Mountain View Hotels in Monterrey

I stayed here for 4 nights in January 2024. The hotel is new, very clean, well maintained, and (mostly) quiet. (I was in a room next to the elevator and for some reason on one night the elevator kept dinging its arrival...even if it wasn't arriving on my floor). I would definitely consider staying at this hotel again. My only challenge--and this is not the hotel's fault--was getting Uber pickups. The app autocorrects for pickup at the building behind the hotel which isn't a big deal but was annoying initially.

The hotel itself is very nice. Pretty, clean, and kept well. The rooms as well, Were great; simple yet clean, comfortable, with great views and comfy beds. Even the bathroom was pretty. When you check in, they give you these vouchers for you and whoever is staying with youfor breakfast. So, if you forget it, lose it or just simply don't have it, you can't eat. Breakfast was pretty decent though, a combination of a continental and Mexican breakfast. Plus, staff in the dinning room were very nice and helpful and that is always appreciated, especially early in the morning. Wish their front desk was the same. Their parking is a bit strange in my opinion since they don't have one on site and instead you have to park in a shopping centers garage. I tried to get help from one of their front desk personnel and the look of annoyance on this guys face just irked me, especially since I approached him as polite as possible. At one point, he laughed at us when we told him the instructions he was giving were not making sense. In the end, I assumed he felt us being annoyed and just took a deep breath and drew us a map but even while doing so, was condescending with his tone. Not the best experience. There is a shopping center next to the hotel with stores, restaurants and coffee shops but for the most part, you'll need a car to go elsewhere since there was nothing else nearby. Again, beautiful hotel but not the nicest front desk reception at any point in the day.

Staff are very friendly, hospitable, and professional. Parking is available on site. (Entrance to parking garage is just past the attached Pizza Hut). Elevator is a little confusing but they generally have a doorman there to assist you. To access the room levels via the elevator, you need to use your room key before pressing the number of your floor. The Lobby is very nice and hosts a daily breakfast. Hot and cold foods are served. Food was very good. Rooms very clean and comfortable. Easy 5 minute walk to the Cintermex convention center and Fundidora park. An Oxxo convenience store is nearby for drinks and snacks. A few options nearby for food. Overall I was happy with this Hotel and would recommend to anyone attending Cintermex conventions.

The first time I went to check in, the location was in the center of the city, and the surrounding area was very prosperous. There were shopping malls nearby, shopping nearby and business meals were all satisfied.

We rested in this hotel with our family from 04/30 to 05/04/2023, my husband and I were in the same room, and my mother-in-law was the other, the rooms were almost identical, with a few exceptions, there was no refrigerator in the mother-in-law's room, and in ours there was no table with chairs, which I was in my mother-in-law's room. Let's start with the positives of the hotel, very large and comfortable beds, which could accommodate up to 4 people, the spaciousness of the room, the cleanliness of the rooms, the air conditioning works perfectly, there is food and drink delivery to the rooms, excellent location around the hotel there are many eateries, cafes and restaurants with a huge gastronomic variety, boutiques and shops with clothes, shoes, souvenirs, pharmacies, there are many currency exchange points nearby, a metro station. And now the cons: our rooms overlooked the hotel lobby, which is why the room was almost always semi-dark, which created a depressing state and we had to constantly be there with the lights on, there was no hair dryer in the rooms. Another inconvenient nuance was that only one electronic key (card) was given per room, but without this card you could not even take the elevator to your floor, because to ride the elevator you also had to put the key inside the elevator before choosing the floor , and without this, the elevator simply didn’t go anywhere, but even if you try to drive with another hotel guest using his card, you won’t be able to set several floors, the elevator will drop you off on the guest’s floor, so my husband and I had to go out everywhere together, since the second one is just could not get to the floor or to the room without this electronic key.

