The Residencia Tower 7, Rua da Perola Oriental, Macau Peninsula, Macau, ChinaSee Hotel Details
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1 night
Guest Reviews
9.4/10
Amazing
3865 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(3865)
Positive reviews(3783)
Reviews with photos/video(834)
Nice sea view(322)
Delicious breakfast(266)
Large rooms(265)
Friendly front desk staff(171)
Great swimming pool(46)
Delicious buffet(45)
Concierge services available(26)
Negative reviews(80)
Andy 11111111
Standard Room
Stayed in Apr 2025
Business traveler
23 review
10/10
Outstanding
Posted on May 25, 2025
I had a very good experience during my stay at this hotel. The room was clean, comfortable, and well-maintained. The staff was friendly and attentive, making sure all my needs were met. I would definitely recommend this hotel to others and look forward to staying here again!!!
Response from Property: Dear Andy 11111111,Thank you for visited Crowne Plaza Macau and thank you for your comment about for stay here, We know our hotel was clean and comfortable, you're comment make our hotel success, We look forward to see you again.Marketing and Communications Team
wan
1 King Standard
Stayed in Mar 2025
Family
9 review
8.5/10
Very Good
Posted on Apr 23, 2025
Standard room with an extra bed on, the Hotel offers a seaview room upgrade for us.
The seaview is now a but interrupted by construction sites along the seafront.
Spacious amenities, with catering, indoor infinity pool and a cozy gym on 17/F.
Corridors are like a maze.
Response from Property: Dear wan, thank you for visited Crowne Plaza Macau, We're happy to heat that you like our hotel, spacious amenities, you're comment make our hotel success, We look forward to see you again.Marketing and Communications Team
Goosegoose
2 Twin Beds Premium
Stayed in Apr 2025
Family
15 review
10/10
Outstanding
Posted on Jul 12, 2025
very large room with welcome drink, it is convenient to go and good for kids
Response from Property: 尊敬的客人您好,感謝您入住澳門皇冠假日酒店並分享您的住宿體驗!您對我們酒店的環境及客房體驗的好評,我們深表感謝!期待您的再次光臨!市場傳媒部 上
Guest User
Premium Room
Stayed in Feb 2025
Couple
6 review
9.5/10
Amazing
Posted on Mar 30, 2025
Visiting there to have a concert of Andrea,
Staying in crown plaza hotel, good location and could enjoy many surrounding local food here, recommended!
Response from Property: Dear Guest,Thank you for visited Crowne Plaza Macau and thank you for your comment about for stay here, We look forward to see you again.Marketing and Communications Team
LordLamp99
Standard Room
Stayed in Feb 2025
Business traveler
22 review
10/10
Outstanding
Posted on Apr 1, 2025
Perfect stay, thanks for the guys at front desk for the tips about the best activities around Macau city center. Location great, as usual one of the best breakfast you can have.
Response from Property: Dear Guest,Thank you for visited Crowne Plaza Macau and thank you your comment about for stay here, We look forward to see you again.Marketing and Communications Team
Guest User
Standard Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 7, 2025
Excellent Customer service! Room service also excellent, 24hr food delivery pretty good!
Response from Property: Dear Guest,Thank you for visited Crowne Plaza Macau, We're happy to hear that you like our excellent Customer service, you're comment make our hotel success, We look forward to see you again.Marketing and Communications Team
Dontyo
Standard Room
Stayed in Jun 2025
Solo traveler
26 review
10/10
Outstanding
Posted on Jul 26, 2025
This is my second time staying in the hotel, as his promised quality, I am still i. Love with their free mini bar, nice tea bags and everything is so user friendly in the room.
To make it way lot better is the staff helping me to upgrade my sea view in the room which makes me even better to do some business works in the morning and when the time i enjoy my bath tub in the room.
I like this hotel with it's price range, will surly be there when my budget getting larger next time.
