Shangri-La Hotel Manzhouli

Shangri-La Hotel Manzhouli Reviews

Shangri-La Hotel Manzhouli

No. 99 Liudao Street, Manzhouli, Inner Mongolia, 021400, ChinaSee Hotel Details
Shangri-La Hotel Manzhouli
Shangri-La Hotel ManzhouliShangri-La Hotel ManzhouliShangri-La Hotel Manzhouli
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Guest Reviews

9.0/10
Good
829 review
Verified reviews
Location9.1
Amenities8.7
Service9.1
Cleanliness9.2
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All reviews(829)
Positive reviews(791)
Reviews with photos/video(179)
Friendly front desk staff(67)
Classy environment(52)
Tasty food(28)
Secluded lake view(26)
Excellent afternoon tea(18)
Perfect for kids(15)
Tasty restaurant(12)
Located downtown(9)
Negative reviews(38)
Guest User
Deluxe City View Twin Room
Stayed in Feb 2025
Traveling with friends
29 review
10/10
Outstanding
Posted on Mar 9, 2025
Shangrila was awesome, the food and location were best. Thank you all staffs who works at Shangrila cause my friend got suck they helped so much. Specially thank you Staff 李晶 who always helped us. Highly recommend and we will go back summer, see you soon. 🙏🙏🙏
Response from Property: Dear guests, thank you for choosing to stay at Shangri-La Hotel, Manzhouli and for giving us a good review! The hotel is located in the downtown commercial district. It is an international five-star luxury hotel in Hulunbuir and the first international brand hotel in Manzhouli. It takes only 3-5 minutes to walk from the hotel to Zhongsujin Street, where you can enjoy the convenience and fun of shopping for Chinese, Russian and Mongolian specialty products. The hotel rooms are a perfect combination of fashion and Chinese and Mongolian home decoration styles. Outside the window, you can see the beautiful scenery of Xiaobei Lake, the rolling mountains or the Russian-style city view. The indoor swimming pool, gym and other facilities are ideal places for guests to relax. Thank you again for your good review. We will keep working hard. We sincerely look forward to seeing you again at Shangri-La, Manzhouli. I wish you a happy life and all the best!
Sean Anthony
Deluxe City View King Room
Stayed in Mar 2023
Traveling with friends
31 review
10/10
Outstanding
Posted on Apr 6, 2023
Amazing hotel and close to everything. Customer service very good. Good breakfast. Lovely sauna and hot tub. Steam room broken though.
Response from Property: Dear Guest, thank you very much for taking the time to share with us your experience and feedback of your recent stay. We hope to welcome you back to our hotel in the future. Sincerely Yours,
Hugoreo
Deluxe City View King Room
Stayed in Jun 2023
Business traveler
63 review
7.0/10
Posted on Sep 12, 2023
Average
Response from Property: Dear customer, thank you for taking the time to share your experience. We hope to give our guests a better accommodation and dining experience. Your comments are very important for us to continuously improve and improve our services. We will do our best to improve the service experience and look forward to your visit again. Best wishes!
Guest User
Deluxe City View King Room
Stayed in Apr 2025
Business traveler
46 review
9.0/10
Great
Posted on May 22, 2025
It was a very pleasant experience to stay at your hotel! The service attitude of Zhao Hongyan at the front desk was very good, warm and thoughtful. She took the initiative to ask about our needs and helped us upgrade the room, which greatly improved the stay experience. She also carefully introduced the hotel facilities to ensure that we stayed comfortably. The hotel environment is also great, clean and tidy, with complete facilities and an overall relaxing atmosphere. Such high-quality service is impressive, and I will choose here next time! Highly recommended!
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Response from Property: Dear guest, hello! Thank you for your love for Manzhouli Shangri-La and your wonderful comments on the hotel! The hotel is located in the city center, close to Beihu Park and Zhongsu Pedestrian Street, and is an excellent location for viewing the city night view and Beihu scenery. The third floor of the hotel is a fitness center with an indoor swimming pool, steam bath, sauna and gym. We are very happy to hear that you enjoyed your stay in our hotel, and thank you for your recognition and praise of the hotel. It is our honor to create a wonderful stay experience for you. Your recognition of the hotel is our goal, and we will continue to work hard to live up to your recognition. Looking forward to your visit again. I wish you a happy life and all the best!
