Hotels near Custom House, Boston

We had a brief one-night stay and found the hotel to be exceptionally clean and well-located. However, the overnight experience was quite noisy; sound travels easily between rooms, and we were frequently disturbed by slamming doors and loud conversations in the hallway. While I know the hotel can't control guest behavior, better soundproofing or soft-close doors would make a huge difference. On a high note, don't miss the coffee shop downstairs—it’s easily the best brew in the area!

Excellent location, in the historic center. The room was quite comfortable, even though it was in the basement. It had everything you needed, and I didn't feel tired. The only downside is that it's in the basement, and the metro is nearby, so you can sometimes hear trains. But this happens very rarely and isn't a big deal. The staff is helpful with everything you need.

Spacious room for three, great value for money! We discovered this hotel through TikTok reviews and were not disappointed. The art deco interiors are stunning, and the lobby is beautiful. The staff were incredibly welcoming and helpful. The hotel is very quiet both day and night—perhaps due to its residential location. A fantastic stay overall. Highly recommended and would definitely return! ห้องกว้างสำหรับสามคน ราคาดีมาก! เห็นรีวิวจาก TikTok แล้วไม่ผิดหวังเลย สะอาดมากๆ การตกแต่งสไตล์อาร์ตเดโคสวย ล็อบบี้ดูดี ถ่ายรูปได้ พนักงานต้อนรับอบอุ่นและช่วยเหลือดี โรงแรมเงียบสงบทั้งกลางวันและกลางคืน อาจเพราะอยู่ในย่านที่พักอาศัย โดยรวมดีเยี่ยม แนะนำค่ะสำหรับใครมาเที่ยวบอสตัน

Hotel location is great, parking is easy, rooms are big enough and clean. The only problem we had is during the check-in, we were rejected to check-in although the room is fully paid, the reception reason is because we don't inform them that we are going to be late, we were late due to flight delay, and already exhausted from the delay, hoping to be able to check-in, yet the reception adamant that we didn't tell them ahead, in which our colleague which arrived earlier, actually already inform them (different person from the one handling our check-in). After Trip.com customer Service, Mr. Loui help us by contacting the hotel, we are allowed to check-in. VERY SATISFIED with TRIP.COM customer service team. 

I had a wonderful stay at DoubleTree by Hilton Boston Bayside. The staff were very welcoming and helpful, and the warm cookie at check-in made me feel at home right away. The room was clean, comfortable, and quiet, perfect for relaxing after a day in the city. The location is also very convenient with easy access to public transportation. Overall, I really enjoyed my stay and would definitely come back again!

Highly recommend this hotel! The front desk staff, especially the Black gentleman, was incredibly friendly and always greeted me warmly whenever I left. The hotel rooms are much larger than what you'd typically find in New York. I'm not sure if every floor has one, but having a water dispenser was a great bonus. There's also a coffee machine in the lobby on the first floor that guests can use freely. Plus, the hotel's location is super convenient!

Location was perfect, quincy food market next door. Plenty of good restaurants around. Walking distance to little Italy and state house to follow freedom trail. In terms of the Hotel, gym is small, only few machines in so you need to time it well to use it if you don't want go share it with others. Room was big, dated. Our room smelt, we could not establish why. Also we could not open our balcony door to get fresh air. We spoke to the reception and they offered to sent someone but nobody showed up. We pulled up with the smell by using AC. However without fresh air we struggled to sleep as was either got to hot or to cold. Bed was big and comfortable. Room was cleaned every day, bed was done, fresh towels and toiletries change every day. Fridge in our room was broken so we could not use it to store cold water. Staff overall was very nice. They have suitcase storage which made things easy. We had our flight in the evening and full day go still enjoy Boston. Check out is at 12 which leaves you with plenty of time in the morning if you wish go have slow morning.

free shuttle to airport is great 1min walk to train and silverline station which saves the need to pay extra to stay in downtown though might take additional 20min to go in town but also can just take the train to Salem which is convenient right across from a fbi building so assume it is top safety level though it gets a bit eerie at night as no one walking outside. room is big just can hear the train honking every time it approaches which is a bit noisy also a bit more walk further there is a supermarket and burger king which is great

The room was tiny; the bed was a mere 1.5 meters wide, which is quite rare in the US. Breakfast was decent. The instant oatmeal was easy to prepare, and there were eggs and whole-wheat bread. Freshly made cookies were available at 6 PM. The hotel reception staff were mostly Black, and their efficiency was low, so be careful when paying by card to avoid overcharging or accidental charges. There's a large Target and several restaurants nearby, about a 5-minute walk away. One of them is Olive Garden Italian restaurant; the prices are reasonable, the portions are generous, and the pasta is delicious.

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience