The Reef Island Resort Mactan, Cebu

The Reef Island Resort Mactan, Cebu Reviews

The Reef Island Resort Mactan, Cebu

72X8+G89, Dapdap, Lapu-Lapu City, Cebu, 6015, PhilippinesSee Hotel Details
The Reef Island Resort Mactan, Cebu
The Reef Island Resort Mactan, CebuThe Reef Island Resort Mactan, CebuThe Reef Island Resort Mactan, Cebu
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1 night

Guest Reviews

9.1/10
Great
276 review
Verified reviews
Location8.7
Amenities9.0
Service9.3
Cleanliness9.5
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All reviews(276)
Positive reviews(264)
Reviews with photos/video(136)
Delicious breakfast(61)
Great swimming pool(60)
Nice sea view(57)
Perfect for business trips(29)
Has an infinity pool(13)
Delicious buffet(7)
Loved the massages(6)
Clean pool(4)
Negative reviews(12)
Guest User
Premier Room
Stayed in Jun 2025
Couple
5 review
9.5/10
Amazing
Posted on Jul 26, 2025
Really awesome and accommodating service. The resort is one of the best I've experienced in this part of asia, in terms of the food, room quality, all the hardware and service as well. Aloher was super friendly and very helpful, the front office staff were all kind and warm too. Breakfast was excellent, but might need greater variety in the fruit section. Location was slightly off the beaten track but the private beach as a result was perfect.
6/8
Response from Property: Dear Valued Guest,Thank you for your feedback. I am pleased that you enjoyed the food, room, and warm service from our team. We appreciate your note on the fruit selection and will take it into account. We look forward to welcoming you again!Sincerely,Gerra L.Resort Manager
Guest User
Deluxe Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 5, 2025
Beautiful resort located right on the beach. The staff is friendly, the rooms have a nice view. The reef has some live corals and plenty of fish.
Response from Property: Dear Valued Guest, Thank you for your feedback! I am glad to hear that our team made your stay pleasant. Hope to see you again soon!Sincerely,Gerra L.Resort Manager
JONGYEONG
Deluxe Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 6, 2025
Breakfast, lobby service, and cleaning service are all friendly and nice.
6/8
Response from Property: Dear Jongyeong,Thank you for your review. I’am pleased to hear that you enjoyed our breakfast, lobby, and cleaning services. We look forward to welcoming you back soon!Sincerely,Gerra L.Resort Manager
Bani Garcia Alley
Deluxe Room
Stayed in Feb 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Mar 24, 2025
I was truly impressed by the warmth and friendliness of the entire staff—from the concierge and reception team to the kitchen' staff, housekeeping, public area staff, and security. What made my stay even more special was how they accommodated my request for a high-floor room with a stunning partial ocean view. The room was impeccably clean, and I appreciated the thoughtful details, from the plush pillows that ensured a great night's sleep to the automatic AC adjustment when the sliding door was opened. Breakfast was another highlight, and I must give special praise to the pastry chef—the croissants were exceptional, even better than those from some renowned pastry shops. Extra credit to the chef for such a delightful treat! Overall, my experience at The Reef was truly memorable, and I’ll cherish the wonderful moments it provided.
Response from Property: Dear Bani,Thank you so much for sharing your experience! I am thrilled to hear that our team’s warmth and friendliness made your stay special. It’s great to know you enjoyed the room, breakfast, and the croissants. We truly appreciate your kind words and we look forward to welcoming you back for more!Sincerely,Gerra L.Resort Manager
Deluxe Room
Stayed in Mar 2025
Couple
1 review
9.0/10
Great
Posted on Apr 30, 2025
👍👍👍 Clean, kind staffs, beautiful view, funny arcade everything waa good
Response from Property: Dear Valued Guest, Thank you for your feedback! I am thrilled to hear that you enjoyed the facilities, views, and The Arcade. Hope to see you again soon!Sincerely,Gerra L.Resort Manager
Lock Chi Hung
Deluxe Room
Stayed in Feb 2025
Couple
36 review
10/10
Outstanding
Posted on Mar 30, 2025
Lovely resort. The swimming pool are perfect. Staff are very nice including Louise etc.
Response from Property: Dear Lock,Thank you for your feedback! I’m thrilled to hear you enjoyed our pool and the service from our team, including Louise. We truly appreciate your kind words and hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
Guest User
Deluxe Room
Stayed in Jan 2025
Family
1 review
9.0/10
