Monterrey Hotels with Hot Tub

Very beautiful hotel that still smells new. The small lobby kind of threw me off, at first I thought I was at a residency but luckily there was a staff member waiting for me to check in. Room was amazing, very large. Sadly I was on the back so the view was not that great, had booked a King size bed room but got a double bed room at first. They managed to fix it for me right away. There were still some constructions going on but it didn´t really bother me. Everything was just super clean and looked great. One of the best hotels I ever stayed at, staff was very friendly and helped my girlfriend out with the valet service and walked up to the road for me to open the taxi´ doors too. One of the best hotel stays I ever had. Perfect for a business trip/meeting at the bar or for a couple looking for a luxury place. I didn´t have the breakfast included nor did I have dinner at the restaurant but I´m sure this was arranged fine by the looks of everything else. They were renovating the restaurant the last two days of my stay so I´m sure it must look very nice by now. Views from the terraces are very nice too. There is one on the right side that was kind of hidden, perfect view on the Cerro de la Silla. 9.5/10 would definitely book again. Kind regards, Davey

We spent the afternoon and night here. Check in was fast and courteous. Room was large, clean and comfortable. Housekeeping did a good job. Management should buy new towels, wash cloths, etc. As thrill are becoming grey with age. Due to Covid, restaurant was closed. Room service menu had a big variety. Service was fast and polite. Food was very good.

I stayed here for 4 nights in January 2024. The hotel is new, very clean, well maintained, and (mostly) quiet. (I was in a room next to the elevator and for some reason on one night the elevator kept dinging its arrival...even if it wasn't arriving on my floor). I would definitely consider staying at this hotel again. My only challenge--and this is not the hotel's fault--was getting Uber pickups. The app autocorrects for pickup at the building behind the hotel which isn't a big deal but was annoying initially.

I chose this hotel while processing my visa in Monterrey and found it very convenient due to its proximity to the mall, the embassy and downtown (and hospital if you had an emergency). Traffic could be bad going back to the hotel ONLY if your driver doesn't know the right way, which is to go straight instead of turning right at that junction (ave san jeronimo i think). 1 out of 5 ubers we rode turned right...and it was a loong wait indeed. Our room was clean and quiet, the beds soft, the internet fast and we had a safe and ref inside the room. The breakfast had good variety - and the omelette was superb. Patricia in the front desk was very helpful, and even provided help when I forgot something after I've already checked out. The area was very safe, and we walked freely even during the night. I didn't get a chance to go to the gym nor the pool. Overall a relaxing stay.

The first time I went to check in, the location was in the center of the city, and the surrounding area was very prosperous. There were shopping malls nearby, shopping nearby and business meals were all satisfied.

The hotel itself is very nice. Pretty, clean, and kept well. The rooms as well, Were great; simple yet clean, comfortable, with great views and comfy beds. Even the bathroom was pretty. When you check in, they give you these vouchers for you and whoever is staying with youfor breakfast. So, if you forget it, lose it or just simply don't have it, you can't eat. Breakfast was pretty decent though, a combination of a continental and Mexican breakfast. Plus, staff in the dinning room were very nice and helpful and that is always appreciated, especially early in the morning. Wish their front desk was the same. Their parking is a bit strange in my opinion since they don't have one on site and instead you have to park in a shopping centers garage. I tried to get help from one of their front desk personnel and the look of annoyance on this guys face just irked me, especially since I approached him as polite as possible. At one point, he laughed at us when we told him the instructions he was giving were not making sense. In the end, I assumed he felt us being annoyed and just took a deep breath and drew us a map but even while doing so, was condescending with his tone. Not the best experience. There is a shopping center next to the hotel with stores, restaurants and coffee shops but for the most part, you'll need a car to go elsewhere since there was nothing else nearby. Again, beautiful hotel but not the nicest front desk reception at any point in the day.

I choose this hotel since we had an early flight the next morning. The rental car company is also down the road. Check in was very smooth and only our passports were required for ID. The hotel itself is very clean and comfortable. I’ll stay here again if I need to. I would also recommend it to friends and family .

Save your money and book a different hotel. This place was loud in the weekends. There’s a mall adjacent to the entrance that has restaurants on the patio that all had live bands playing until the late hours of the night. The hotel service was lacking. I asked for towels 3 times and never received any. My wife noticed dust, dirt and nail clippings on the floor in our room. The food for the breakfast buffet was not impressive. They don’t offer COVID tests, but they’ll call an outside company to come to your room. The front desk said it would be $60 per person and the nurses that admitted the tests said it was $80 per. I asked for a shuttle to the airport (they charged me 380 pesos = $18) and thought they’d send us in one of the shuttles they have parked outside the hotel. No, they just called an Uber to take us; I could’ve done that and saved myself $10.

I arrived late from the airport and struggled through a restless night as the hotel is on a very busy thoroughfare. Trucks go by all night and the windows provide almost no insulation from the noise. Add to that internet kept dropping. My room was at the end of a very long hall so perhaps I was just too far from the router. The fan in the bathroom sounded like a passing train and went on automatically when you turned on the light so I ended up using the bathroom in the dark. In the morning I asked if I could change my room and was told to check availability later that day. When I returned early evening I was told that someone would bring a key up to my room and help me move. After over an hour I went back to reception desk. The woman searched rooms but the two she offered had similar locations; one room was actually worse since it was across the hall from whatever machinery controlled temperature in the hotel and it sounded like a power plant. After standing there for some time the manager came out and intervened. I was given a slight upgrade and a room that faced the side road. It was much quieter! Internet was a little better but not by a lot—very slow and tough to stream. I'd hoped to watch some evening sessions from the conference I was attending but no such luck. As to other aspects of the stay—breakfast buffet is pretty uninspired and pretty unappealing although the woman at the grill was great. Coffee was undrinkable unless you like dark water. The rooms (even the upgraded one) are very basic—bed, cable TV (CNN came through with a lot of interference in the upgraded room), towels, shampoo, body lotion, two bottles of water. No tissues. I had to ask for a hair dryer at the desk. No extras. On the plus side, the hotel is very clean!

This hotel should have been great but it isn’t. Love the location and the surrounding area but the hotel and its staff were beyond disappointing. First, I checked in and walked up to my room and the door pushed open without me using the key. Hotel rooms lock when they shut but this one didn’t fully shut so, therefore, it doesn’t lock. That’s a pretty big safety/security issue. I went back to get a new room and when I walked to it, it did the same thing. 2 rooms, 2 doors that didn’t lock. I was able to slam the second door so I waited for a person to come to repair it. They came but they couldn’t do anything until the next day so they said they would fix it then. I left my room, slammed it shut and then went to work. When I returned, it just pushed open. All my stuff was in there and the door was just open. Massive security and safety issue!!! I finally got another room that allows the door to close easily. I can’t believe this isn’t a known issue. This hotel has been open for a while. I addition, the breakfast at this place is terrible. Business people come down to find a few pieces of cheese, a few pieces of pepperoni, cold egg frittata, and a giant container of hot verde sauce. I drink tea and they have tea bags but no hot water. You need to ask. It’s tiny, terrible, and the wait staff look very annoyed. This hotel thinks it’s a hip, trendy hotel but it operates like the crappiest hotel in some small town in Iowa. Except the staff at that hotel in Iowa are nice and don’t think they are too school for school. In total: 1) safety/security problems 2) terrible food, especially breakfast 3) staff that think they are working in a high end hotel but they are not.