Kseniia Praskova
Deluxe City View King Room
Stayed in Sep 2024
Couple
19 review
10/10
Outstanding
Posted on Jan 15, 2025
If you are used to a comfortable holiday, then the hotel will suit you perfectly 👍. Its own restaurant, indoor pool, lobby bar will make your holiday unforgettable. You can order breakfast directly to your room! 😍👍
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6/18
Response from Property: Dear guests, hello! Thank you for choosing to stay at Manzhouli Shangri-La and giving us a good review! The hotel is located in the downtown commercial district. It is an international five-star luxury hotel in Hulunbuir and the first international brand hotel in Manzhouli. The hotel's indoor swimming pool, gym and other facilities, as well as the Shang Palace Chinese Restaurant, Western Restaurant and Lobby Bar with Chinese, Russian and Mongolian decorations, are ideal places for you to enjoy a leisure vacation and relax. Thank you again for your good review. We will keep working hard. We sincerely look forward to seeing you again at Manzhouli Shangri-La. I wish you a happy life and all the best!
Anonymous User
Deluxe City View King Room
Stayed in Oct 2024
Business traveler
9 review
10/10
Outstanding
Posted on Nov 8, 2024
It was my first time staying here. I saw the high ratings online and decided to try it out. It was worth the trip. The front desk manager Li Jing and the front desk manager Xiao Zhao provided very good and enthusiastic service. They responded to my requests and listened to my requests patiently. We had a good chat. Xiao Li and I were actually from the same hometown, which made us even more friendly. I really felt like I was at home. I have to give it a thumbs up. The room was clean and comfortable, and parking was convenient around. I will come again next time. The five-star brand is worth recommending!
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Response from Property: Hello dear guests! Thank you for choosing to stay at Manzhouli Shangri-La Hotel and giving us such a favorable review! The hotel is located in the central business district. It is an international five-star luxury hotel in Hulunbuir area and the first international brand hotel in Manzhouli City. It only takes 3-5 minutes to walk from the hotel to Zhongsujin Street, where you can enjoy the convenience and fun of shopping for special products from China, Russia and Mongolia. The hotel rooms are a perfect combination of fashion and Chinese and Mongolian home decoration styles. Outside the window, you can have a panoramic view of the beautiful scenery of Xiaobei Lake, the rolling mountains or the Russian-style cityscape. The indoor swimming pool, gym and other facilities are ideal places for guests to relax. At the same time, we also thank you for your praise of the hotel staff. It is our honor to create a wonderful stay experience for you. All hotel staff adhere to the principle of "creating a good environment and unforgettable experience, allowing guests to enjoy life, work, entertainment, food and Pleasant time for rest “For our goal, we will continue to work hard as always to become the first choice place for guests to stay - Manzhouli Shangri-La. Thank you again for your kind review. We will keep working hard. I wish you a happy life! Looking forward to visiting again!
Guest User
Deluxe City View King Room
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 8, 2025
The service was excellent. From the beginning of check-in to check-out, the best service was provided. All reasonable needs were met. The room was clean, tidy and quiet. Overall it was great
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Response from Property: 尊敬的客人,您好!非常感謝您抽出寶貴時間分享入住體驗,您的認可讓我們倍感温暖與榮幸!從入住到退房的全程服務能得到您的肯定,是對我們團隊最大的鼓勵;房間的品質能符合您的期待,也讓我們深感欣慰。為每一位客人打造舒適的入住體驗是我們始終追求的目標,期待未來能繼續為您提供優質服務,隨時歡迎您回家!
Panmibo
Deluxe City View Twin Room
Stayed in Sep 2024
Business traveler
39 review
9.7/10
Amazing
Posted on Oct 24, 2024
Facilities: Good Sanitation: Good Environment: OK Convenient transportation, convenient parking, the street is right outside, the scenic area is close, and you can take a walk in the morning. The environment is beautiful, noble, quiet and comfortable. Worth recommending.
