Marriott Hotels in Leicester

I stayed at the Marriott for business and was there for 3 nights. It was the first time I’d stayed there and on arrival the reception was pretty basic with very little information shared about the hotel. It set the tone for my stay: The room was ok but tired. There was no soap in the bathroom and there were hairs on the floor. That said it was vey quiet and the bed was very comfortable My keycard wasn’t enabled for the executive lounge which was part of the package with the room I had paid for. This was an oversight on the unwelcoming arrival. I’d asked for the room to be cleaned each day. This happened the first two days and on the third it didn’t. I had no clean glasses or water in the room which then led me to get passed to and fro from reception to the bar until someone was prepared to give me a clean glass and a bottle of water. The restaurant was busy and they were understaffed. My food arrived before my drink and when it did arrive the glass had a large crack all the way round. It would have been nice to not have to wait 20 mins for a drink too. The wifi in the hotel, including the executive lounge, was very poor and the phone reception was so bad I had to sit in my car to make calls. Not acceptable for a hotel offering business services. I spoke with the duty manger the morning I left to provide feedback as I didn’t want to just leave without saying anything (I’d tried to speak to reception about a couple of the issues while I was there but was given no help). The lady I met was nice and did apologise and she took my email and said she would speak to the manager and come back to me. 3 full days later and not a word which doesn’t give me confidence for their customer service and things improving for future stays. On a positive note the bar and restaurant staff (except the lady on the restaurant reception) were very polite and helpful despite being run off their feet. A big shout out for Lenka too in the Executive lounge. She was the best ambassador for the hotel by far. I am in Leicester once a month now with a new job and despite the Marriott being the closest hotel, I won’t be staying there next time after my experience and their seeming lack of interest in my experience as a customer.