1 Lexham Gardens, Kensington and Chelsea, London, United KingdomSee Hotel Details
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1 night
Guest Reviews
7.1/10
23 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities6.3
Service7.2
Cleanliness6.5
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All reviews(23)
Positive reviews(15)
Reviews with photos/video(8)
Great location(7)
Too noisy(5)
Awesome stay(4)
Negative reviews(8)
Wency2222
Standard Triple Room
Stayed in Jul 2025
Family
8 review
7.0/10
Posted on Aug 3, 2025
Room doesn’t look like pictures
Hot water not working at all
Charging £3 for luggage storage
I don’t think the room is clean because there’s a lot of dust on surfaces and the bathroom smelled
I was on holiday for a month travelling in 6 countries
This is the worst hotel
Guest User
Standard Quadruple Room
Stayed in Jun 2025
Other
4 review
10/10
Outstanding
Posted on Aug 20, 2025
Well located, easy check in, quiet room, comfortable. Not the biggest room but fine for the central area and building style
Guest User
Standard Double Room
Stayed in May 2025
Solo traveler
4 review
5.0/10
Posted on Jun 8, 2025
Warning⛔️⛔️⛔️bed bugs⛔️⛔️⛔️
Unfortunately i found live bed bug. I saw that reviews after i found bed bugs this hotel. I never seen the bed bug in my life. I put my clothes to bin.
Ka Yan
Standard Double Room
Stayed in Apr 2025
Couple
3 review
3.5/10
Posted on May 4, 2025
No lift for UG floor. Bad hygiene and smelly room. Flies were in my room… no air conditioning also.
The actual environment is totally different from the trip.com. No table nor chair for the UG room. Old facility and you will hear very loud noise when your neighbour closing the door at midnight.
Very poor experience…
Guest User
Standard Single Room
Stayed in Jun 2025
Traveling with friends
1 review
4.5/10
Posted on Jul 13, 2025
There are no AC units the rooms are extremely hit in the summer, we were not able to support he heat more than a couple of hours, we had to change our travel plans due to this condition.
Only a small fan was offered.
Guest User
Standard Double Room
Stayed in May 2025
Solo traveler
2 review
6.0/10
Posted on Jul 7, 2025
Decent for a night or maybe a couple of nights. The bathroom was very small and the area was a tiny bit grim.
Guest User
Standard Double Room
Stayed in May 2025
Business traveler
4 review
4.5/10
Posted on Jun 19, 2025
Nobody on reception to check in at 6pm. Had to wait ages. Room very dated and not even a chair to sit on. Tiles cracked or mouldy in the shower room.
Room and corridor incredibly noisy all night. Just no sound proofing because of the laminate flooring everywhere. TV not working at all. Power sockets in no proximity of the bed.
Was glad to check out.
Guest User
Standard Single Room
Stayed in Nov 2024
Solo traveler
1 review
8.0/10
Very Good
Posted on Dec 11, 2024
Decent budget room.
Positives: good service, good breakfast, nice reception / sitting space, good location for accessing London, comfortable bed, clean and welcoming entrance from street
Negatives: weak shower, outside noise with music going until 3:30am and noisy people leaving until 4am
Veramama
Standard Quadruple Room
Stayed in Oct 2024
Family
8 review
5.0/10
Posted on Dec 6, 2024
We were given a room in the basement which is beside a pub restaurant. The noise is loud and lasted till 3-4am in the morning, we literally not able to sleep much. The sound proof is bad, having a lot of furniture movement in the early morning. Reception is kind and helpful.
Chris Rod
Standard Triple Room
Stayed in Nov 2024
Family
12 review
10/10
Outstanding
Posted on Jan 1, 2025
Honestly best service we’ve experienced so far in any of our stays anywhere. They were so kind and accommodating and breakfast was delicious. Will definitely stay here again if I’m ever in London again. Location was great, easy access to the tube or bus stops and walking distance from shopping areas and the natural history museum. It’s not a hotel type like those big name ones but it was cozy, spacious enough for my siblings and I and just overall great experience.
Guest User
Standard Single Room
Stayed in Nov 2024
Solo traveler
4 review
2.5/10
Posted on Dec 26, 2024
It was one of the worst hotel stays I have ever had. Although the location was good (near the tube), the cleanliness, service and facilities were awful. The hotel was extremely noisy as the walls were extremely thin and it was beside a club. Additionally, the facilities in the hotel were horrible (the shower takes forever to provide hot water, the hairdryer was not working and the room was very dirty. I would not recommend anyone to stay at this hotel.
Guest User
Standard Double Room
Stayed in Oct 2024
Business traveler
30 review
10/10
Outstanding
Posted on Nov 22, 2024
Good location,convenient for eating, good service,small room but economic
Abdi Mahdi
Standard Double Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 18, 2025
Lovely place to stay I enjoyed it
Novanne YP Moh
Standard Twin Room
Stayed in Oct 2024
Traveling with friends
5 review
8.5/10
Very Good
Posted on Nov 23, 2024
very convenient and friendly staff.
Kaartiik Vijayan
Standard Double Room
Stayed in Aug 2022
Solo traveler
2 review
8.5/10
Very Good
Posted on Sep 17, 2022
It was a nice hotel located walking distance from Earls Court tube station. The only drawback was there was no lift so customer with heavy luggages have to carry their luggages using the stairs on their own