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you for staying at the hotel and giving us a positive review! The rooms at Shangri-La Manzhouli are spacious and comfortable, with complete facilities and superior room environment. The hotel has a convenient location and is convenient for travel. It is located in the commercial center of Manzhouli City, close to the Sino-Russian Commercial Pedestrian Street and Beihu Park. It is our honor to be able to provide services to you. We have always adhered to the hospitality from the heart and went all out to provide higher standards of quality service. I hope Shangri-La will still be your first choice on your next trip to Manzhouli. Looking forward to your visit again. Thank you again for your support and love!
Guest User
Deluxe City View Twin Room
Stayed in Sep 2024
Solo traveler
18 review
4.2/10
Posted on Oct 31, 2024
It's an old hotel, and the facilities are a bit old, but it's OK. But is your doorman just for show? I had to carry my suitcases from the car, push them to the front desk to check in, and then carry them upstairs by myself. After all, it's an old five-star hotel brand. Is it because it's too remote that the head office can't manage it?
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Response from Property: Dear guest, thank you for staying at Shangri-La Manzhouli and giving us feedback. We have been working hard to create a good environment and unforgettable experience for you. We hope you can be tolerant of the fact that your entry into the hotel and the elevator did not meet your expectations. We will strengthen training so that there are opportunities and room for improvement in our work. Thank you again for your feedback, and we sincerely look forward to your visit again. Have a better experience at Shangri-La! We have been insisting on going all out to provide higher standards of quality service to create a pleasant stay experience for you. We sincerely look forward to meeting you next time!
Guest User
Deluxe City View King Room
Stayed in Sep 2024
Traveling with friends
80 review
10/10
Outstanding
Posted on Oct 11, 2024
The Shangri-La brand still has the same service level, the waiters are professional. Although the hotel is a little older, it is well maintained and the cleanliness is still no problem. It is a good choice for business trips and travel👍
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Response from Property: Dear guests, thank you for your recognition of the Shangri-La brand and your praise for Manzhouli Shangri-La! Shangri-La's vision is to "become people's favorite service company, open up new horizons, and set a new benchmark in the industry" and has always been the direction we strive to move forward. Thank you for giving us the opportunity to provide you and your guests with sincere, friendly and loving services and create truly meaningful and beautiful moments for you. We will continue to work hard to live up to your recognition, constantly improve and make progress, and always use our sincere and simple heart to provide guests with heartfelt services. We look forward to your visit again. I wish you a happy life!
Ahanbulahelv
Horizon Tiwn Room
Stayed in Sep 2024
Family
20 review
10/10
Outstanding
Posted on Oct 10, 2024
Manzhouli Shangri-La is a great hotel that makes people linger! As the only five-star hotel in the area, you can feel its warmth and comfort from the moment you step into the hotel. The rooms are spacious and bright, with modern and ethnic decoration styles, and soft and clean bedding, which makes people sleep well all night. The hotel's service team is impeccable. Every employee is smiling, warm and thoughtful, making people feel at home. The breakfast is rich and varied, with both local specialties and international delicacies to satisfy all tastes. In addition, the hotel is in an excellent location, with beautiful surroundings and convenient transportation. It is a rare good place to stay during the trip. Highly recommended to every friend who comes to Manzhouli!
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Response from Property: Dear guest, thank you for choosing to stay at Manzhouli Shangri-La and for your experience during your stay. The hotel is located in the center of the city, and its design combines the concepts of Shangri-La Hotels and Resorts with local characteristics: the five dazzling large chandeliers hanging vertically from the top of the lobby complement the cascading dome with the characteristics of a yurt; the hotel lobby is filled with rich purple tones The lighting reflects the extravagance; the clever fusion of carpets embroidered with Mongolian patterns, standing lamps in Russian style and other decorations presents the different styles of China, Russia and Mongolia. Your experience is very important to us, we look forward to visiting you again and have a pleasant trip!
Jo li y
Deluxe City View King Room
Stayed in Mar 2025
Traveling with friends
14 review
8.0/10
Very Good
Posted on May 21, 2025
It is a relatively good hotel in Manzhouli Facilities: OK Hygiene: OK Environment: OK Service: Poor, it’s ok that there is no doorman outside the door, the door is so heavy that it’s hard for the staff to open it even if they pass by.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,首先感謝您選擇入住滿洲里香格里拉,也感謝您抽出時間分享您的經歷。我們理解您對此次服務體驗的不滿,給您帶來的不愉快,我們深表歉意。我們發自內心的希望為賓客創造美好時刻,並且獲得您對酒店的認可是我們為之努力的目標。最後,我們真誠的邀請您在未來的日子裏再次選擇入住滿洲里香格里拉,酒店將竭盡全力為您提供更好的服務。 祝您生活愉快,萬事如意!