Response from Property: 尊敬的客人您好,感謝您入住澳門皇冠假日酒店並分享您的住宿體驗!您對我們酒店環境、客房條件及員工服務的認可,我們深表感謝!期待您的再次光臨!市場傳媒部 上
Gerald Tshabalala
Standard Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 13, 2025
From the moment, we arrived the service was spot on. The staff were helpful, approachable, had a lot of energy and they were happy to assist with any and everything. The room waa spacious and extremely clean. The breakfast was really good with a lot of options to choose from. We will definitely visit again.
Response from Property: 尊敬的客人您好, 感謝您入住澳門皇冠假日酒店以及分享您的住宿體驗,您對於我們酒店的服務、餐飲以及客房的高度評價,再次誠意致謝!我們期待著您的再次光臨! 市場傳媒部上
Anonymous User
1 King Standard
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 2, 2025
We enjoyed our stay.. our room was fantastic. We had breakfast buffet and the food was great, the variety food was delicious, the service was great too. Your staff Maria was very pleasant. We will definitely come back to Crown Plaza Macao again.
Response from Property: Dear Guest,Thank you for visited CROWNE PLAZA MACAU, We're happy to hear that you like our hotel and enjoy to stay, you're comment make our hotel success, We look forward to see you again.Marketing and Communications Team
LauKristy
2 Twin Beds Standard Sea View
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Jan 2, 2025
Location is perfect, lots of restaurants nearby. Staff are friendly and attentive. Pleasant stay.
Response from Property: Dear Guest,Thank you for visited Crowne Plaza Macau, We're happy to hear that you like our hotel, location was good and staff are friendly, you're comment make our hotel success, We look forward to see you again.Marketing and Communications Team
Davis Lim
Standard Room
Stayed in May 2025
Family
90 review
10/10
Outstanding
Posted on Jun 28, 2025
I was truly delighted that the staff remembered me from my last visit, which was a few years ago. Appreciate his upgrade and welcome drink and a thumbs up for his service.
The only regret is my forgetfulness, and I could not recall his name. Nonetheless, I am still writing to congratulate the hotel for having a duty manager like him.
Response from Property: Dear Guest,Thank you for visited CROWNE PLAZA MACAU, We're happy to heat that you like our hotel and upgrade and welcome drink and a thumbs up for his service, you're comment make our hotel success, We look forward to see you again.Marketing and Communications Team
chi kwong
Standard Room
Stayed in Mar 2025
Couple
4 review
9.0/10
Great
Posted on Apr 4, 2025
Good choice, Great service
Response from Property: Dear Guest,Thank you for visited Crowne Plaza Macau and thank you for your comment about for stay here, We look forward to see you again.Marketing and Communications Team
Anonymous User
Standard Room
Stayed in Apr 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jun 4, 2025
The staff at Crowne Plaza were incredibly welcoming and helpful throughout our stay. A special thank you to Mr Anthony Pantoja for the kind assistance. Also, the room was immaculate and very comfortable. I truly enjoyed my stay at this hotel.
Response from Property: Dear guest,Thank you for visited Crowne Plaza Macau! We’re glad Mr. Anthony Pantoja and our team made your stay enjoyable. We look forward to welcoming you back soon!Marketing and Communications Team
Guest User
Standard Room
Stayed in Apr 2025
Solo traveler
4 review
10/10
Outstanding
Posted on May 20, 2025
Lovely and friendly staff! Gigi was one the staff who was very helpful. Great atmosphere and breakfast.
Response from Property: Dear Guest,Thank you for visited Crowne Plaza Macau, We're happy to hear that you hear that you like our staff was friendly, your comment can make our hotel success, We look forward to see you again.Marketing and Communications Team
Guest User
2 Twin Standard
Stayed in Apr 2025
Traveling with friends
4 review
8.0/10
Very Good
Posted on May 10, 2025
Room is so clean and spacious. Staff are helpful and considerate. But not sufficient shuttle bus service.
Response from Property: 尊敬的客人您好, 感謝您入住澳門皇冠假日酒店以及分享您的住宿體驗,您感到我們酒店房間乾淨、寬敞,能讓您享受更為優質的入住體驗。再次誠意致謝!我們期待著您的再次光臨! 市場傳媒部上