Kimpton Aqeos Hainan Reviews

Stayed here for a hotel event The hotels got a great atmosphere, pool is amazing

Facilities: Super new, I love it! The speakers are amazing! I love the gaming room! Service: Ivy, our housekeeper, was incredibly helpful and attentive, meeting all our needs. Environment: Hainan resort-style. The kids loved it and will definitely be back next time!!

I experienced the newly opened Kimpton in Lingshui. Parker, the guest relations, provided excellent service and answered all my questions. The facilities of the newly opened hotel are also great. Since it is on the island, I will come back to see it again if I have the chance. I recommend it to my friends.

The Kimpton Hainan Clearwater Bay's facilities and decor are exceptional, with every detail showcasing a sense of quality. Hesper, from Guest Relations, was attentive and responsive throughout, expressing warmth and thoughtfulness. The chess viewing experience was truly memorable, and the breakfast, open until midnight, was a pleasant surprise, making it perfect for families with children. The hotel is especially attentive to children, even providing adorable souvenirs that made them truly cherish their memories. The overall experience was excellent, with a beautiful environment and a comfortable atmosphere. It's an ideal choice for vacations and family trips. I'll definitely be back!

I spent seven days and six nights in Hainan, staying in a variety of hotels. Ultimately, I regret booking the Kimpton the most. For just over 3,000 yuan during the National Day holiday, I checked in with high expectations based on the beautiful photos I'd seen online. I was bitterly disappointed. The hotel's decor was overly cluttered with trendy elements, the courtyard design was complex and redundant, and the public outdoor pool lacked effective shade. Overall, it felt very cramped, with limited room options. It wasn't suitable for a relaxing vacation, just for taking photos. As for the positives, the minibar had a wide selection of drinks and snacks, and the supplies were of high quality.

Facilities: Complete facilities, including electric toilet, toothbrush, toothpaste and razor🪒 are all good among five-star hotels. There are toiletries for children😲 The bed is also very comfortable😌 Fruits and small pendants for children were given upon check-in😊 Service: I have to mention Wendy, she is super nice, answering all questions and responding to all requests. We arranged a movie night at the hotel, and the children had a lot of fun watching the movie. There is also a children's play area, and the children didn't want to leave🤣. Environment: It is really the new king of Sanya hotels, with old money style. Any photo you take will be very photogenic. I took photos in the hotel for an entire afternoon. There is also a chess hall where you can play chess and play billiards. The design of the hotel makes people want to explore. I like it very much. I feel that the Kimpton in Suzhou is really better than it.🫣 Food and Beverage: The breakfast is really rich. I have stayed in three hotels in the past few days. March is the most suitable time to stay with children, but the breakfast of Kimpton is really exquisite The hotel is diverse, fresh, and delicious. The kids loved it, too. The pastry section is truly exquisite, and the wait staff are quick to refill orders, so there's no need to wait in line even during peak hours. I really like the hotel's body lotion; it smells so good I couldn't resist buying a bottle! 😂 Cleanliness: Very clean, and prompt service. The mini bar is free for the first round of your stay, and there are so many drinks. I didn't use it during my hotel travel photography, but I saw many women taking photos. 🤣 It's so photogenic and I think it's the easiest and most photogenic hotel in Sanya.

My overall experience staying at the Kimpton Hainan Clearwater Bay was excellent! The hotel's decor is elegant and sophisticated, with a touch of class. I have to praise Hesper from the guest relations department for his attentive service! I mentioned my birthday in advance, and not only was he able to arrange a room with a great view, but he also secretly arranged birthday decorations and sent a delicate cake and gifts. He was incredibly attentive and considerate throughout the entire process. The rain warning was also prompt and responsive, and Hesper was incredibly caring and responsive. This experience was entirely thanks to Hesper, and I give her and the hotel a huge thumbs up! One other downside: the breakfast offerings varied greatly. I stayed from Friday to Sunday, with breakfast served on Saturday and Sunday. The Saturday breakfast was delicious and highly recommended, but the Sunday breakfast was completely different; it was incredibly ordinary and quite different from Saturday's. I wonder if it was because Sunday was a typhoon. Also, the check-in desk clerk didn't write the room number on the room card holder. This is the first time I've encountered this at an international five-star hotel chain. The phone reminders for scheduled activities could have been more thoughtful; I couldn't find a spot for the bowling event on Saturday. The overall feeling during my stay was very comfortable. I was also very lucky. I saw sunny days, cloudy days, rainy days and typhoon days here in one weekend. I have experienced all four seasons of the year.

