Citadines Hotels in Lille

It is a one-bedroom apartment (STUDIO), the couple have two children (six years old, three years old), the front desk refuses to check in, saying that the hotel regulations do not allow children to stay. I told each other: Before you make a reservation, carefully read your hotel policy, clearly saying that the children are welcome to stay, what is going on. The other party is very impatient. ”With a child, safety is a problem, in case of a fire.” After that, it is necessary to ask the manager and let us wait. Twenty minutes later, a person who claimed to be the person in charge came out and said that he can now stay. The attitude is very good, but there is no explanation or apology. The above is an objective description of the facts, for those who take the child to travel. Let's talk about the hotel again, the location is good, next to the train station and the large shopping mall, about ten minutes walk from the Charles de Gaulle Square, it is very convenient to eat around. However, the traffic around the people is very large, the personnel are very mixed, and it is necessary to pay special attention to safety. There are advantages and disadvantages for taking children to travel. Hotel health is not up to standard, cleaning is not clean, it is hard to imagine European standards. Hotel hardware facilities are also general. To the hotel ***agement who might have the chance to browse this comment, please double check your hotel policies on children before making it public. Simply saying we refuse you to check in because you have two kids with you seems very rude and inhu***e. Your staff cited the reason of SECURITY to refuse the check-in of children is very ridiculous, however, this is not the point. The point is that you should publicize it in advance, instead of annoucing ”all children are welcome”but when children come, you start to say ” no, you are not welcome”.