Hilton Hotel & Convention Jabal Omar Makkah

Hilton Hotel & Convention Jabal Omar Makkah Reviews

Hilton Hotel & Convention Jabal Omar Makkah

Ibrahim Al Khalil Rd, Jabal Omar, Ash Shubaikah, Makkah, Makkah Province, 21955, Saudi ArabiaSee Hotel Details
Hilton Hotel & Convention Jabal Omar Makkah
Hilton Hotel & Convention Jabal Omar MakkahHilton Hotel & Convention Jabal Omar MakkahHilton Hotel & Convention Jabal Omar Makkah
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1 night

Guest Reviews

9.2/10
Great
127 review
Verified reviews
Location9.1
Amenities9.2
Service9.1
Cleanliness9.5
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All reviews(127)
Positive reviews(122)
Reviews with photos/video(29)
Awesome stay(38)
Great service(21)
Clean and tidy(19)
Great location(17)
Awesome rooms(15)
Convenient location(14)
Delicious breakfast(11)
Awesome amenities(4)
Negative reviews(5)
Mohd Mabar
Queen Room
Stayed in Apr 2025
Other
4 review
10/10
Outstanding
Posted on May 15, 2025
Thank you very much to upgrade my room to executive suite. This the best experience to stay here before my haj. I will remembered. Recommend!!!
Guest User
Accessible Queen Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 19, 2025
It was perfect hotel and breakfast
Hesham Hussein Ali Basiouny
Twin Room
Stayed in Jun 2025
Family
15 review
10/10
Outstanding
Posted on Jul 22, 2025
It's clean and comfortable hotel and friendly stuff
Madina
Deluxe Twin Room with Haram View
Stayed in Jul 2025
Couple
4 review
10/10
Outstanding
Posted on Aug 30, 2025
The hotel is outstanding for those traveling for Umrah. Check-in experience was excellent, Riham answered our questions regarding the stay and gave us a room on high floor. We booked a room with partial Haram view, and it did not disappoint. The room itself is spacious, bathroom is clean, with separate basin for washing feet etc. If you’re tired after Umrah, 24/7 room service can deliver food to your room, although a bit pricey. Concierge service was excellent, Basir helped us store our luggage after we checked out, so we picked it up after few hrs. Definitely recommend!
Sharifah Mariam
Twin Room
Stayed in Jul 2025
Family
3 review
8.0/10
Very Good
Posted on Aug 23, 2025
Overall OK. On one occasion the room delivery guy ask for cash - he says machine not working? Towels look worn out. TV was not working when we check in, the technician takes over an hour to arrive but didn't solve the issue. We call again a different personnel came to solve it
Guest User
Twin Room
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 14, 2025
The hotel was too close to harm less than 5 minutes. The room service was very good. Very clean and comfortable
Sikandar
Twin Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 30, 2025
Good service, location and cleanliness. I enjoyed my stay there. Staff were very friendly.
Guest User
Deluxe Quadruple Room with Haram View
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 24, 2025
Very good location. Best for families .very satisfied.recommend for those who wants to stay close to Haram.
Trip.com_Ya2Go
Queen Room
Stayed in Mar 2025
Family
9 review
10/10
Outstanding
Posted on Apr 28, 2025
Can walk to Haram and nice room good breakfast
Guest User
Deluxe Quadruple Room with Haram View
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 19, 2025
Very nice view on Haram, very close to Haram, clean and comfortable. They only have problem is that they don’t have sufficient staff in the reception, so you need to wait in long queue
Guest User
Triple Room
Stayed in Jun 2025
Family
1 review
5.0/10
Posted on Jul 11, 2025
I booked a room with a triple bed with a Haram view but I got a room with no view at all and the room was closed off with a wooden window, That man in the recipient rejected the refund because the rooms are different so I had to stay because I couldn't cancel my reservation. Also, the room has no iron. The only good thing I had for this hotel was that it is so close to the Haram, but I am not happy with this experience at the Hilton Jabal Omar Convention Hotel
Guest User
Deluxe Twin Room with Haram View
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 26, 2025
duty manager during check out @ 26 june afternoon was very helpful and excellent
Anonymous User
Queen Room
Stayed in Nov 2024
Couple
12 review
6.5/10
Posted on Jan 10, 2025
Clean ❤️❤️❤️ big bathroom 👍🏻 Great partial haram view ❤️❤️❤️
Ayman Morad
Two-Bedroom Connecting Family Room
Stayed in Nov 2024
Family
46 review
9.5/10
Amazing
Posted on Jan 3, 2025
Great location very close to Haram friendly staff,
Guest User
Deluxe Twin Room with Haram View
Stayed in Feb 2025
Couple
1 review
6.5/10
Posted on Mar 28, 2025
Terrible customer service. Being Hilton Honors Gold member I found the customer service at reception to be extremely rude and uncomfortable. They act like hotel owners with extreme pride and arrogance. Blamed us for not paying for our room service when we definitely did . We paid over 15000 SAR to stay here and they blamed us for 100 Riyal room service. Won't let us check out because of that. Worst service ever.