It was a very pleasant experience. The housekeeper Vicky was very sincere, proactive and enthusiastic. She responded to all requests and responded very quickly. The hotel's hardware was obviously good, and the details and services were better than I expected. They upgraded our room, gave us check-in and check-out gifts, and extended our check-out. No matter where I was in the hotel, the staff would greet me with a smile. I ate Japanese food at the Daigo restaurant this time, and it tasted great! In short, the hotel is full of check-in spots, which is very beautiful. If you come to Lingshui, the most recommended one is Kimpton.

1. The hotel's outsourced workers were working on the poolside with a power drill in the morning, even though the pool was open. They were also smoking. Even after complaints were made to the hotel, the workers continued to smoke inside the hotel that afternoon. The outsourced workers even soaked their feet in the pool, which was unsafe and unsanitary. The exposed, smoking workers completely robbed the hotel of a resort feel, resembling an open construction site. 2. A woman was resting alone in her room when a male staff member forced his way into her room. The staff claimed they couldn't hear the guest's attempts to stop her and were delivering room service. However, the guest hadn't requested any room service, and the attempts to stop her were extremely loud. The duty manager even told the guest that they were asking the staff member who broke into her room to compensate her with a spa voucher. This is outrageous. 3. The entire hotel management is ineffective and weak, with nothing to offer except for the decor.

This hotel is like a rotten tomato in a fancy lunch box. I feel so bad for the owner's expensive interior renovations, but the disastrous service from the housekeepers makes me seriously suspect they're temporary employees. Aside from being a popular spot for influencers to check in and take photos, I completely don't recommend this hotel for anything else. There are plenty of established resort hotels in Sanya for the same price. Instead of spending a fortune on attracting influencers to check in and profit from it, I suggest the hotel hire more staff and provide them with thorough training. Room decoration pollution: The room smells strongly, and the public areas are even worse. In this enclosed environment, no one usually opens the door for fresh air, so I have to breathe it in. While the hotel has an air purifier, you have to ask for one before you can get one. For the sake of my child's health, I absolutely do not recommend staying here with children. My only comfort now is that a two-night stay shouldn't be a problem. Poor internal signage: Simply put, once you enter the hotel, you're in a state of flux. There are no clear, accurate road signs, and you have to rely on asking for directions. Either you walk for ages without finding any staff, or the staff give you a bunch of instructions, leaving you completely confused. Is it really that difficult to simply have signage at every intersection? Is it really that much trouble for the staff to just show you the way? At the very least, a hotel map is in order? Service Quality: Having stayed at so many high-end hotels in Sanya, this one completely lacks any sense of service. For example, I couldn't find the children's playground and wanted to find someone to show me the way. The staff literally just walked me to the small entrance, gave me a few instructions on how to get to the outdoor area, and then disappeared. I was truly grateful for them. Is it because they shouldn't be out in the open? Then, after a long detour, I encountered two cleaning staff members, each pointing me in two different directions. Finally, another guest took me there. Housekeeping: This is ridiculous. I don't understand why a housekeeper is needed. I contacted the front desk directly to resolve the issue. Let me list them: 1. I confirmed by phone the night before check-in that we were traveling with three adults and a two-year-old child, and later reiterated this via WeChat (see Figure 1). After checking in at around 4:00 PM, there were only two sets of amenities. There was no footstool, toilet seat, or bed rail for the child. I had to call the front desk and request them one by one, which was a waste of time. Is the check-in survey really just a token inquiry by the housekeeper? I wonder if they should even ask the guest about these things? 2. The room rate included a dinner, but even after I checked in, they didn't explain how to claim it. They even tried to reserve dinner at a restaurant on which floor, but they didn't tell me. Basically, they're just trying to be honest and don't tell you unless you ask. (See Figures 2 and 3) 3. After check-in, they told me the morning wake-up call was from 7:00 to 9:00 AM, but it only lasted until 8:00 AM. I arrived at the lobby at 7:50 AM, and there was absolutely nothing there. Not even cookies, not even a coffee machine or cups, and only hot water. After I reported it to the housekeeper, they casually told me the time had been changed and then asked if I was too late for breakfast. (See Figure 4.) 4. On the day of checkout, at 12:30, they offered to extend my checkout to 2:00. I was so grateful. (See Figure 5.) Hotel Public Areas: The decor is nice, but very small. It's shared by two hotels, and the roads are winding. The hotel is surrounded by commercial residential buildings and some tall residential buildings, which greatly detract from the overall atmosphere. (See Figures 6 and 7.) The beach is public and nothing special. The overall resort feel is much worse than that of Haitang Bay. In short, this is one of the few hotels I've had the energy to complain about in recent years. There was absolutely no flexibility regarding the hotel's negotiation for date changes and the issuance of the Hainan subsidy (of course, this isn't mandatory due to hotel policy, but the handling of this trip by other InterContinental hotels was completely different). Space is limited, and the frustrations could fill a 10,000-word essay. Luckily, we had other hotels to cover our expenses, otherwise, my vacation mood would have been completely ruined. Don't pretend to be a luxury hotel. Apart from the hardware and pricing, everything else is far from good!

