C. de Lola Flores, 1, Madrid, Community Of Madrid, 28022, SpainSee Hotel Details
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1 night
Guest Reviews
8.8/10
Very Good
132 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities8.7
Service8.9
Cleanliness9.1
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All reviews(132)
Positive reviews(128)
Reviews with photos/video(22)
Awesome rooms(32)
Close to airport(30)
Easy to get around(24)
Convenient location(20)
Offers pick-up/drop-offs(18)
Large rooms(16)
Delicious breakfast(15)
Perfect for business trips(6)
Negative reviews(4)
M61771****
Standard Twin Room
Stayed in Sep 2025
Couple
10 review
8.0/10
Very Good
Posted on Oct 14, 2025
Hotel is a little bit old but can book shuttle bus to the airport which is convenient to me. Shuttle bus is 5 euro for one person.
Guest User
Standard Twin Room
Stayed in Jun 2025
Solo traveler
3 review
8.0/10
Very Good
Posted on Aug 14, 2025
I was flying out of Madrid very early in the morning so this was appropriate accommodation for the close proximity of the airport. However it was expensive to go by taxi into the city of Madrid 30 minutes ride but much better to go this way than by public transportation. I Recommend this hotel as it was a very comfortable stay. The restaurant staff were not friendly nor attentive but the food was excellent presentation and delicious.
Guest User
Standard Room (Single Use)
Stayed in May 2025
Business traveler
16 review
9.0/10
Great
Posted on Jun 11, 2025
All ok
Response from Property: Dear Guest,Thank you very much for your great rating and for choosing Crowne Plaza Madrid Airport.We’re glad to know everything was to your satisfaction, and we hope to welcome you back soon for another pleasant stay.Warm regards,Andrea FernándezAssistant Front Office Manager
Guest User
Family Room
Stayed in Sep 2024
Family
6 review
8.0/10
Very Good
Posted on Dec 15, 2024
Good hotel, good experience, and great vibes overall. The rooms were cozy and nice, and it’s a newly built property. However, it’s not very close to the airport, and it took us some time to reach the hotel. There’s nothing much nearby, so keep that in mind. The breakfast was ok but could include more vegetarian options like hashbrowns. Overall, a pleasant experience, and we liked it!
Draghignazzo
Executive Two Double Room
Stayed in Nov 2024
Family
123 review
7.0/10
Posted on Jan 8, 2025
Good price but too far from T4. So problematic shuttle. Rooms are huge.
Guest User
Premium Room
Stayed in Dec 2024
Business traveler
24 review
10/10
Outstanding
Posted on Jan 17, 2025
Very good staff, clean hotel. Easy transportation by public bus
Guest User
Family Room
Stayed in May 2024
Family
48 review
10/10
Outstanding
Posted on Jun 10, 2024
As any Crowne, it’s nice. Good bar with tasty food and warm welcoming check in front desk. The room itself is clean, but as an Euro style, the beds are always combined by two singles. This gives back pain. The location is nice to the airport, and easy public transportation to go into center Madrid. Well, overall, I’d recommend this hotel for the airport connection.
Response from Property: Dear Dongyao,Thank you so much for your feedback, we appreciatte so much your comments about our personal, they'll are very proud to know that the offered a quality service. As well, we are happy to read that we could fulfil your accommodation expectations.We hope to see you very soon at Crowne Plaza Madrid Airport.Yours Sincerely,Pilar P.Assistant Front Office Manager
Guest User
Standard Room (Single Use)
Stayed in Apr 2025
Business traveler
11 review
8.0/10
Very Good
Posted on Jul 3, 2025
It is clean and welcoming
Response from Property: Dear Makoto, Thank you so much for your kind words.We’re delighted to hear that you found the hotel clean and welcoming. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon.Best regards,Paula V.Front Office Manager
Stanislaw Ivanov
Standard Twin Room
Stayed in Apr 2025
Couple
2 review
9.5/10
Amazing
Posted on May 19, 2025
Great hotel, recommended
Response from Property: Dear guest,Thank you so much for your kind words and the wonderful rating! We're thrilled to hear that you enjoyed your stay and would recommend our hotel.It was a pleasure to have you with us, and we hope to welcome you back again very soon.Warm regards,Andrea FernandezAssistant Front Office Manager
Guest User
Family Room
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 27, 2024
Very family friendly hotel. Very clean, nice food.
Guest User
Standard Room (Single Use)
Stayed in Jul 2025
Solo traveler
19 review
10/10
Outstanding
Posted on Aug 25, 2025
Great service.
Guest User
Premium Room
Stayed in Apr 2025
Business traveler
75 review
9.0/10
Great
Posted on May 11, 2025
Very nice hotel
Response from Property: Dear Bruno,Thank you for your wonderful review and for giving us a 4.5 rating! We’re thrilled to hear that you enjoyed your stay. We always strive to provide excellent service, and your feedback motivates us to keep improving. We look forward to welcoming you back in the future!Yours Sincerely,Andrea F.Assistant Front Office Manager
Salonee Sonawane
Premium King Room
Stayed in Nov 2023
Family
5 review
7.5/10
Posted on Jan 14, 2024
I would suggest using the paid airport shuttle because it is cheaper and convenient. For the bus, you will have to change it once. It will be a hassle with luggage.
It is at least 45min from the city centre. You will have to take a bus and the metro to reach the city centre
For the nearest bus stop follow the signs provided at the hotel instead of using Google Maps because the bus stop suggested by the hotel was not shown on Google Maps and it is also cheaper.
The hotel is located near no cafe or eateries. Hence go for the breakfast option at the hotel.
The heating works well and the other hotel facilities are up-to-the-mark. The hotel rooms are spacious.
Guest User
Premium King Room
Stayed in Nov 2024
Family
4 review
7.0/10
Posted on Mar 8, 2025
A bit far from airport
Lucia09@
Executive Two Double Room
Stayed in May 2024
Couple
5 review
8.0/10
Very Good
Posted on Jun 20, 2024
Nice hotel, great staff, close to the airport
Response from Property: Dear Lucia,Thank you very much for your feedback, we are pleased to know that we have met your accommodation expectations and have enjoyed the comfort of our rooms and the services offered.Once again, thank you for choosing Crowne Plaza Madrid Airport.Yours sincerely,Pilar P.Assistant Front Office Manager