Luxury Hotels in Fuqing

"I stayed for 2 nights, and the front desk upgraded me to an executive room. I was busy for the first two days and didn't visit the executive lounge. On the third evening, I felt lazy and wanted to have a light meal at the executive lounge. I checked beforehand, and a male staff member confirmed we could dine there. When we went at 5:30 PM, the male staff member wasn't there. A young female staff member, who seemed unprofessional, said we weren't on her list and refused us entry, blocking us from dining. I repeatedly emphasized that I was in an executive room and had confirmed it earlier, but she still insisted we couldn't dine. We were left standing there, feeling very awkward. It wasn't until the male staff member arrived and showed her where to check our privileges that we were finally allowed in. The female staff member made a mistake but didn't apologize once throughout the entire incident. It wasn't even a luxurious meal, just a simple one (chicken and stir-fried cabbage) with one meat and one vegetable, but it put my friend and me in such an embarrassing situation. It was infuriating! I hope the hotel strengthens its staff training. I usually give 5 stars for service, but this time it's 3 stars purely because of my dissatisfaction with this young female staff member. The front desk, housekeeping, and other staff members were all very good and satisfactory."

"It was tough to find a last-minute room during Chinese New Year, so I booked this place the night before and was pleasantly surprised. There's even a snack street nearby! However, I had specifically requested not to have a corner room when booking, and they confirmed it wouldn't be an issue. But when I checked in the next day, it was late, and upon getting to the room, I found it was a corner one. I went back to the front desk, and they said there were no other rooms available, only that last corner room. I was a bit speechless, especially since I had noted it beforehand. If they couldn't accommodate the request, they should have told me when I booked. Having to drag my luggage back and forth to switch rooms was really annoying and a hassle."

"We really enjoyed our stay at the hotel. The staff were very friendly and helpful, and the room was clean, spacious, modern, and newly furnished. Having a laundry facility was also very convenient. The only downside was the noticeable smell of cigarette smoke in many areas"

"I was very tired at night and placed the wrong order, but I quickly checked in for me. Thank you very much for the room arranged by Manager Ma. The stay was very good. Even if you arrive late at night, the warm and polite service is worthy of praise. Thanks again for coming often in the future."

"Facilities: There's an outdoor hot spring downstairs, and a children's playground on the third floor. Overall, the facilities are suitable for family trips and offer good value for money. The wildlife park is right next door, making it very convenient for visitors. Cleanliness: Overall good, but perhaps due to its age, the bathroom drains had a slight odor. Environment: The room's terrace has a great view, perfect for relaxing and unwinding. Service: The receptionist was very attentive, and the breakfast staff were responsive and friendly."