 plus is worth experiencing, and I will continue to experience repurchase
Original TextTranslated by Google
6/9
Response from Property: Thank you for your high evaluation of our hotel. Your satisfaction is our greatest pursuit. We will continue to work hard to provide you with a better service experience.
Guest User
Superior Queen Room
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 30, 2024
Very satisfied with everything. I only dared to use the bath towel after smelling the disinfectant. There is also a laundry and drying room. Very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of our hotel's services. We will continue to learn and provide customers with a better stay experience. We look forward to seeing you again!
doubofu
Superior Queen Room
Stayed in Mar 2024
Couple
55 review
10/10
Outstanding
Posted on Apr 28, 2024
Very satisfied with the hotel accommodation experience. The front desk staff provided good service and upgraded the room. The hotel room is very clean. The takeaway is delivered upstairs by a robot. The breakfast environment is high-end and the food is delicious! Will definitely stay here again!
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for your recognition of our hotel's services. We will continue to learn and provide customers with a better stay experience. We look forward to seeing you again!
Guest User
Superior Queen Room
Stayed in Mar 2024
Couple
2 review
10/10
Outstanding
Posted on Apr 21, 2024
The room was very clean, and the waiter was very nice. He was able to tell me which floor I was staying on and upgraded my room. The breakfast buffet was very rich. My wife and I were very comfortable and satisfied with our stay.
Original TextTranslated by Google
Response from Property: Thank you very much for your five-star praise. We will continue to work hard to provide you with better services and a comfortable accommodation experience, so that you can spend an unforgettable time here.
Guest User
Superior Queen Room
Stayed in Mar 2024
Business traveler
4 review
10/10
Outstanding
Posted on Apr 11, 2024
Xiao Tang and Xiao Li provide excellent service. Thank you [Rose][Rose] Xiao Tang and Xiao Li provide excellent service. Thank you [Rose][Rose]
Original TextTranslated by Google
Response from Property: We are extremely happy and honored to see your evaluation. We will continue to pursue excellence and bring you better service and experience. Thank you for choosing Orange Crystal Hotel!
Anonymous User
Superior Queen Room
Stayed in Feb 2024
Other
3 review
10/10
Outstanding
Posted on Mar 31, 2024
Full marks for details. Comfortable pillows. Clean. Smart toilet. You can also make hand-brewed coffee. The small refrigerator provides free sugar-free cola and soda water. A very satisfactory hotel 👍
Original TextTranslated by Google
Response from Property: Thank you for your trust and recognition of us. We will continue to provide you with high-quality services and comfortable accommodation environment, so that you can feel at home here.
Guest User
Superior Queen Room
Stayed in Feb 2024
Family
4 review
10/10
Outstanding
Posted on Mar 27, 2024
The hotel's facilities are very complete and the layout is very good. It feels very new and I am very satisfied with my stay.
The service staff were all warm and polite, and they tried their best to meet my needs. Because I stayed one night and had to go out to do something early the next morning. I told Xiao Li at the front desk in advance that I needed a glass of iced Americano, and they arranged it for me~~ Thank you very much Xiao Li for your service.
The next day I needed to change clothes, but I was delayed by something, so I asked the young lady and a young man at the front desk if they could put my washed and dried clothes back in the room. The young lady was very warm and guided me what I needed. How to leave your contact information, and whether I can enter the room to help you put away your clothes. I really like this kind of service~
Tea was prepared for me when I checked out, which surprised me and made me very happy!
I would like to thank the staff at Orange Crystal Hotel for their love, responsibility and dedicated service. It makes me even happier to return to my hometown this time~
It's not easy for the staff, and I believe they will always encounter tricky and arrogant customers here, but I hope they can adjust themselves well and provide better services to everyone in the future. I wish the brothers and sisters of Orange Crystal Hotel can work happily and be happy every day~~ I hope your service will always remain true to your original intention, be enthusiastic and considerate.
Original TextTranslated by Google
Response from Property: Thank you for your trust and recognition of Orange Crystal. We will continue to provide you with high-quality services and comfortable accommodation to make you feel at home here.
Guest User
Business 2-bed Room
Stayed in Feb 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 24, 2024
The hotel has a very good sanitation environment, the staff are very dedicated and polite, and the service attitude is completely trustworthy! The hotel front desk is particularly good, and is very gentle when communicating with check-in or some daily necessities. The breakfast is also delicious
Original TextTranslated by Google
Response from Property: Your praise is our driving force. We will continue to provide high-quality services and make you feel at home in our hotel.
Guest User
Superior Queen Room
Stayed in Feb 2024
Business traveler
4 review
10/10
Outstanding
Posted on Mar 22, 2024
The staff has a very good service attitude. The room is exquisitely decorated, spacious and clean. It is very comfortable to live in. It is convenient for travel. It is close to Bandung City and convenient for eating. It is a very good stay experience. I will continue to choose this hotel next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation and support. We will continue to work hard to improve the service quality of the hotel and provide you with a more comfortable and considerate accommodation experience.
Xiaozhenger
Superior Queen Room
Stayed in Feb 2024
Couple
2 review
10/10
Outstanding
Posted on Mar 17, 2024
Great value, the overall decoration is very new. The details are well handled and the breakfast is also very rich. It is the most satisfying consumption in Heyuan.
Original TextTranslated by Google
Response from Property: We are what we are today because of your support. Thank you for every evaluation. Xiaoju will try its best to satisfy you!
Guest User
Deluxe Parent-child Room
Stayed in Jan 2024
Family
3 review
10/10
Outstanding
Posted on Feb 12, 2024
The hotel is newly renovated, with convenient parking. Park at the basement level and take the elevator to the first floor to check in. The decoration taste is very exquisite, the hotel is clean and hygienic, the facilities are complete and easy to use, and the sleeping environment is quiet. I really like it. I will choose this hotel next time. Recommend!
Original TextTranslated by Google
6/13
Response from Property: Dear guest, thank you for choosing our hotel and leaving a good review. We have always been committed to providing guests with the best service and the most comfortable accommodation experience.
Guest User
Business 2-bed Room
Stayed in Feb 2024
Business traveler
9 review
10/10
Outstanding
Posted on Mar 7, 2024
The room is quite big, new and clean, which is suitable for Virgo companions. I was on a business trip for a few days. Compared to the previous night, the mahjong room next door in the Shenzhen hotel was so noisy that I had to change rooms to sleep in the middle of the night. The sound insulation was much better, and I finally got a good night's sleep. The waiters are very polite and greet you when entering and exiting. The underground parking lot has enough space and there is a very fierce dog. The breakfast is also very good and the price/performance ratio is quite high. I didn’t take any photos of the hotel, but went to see the fountain and dinosaur museum nearby.
Original TextTranslated by Google
Response from Property: Thank you for your five-star review. Orange Crystal is very happy. Thank you very much for your recognition of our hotel's services. We will continue to learn and provide customers with a better stay experience. Only by staying true to our original aspirations can we always succeed. We look forward to seeing you again. !