Citadines Bay City Manila

Citadines Bay City Manila Reviews

Citadines Bay City Manila

Diosdado Macapagal Boulevard, corner Coral Way, Pasay, Metro Manila, 1300, PhilippinesSee Hotel Details
Citadines Bay City Manila
Citadines Bay City ManilaCitadines Bay City ManilaCitadines Bay City Manila
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1 night

Guest Reviews

9.1/10
Great
142 review
Verified reviews
Location9.3
Amenities8.6
Service9.1
Cleanliness9.1
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All reviews(142)
Positive reviews(137)
Reviews with photos/video(31)
Great service(37)
Awesome stay(31)
Near shopping area(10)
Convenient for shopping(7)
Many amenities(6)
Quiet & comfortable(5)
Easy to get around(5)
Great swimming pool(4)
Negative reviews(5)
Damien Field
Deluxe Double Studio
Stayed in Jun 2025
Family
11 review
8.0/10
Very Good
Posted on Jul 15, 2025
The location is excellent for entertainment quarters and shopping, the staff friendly and helpful and the room spacious and clean. While not an avid TV watcher there was no channels due to a tech Italy issue. Four days later nothing resolved and no acknowledgement for the inconvenience. Ah well.
Response from Property: Dear Mr. Field,Mabuhay from Citadines Bay City Manila!We’re pleased to know that you appreciated our excellent location, spacious and clean rooms, and the warm hospitality of our team. It’s always encouraging to hear that our guests enjoyed their stay overall.We sincerely apologize for the inconvenience caused by the television service issue during your visit. We understand how this may have affected your experience, and we regret that it was not resolved in a timely manner. Please be assured that your feedback has been shared with our technical and front office teams for immediate review and improvement. We are also taking steps to ensure better communication and quicker resolution of such concerns moving forward.Your comments are invaluable in helping us enhance our service, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a seamless and fully enjoyable stay.Sincerely,Allan PamuteGuest Service Manager
Guest User
Deluxe Double Studio
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 15, 2025
Nice, friendly hotel staff. Perfect location and stay with kids.
Response from Property: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
Guest User
Studio Premier
Stayed in Mar 2025
Family
2 review
7.0/10
Posted on Apr 21, 2025
Some amenities are not available and in your description it has a bathtub but there is none. There is no towel and other amenities so you need to make a follow up. I also suggest that the Housekeeping Department needs an improvement because it plays a vital role in delivering excellent service.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We are are surprised to hear that the description of the hotel on the third party travel agency's website states that the hotel has bathtub. Rest assured it will raised to our affiliated travel agency for necessary action.
Ana ✨
Deluxe Double Studio
Stayed in Feb 2025
Family
11 review
10/10
Outstanding
Posted on Mar 27, 2025
I had an absolutely fantastic experience at Citadines Bay Manila! From the moment we arrived, the staff was incredibly welcoming and attentive. The check-in process was smooth. Room is clean and nice
Response from Property: Dear Ms. Ana,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
Deluxe Studio
Stayed in Jan 2025
Other
23 review
10/10
Outstanding
Posted on Mar 9, 2025
Excellent hotel as it’s in a pretty quiet location. Hassle-free check in and, friendly staff, super convenient location with malls and restaurants within walking distance. Highly recommended! 👍🏻
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
FarG1
Deluxe Double Studio
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 31, 2025
Great hotel for a good price! Location is excellent for shopping - walking distance to Mall of Asia
Brian Lao
One Bedroom Premier Room
Stayed in Jun 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jul 14, 2025
Have stayed at this location a few times. Experience has always been great. Everyone on the staff are always courteous and willing to assist. Rooms are always clean and location is great, with several restaurants all within walking distance. 
Response from Property: Dear Mr. Lao,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
melさん
Deluxe Double Studio
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 10, 2024
The view from the upper floors was great. At night, i can see the fireworks from the direction of SM Mall of Asia! also can walk to the surrounding area. Recommended!
Response from Property: Dear Ms. Mel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Andleeb ansari
Deluxe Twin Studio
Stayed in Sep 2024
Couple
31 review
2.0/10
Posted on Oct 21, 2024
Every thing is good just at the time of check out just because they thought indian is poor they double checks if i steal something or not. Racist receptionist.
Response from Property: Dear Mr. Ansari,Greetings from Citadines Bay City Manila!We had sent you a private message to discuss the items you highlighted on your review. We hope to hear from you soon.Sincerely,Allan PamuteAssistant Manager, Guest Service
Phillips
Deluxe Double Studio
Stayed in Feb 2025
Traveling with friends
28 review
8.5/10
Very Good
Posted on Mar 23, 2025
Hotel was very nice but both rooms we booked had a strange smell. Not sure what it was. Staff was kind and the beer was cold.
Response from Property: Dear Mr. Phillips,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
BC_trip
Deluxe Double Studio
Stayed in Apr 2024
Solo traveler
4 review
7.0/10
Posted on Jun 9, 2024
Simple basic room. no bottled drink provided. will be provided with a huge gallon of water for your in-room refill and consumption, similar to office pantry kind. Ok for short stays!
Response from Property: Dear BC_trip,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your most recent stay experience with us here at Citadines Bay City Manila. We regret to hear that you have not found our gallon of water to your liking. Please be advised that the gallon of water is part of the Sustainability Programme of Citadines Bay City Manila, to eliminate the use of single-used bottled water.Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stayed in Apr 2024
Business traveler
2 review
10/10
Outstanding
Posted on Aug 1, 2024
I always stay here during my buz trip. Never disapoint. The staff are super friendly and supportive
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
wingtong
Deluxe Double Studio
Stayed in Jan 2025
Business traveler
1 review
10/10
Outstanding
Posted on Feb 24, 2025
Very polite staff. Will select it again on next trip
Response from Property: Dear Mr. Wingtong,Greetings from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Anonymous User
One Bedroom Premier Room
Stayed in Jan 2024
Business traveler
9 review
10/10
Outstanding
Posted on Feb 24, 2024
Good service. Conveniently located beside mall. Near Mall of Asia.
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service
Guest User
Deluxe Double Studio
Stayed in Jun 2024
Business traveler
1 review
10/10
Outstanding
Posted on Jul 6, 2024
Me and my family had very wonderful stay even though it was only 1 day we had a good stay with their great service awesome facilities and a good buffet
Response from Property: Dear Valued Guest,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service