Guest User
Deluxe City View King Room
Stayed in Sep 2024
Traveling with friends
15 review
10/10
Outstanding
Posted on Oct 12, 2024
The hotel's daily maintenance is still good, the service is very thoughtful, the breakfast is not as rich as other star hotels, but it's okay, after all, it's a five-star hotel. Afternoon tea set for two: very rich...👍👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Manzhouli Shangri-La. The hotel is located in the center of the city, close to Zhongsu Jin Street and Beihu Park. Your city view room can overlook the bright lights of Manzhouli. Breakfast has specially arranged a variety of delicacies such as local Buryat steamed buns, Northeastern fried cakes, Mongolian milk tea, Western Banner dried meat noodles, etc. for friends from all over the world to taste and experience, and feel the blend of Chinese, Russian and Mongolian cultures up close The city’s customs, customs and food characteristics. The dining flavors of China, Russia and Mongolia are also perfectly integrated in the hotel. Shang Palace Chinese Restaurant on the second floor, Cafe99 Western Restaurant on the first floor, and Lobby Lounge provide a rich variety of specialties. Roast leg of lamb, freshly roasted roast duck, tomahawk steak, Mongolian-themed afternoon tea, each dish highlights the essence of the Three Kingdoms' special cuisine. Shang Palace Chinese Restaurant, in particular, is a place where cultures blend. The wall lamps are based on roe deer, and the painted roof beams of the private room show the ancient Chinese traditional style. The round ceiling of the yurt and the Russian crystal chandelier are even more beautiful and dazzling, making it a must-have place for parties and banquets. We sincerely hope you can visit the charming border city of Manzhouli again and stay at Manzhouli Shangri-La! Looking forward to your visit again! Thanks again for your feedback.
muyull
Deluxe City View King Room
Stayed in Aug 2024
Family
58 review
10/10
Outstanding
Posted on Oct 15, 2024
Although the facilities are a bit old, the environment and service are very good. It is very close to the city center, and there are many specialty restaurants nearby, which can basically be walked to. There is a large lake behind, and you can walk along the lakeside boardwalk to enjoy the scenery. The Chinese restaurant is also very good
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Response from Property: 尊敬的賓客您好,感謝您選擇入住滿洲里香格里拉!酒店不僅位於繁華的商業區,更坐擁小北湖公園的寧靜美景。步行至中蘇金街僅需3-5分鐘,盡享中俄蒙特色產品購物的便捷與樂趣。附近各種特色美食店很多,完全滿足您的各種需求。您入住的香格里拉酒店,不僅是滿洲里的一處地標,更是中俄蒙文化交融的典範,她為每一位賓客帶來獨一無二的體驗。酒店有中餐廳、西餐廳、大堂吧,各餐廳特色飲食均可供您選擇,是您旅途之中的一抹亮色。真誠的希望您和朋友家人再次光臨滿洲里香格里拉,為您們服務是全體酒店人的榮幸。祝您生活愉快,再次謝謝您的反饋。
Guest User
Deluxe City View King Room
Stayed in Aug 2024
Couple
27 review
10/10
Outstanding
Posted on Sep 29, 2024
Thank you Pengcheng for helping us join the membership and book a room at the front desk. We stayed in the hotel yesterday. Due to bad weather today, we did not reach our destination. Pengcheng was kind enough to remind us to continue our journey tomorrow to see if the road is icy.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您對滿洲里香格里拉的精彩評論!酒店地處城市中心,緊鄰北湖公園和中蘇步行街,是觀賞城市夜景、北湖景色的絕佳位置。感謝您對酒店員工的認可及好評。能為您創造美好的入住體驗是我們的榮幸。您對酒店的認可是我們為之努力的目標,我們會再接再厲,不辜負您的認可。期待着您的再次光臨。祝您生活愉快,萬事順意!