Went in for one night only attending a business talk in Monterrey. Rooms are available starting 15:00 so I had to wait / work since 10:00 at the lobby that had no A/C and roasting at 35ºC plus 70% humidity.. At the lobby most of the electric outlets are non functional so I requested an extension I could use to connect my hardware and the only one they had wasn’t working either. No options so had to walk 3 blocks to buy one out of my own pocket. The front desk staff does very little to help ar make things easier. All answers start with a “no”. Once room was available I couldn’t take of my shoes off and walk bare footed as the floor was dirty with some kind of gummy thing over it. Bedding was OK and also the A/C but towels were very worn-out. Was informed that lobby level cafeteria was 24 hour service. Not true, on Friday morning checking out at 05:00 it was not available. An extra detail, the pavement on the street curbside is being rebuilt and it’s messy and dangerous to walk and no warning or easy path enabled. Counter Will let my client and his travel agency know about this.

Although the property is in a good location and includes limited parking, the room was dirty; with a peculiar smell the a/c didn’t work properly and the mattress is severely outdated: The springs chimed at the minor movement, the bathroom was not properly cleaned, as in the bath curtain I found hair and dust. The hotel is lacks manteinance. If it were earlier and less tired, i’d had move to other hotel.

Very beautiful hotel that still smells new. The small lobby kind of threw me off, at first I thought I was at a residency but luckily there was a staff member waiting for me to check in. Room was amazing, very large. Sadly I was on the back so the view was not that great, had booked a King size bed room but got a double bed room at first. They managed to fix it for me right away. There were still some constructions going on but it didn´t really bother me. Everything was just super clean and looked great. One of the best hotels I ever stayed at, staff was very friendly and helped my girlfriend out with the valet service and walked up to the road for me to open the taxi´ doors too. One of the best hotel stays I ever had. Perfect for a business trip/meeting at the bar or for a couple looking for a luxury place. I didn´t have the breakfast included nor did I have dinner at the restaurant but I´m sure this was arranged fine by the looks of everything else. They were renovating the restaurant the last two days of my stay so I´m sure it must look very nice by now. Views from the terraces are very nice too. There is one on the right side that was kind of hidden, perfect view on the Cerro de la Silla. 9.5/10 would definitely book again. Kind regards, Davey

Live Aqua took a bit to get used to two receptions, one road side and one on the 18th floor, but at both a good welcome. Room looked great and well appointed, the Molton Brown toiletries, full mini bar, good size bed, nice linen, dressing gowns etc remote control curtains, The only problem Awas the wet room! After a shower the water didn’t drain away, it pooled around the bottom of the bath and the blinds and curtains, leaving for much of our stay a flooded and at times unusable wet room. On notifying reception, the drain was ‘looked at’ but the issue was not rectified. We had breakfast one morning in the hotel and whilst the food was good , unfortunately the same can’t be said for the service. We were not advised how the breakfast system worked, and when I went to take some toast from the open hot counter I was shouted at by a waitress “ have you ordered toast?” He we been told that toast, or anything else had to be ordered then I would have known!!! Considering the amount of staff on the floor and the star rating of Live Aqua, the standard of service we experienced in the restaurant was disappointing. Would I stay again? Unlikely.

We arrived late at night and did not realize what part of Monterrey we were staying in. Instantly we were impressed with the hotel. The staff was accommodating and extremely friendly. Even past midnight on a Wednesday, someone that spoke English was working the desk which made check-on a breeze. When we woke up in the morning and opened the drapes, it was floor to ceiling windows facing south and an amazing view of the mountain range. Not only that, we were in the most cosmopolitan area of the city. There are tons of restaurants, bars, a massive mall, all within walking distance. We ate breakfast every morning at 1856, the on-premises restaurant. It was amazing. Yes, a buffet but one that was top notch and enough choices to make anyone happy. The pasole on Saturday was perfect. The various salsas were great and the pastries were very local and tasty. I believe that 1856 becomes a steak restaurant at night but we were busy exploring the city. The staff was great, rooms were always cleaned. For Americans that don't speak Spanish - there was one English channel on the TV, I think Fox News or CNN and then one sub-titled channel that showed movies and FX shows. Uber was extremely quick when we called. The location was great. Maybe 30 minutes to the mountains to hike, horseback or boating, or a five minute walk to any type of retail you want. I would stay here every time we visit Monterrey as the experience was completely awesome.