Great
Posted on Feb 23, 2025
The service was superb. The staff was accomodating and friendly. The breakfast was great. I will surely book again.
Response from Property: Dear Valued Guest,Thank you for your review! I am happy to hear that you enjoyed the superb service from our team, and the breakfast. We look forward to welcoming you back soon!Sincerely,Gerra L.Resort Manager
Tripomad
Deluxe Room
Stayed in Jan 2025
Couple
2 review
9.0/10
Great
Posted on Feb 23, 2025
We stayed at The Reef to celebrate my girlfriend’s birthday. The view was breathtaking, and our room was clear, spacious, and comfortable. The gym was well-equipped, and the pool was clean. The breakfast was a highlight, especially the fresh and delicious bakery items. However, the restaurant’s other meals were disappointing, lacking in flavor. Additionally, they ran out of candles for the birthday cake, which was an odd and unfortunate oversight. Overall, The Reef offers beautiful views, great amenities, and a lovely breakfast, but improving the dining experience and attention to small details would make it even better
Response from Property: Dear Tripomad,Thank you for your feedback and for choosing The Reef to celebrate your girlfriend’s birthday! I am delighted you enjoyed the beautiful view, spacious room, and the gym and pool facilities. I’m sorry to hear about the dining experience and the oversight with the birthday cake candles. We truly appreciate your comments and will work on improving these areas. We hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
SY Suk
Deluxe Room
Stayed in Mar 2025
Family
19 review
8.5/10
Very Good
Posted on Apr 3, 2025
Everything was great, and I really enjoyed the breakfast buffet.
Response from Property: Dear SY Suk, Thank you for your review! I am delighted to hear that you had a great stay and enjoyed the breakfast buffet. We hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
Sibongile
Deluxe Room
Stayed in Jan 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Feb 6, 2025
It is an amazing hotel with amazing service staff; everything at this place is AMAZING! It's not crowded, the best place to relax, and it has a clear blue private beach. The lady at the spa named Sherry, she's a fantastic masseuse! I'm definitely going to come back. It's also child-friendly. They have a kiddies' pool, playroom, and arcade games room.
Danilda
Deluxe Room
Stayed in Dec 2024
Solo traveler
7 review
10/10
Outstanding
Posted on Feb 15, 2025
This hotel is amazing and has the perfect staff, area, room, beach. Every my request was answered and resolved. I hope I could return this hotel because I enjoyed my trip especially staff. Breakfast was great. Also hotel has its own beach area when you can swim and snorkeling, but I recommend to use special shoes because there a lot of reefs.  I was after long trip and I could relax there. 
CLR25
Deluxe Premium
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 20, 2025
Amazing amenities
Response from Property: Dear Valued Guest,Thank you for your review. I am happy to hear that you enjoyed the amenities. We hope to welcome you back soon.Sincerely,Gerra L.Resort Manager
jeongwon
Deluxe Room
Stayed in Dec 2024
Couple
3 review
10/10
Outstanding
Posted on Jan 29, 2025
really good and nice view also they really friendly
6/13
Meg Ariel Obenieta Cayacap
Deluxe Room
Stayed in Dec 2024
Business traveler
2 review
10/10
Outstanding
Posted on Feb 22, 2025
The place was fantastic, good for business travellers and family outing.
Response from Property: Dear Meg,Thank you for your review! I am glad to hear you found The Reef fantastic for both business and family trips. We look forward to welcoming you again soon!Sincerely,Gerra L.Resort Manager
Lavendar_girl
Premier Room
Stayed in Oct 2024
Couple
69 review
6.5/10
Posted on Nov 18, 2024
Not a pleasant experience. The staff were unhelpful and lacked friendliness. Only 2 bottles of water were provided daily, which is insufficient—most hotels provide at least 4. The location was inconvenient for getting essentials The air conditioner was noisy, making it hard to sleep, and the hot tub water was disappointingly cold. Would not recommend.
6/8
Response from Property: Dear min_tym, Thank you for your feedback. We are sorry to hear that our staff did not meet your expectations, and that the air conditioner and hot tub were not up to standard. We appreciate your comments and we will take these into consideration for improvements. Your experience is important to us, and we hope to have the opportunity to address these concerns and provide a better experience in the future.Sincerely,Gerra L.Resort Manager