For a luxury brand under InterContinental, I can only say that everyone should lower their expectations! First, we didn't have a trip to Lingshui. We were originally bound for Wanning from Sanya on the 24th. By the afternoon, we arrived in Lingshui, the wind and rain were so strong we didn't dare continue. We suddenly found a Kimpton, planning to stay there for two days. At the front desk, I saw a two-night package for around 600 yuan less than a single-night stay, but it stated that reservations needed to be made a day in advance. I asked the staff if this could be accommodated due to weather conditions, but the answer was a resounding no! Absolutely no! They didn't even mention whether they would ask reservations or higher-ups for special circumstances. Well, I understand that rules are meant to be followed. I decided to book a single-night stay. I noticed the price difference between a standard ocean view room and a full ocean view room was over 100 yuan, and then I asked if I could get an upgrade. The answer was, again, a resounding no! They said they were sold out. I didn't say anything and booked a full ocean view room, telling him I had one. He seemed a little embarrassed and said it wasn't cleaned properly. I said it was okay and I could wait. It was cleaned in half an hour, haha! Normally, I would have changed hotels long ago, but it was raging outside... After checking in, the room was wonderful, with the old-style, old-style look I love. I managed to dispel the front desk's annoyance, then called for a pillow. Over an hour passed, and no one arrived. I called again, and they finally arrived. It's unheard of for a luxury hotel like this to not answer the phone during my stay. Perhaps the service wasn't up to par during the typhoon, or perhaps it's just a new hotel still adjusting to the new environment. I don't know the specifics, but I'm just sharing my honest experience. But I'll definitely return to this hotel because the good parts are truly great! Every waiter in the restaurant was wonderful. On the first day, all the guests were dining at the hotel, and the service was enthusiastic and well-organized. There was even a power outage, and the manager visited each table to explain. This is the kind of service you expect from a luxury hotel! The most amazing thing was the excellent food. The dinner buffet wasn't very varied, but the ingredients were fresh and there wasn't any shoddy food. And it was only over 300 per person. Then there was breakfast, which lasted until midnight and had an à la carte menu. I tried it both days, and it was absolutely delicious and exquisite! I hope the hotel will strengthen its management and improve its service so that you can have a different experience next time.

The Kimpton Lingshui Park is beautiful, and the parker service is also very good. Go down to the first floor and walk out to the park's swimming pool. It is also close to the beach. I like this hotel very much! Lingshui No. 1! I will come again next time!

I was very satisfied with the Kimpton trip experience. The parker was very friendly and introduced the hotel's information and business hours. The check-in points in the park were very beautiful and there were also a lot of activities for children. Next time I come to Clearwater Bay, I will come back here.

The hotel is newly opened and the environment is really great. The public area is very well designed and beautiful. I like the parker service and I would like to come back next time.