Hotels near El Canuelo, San Juan

Thank you for the excellent stay. we didn't manage to find the jacuzzi but we didn't try too hard, either. The pool was very nice, the pina colada was delicious, and the rooms were very comfortable. The infinity pool is on the cliff overlooking the ocean, it's small but beautiful, and it opens until midnight. Beach isn't close by and at the closest one tide is pretty high so we just stayed at the pool area.

The location itself was not bad, but for paying this much for a hotel of this caliber, having to pay for parking that is not dedicated to the hotel itself was a little bit of a nuisance. The staff at the front were friendly. They helped us get check in to our room on the seventh floor, and they had a great attitude and service skills. The room itself was fairly clean. The only reason I took one point off out of five is due to the fact that there was some bunched up hair behind the towel in the shower. Other than that, the room was nice and quite comfortable. Our stay overnight was uneventful, with no noise or interruptions. Everything was conveniently located on our floor and we were situated far from the elevator as requested. My biggest complaints are the staff at the bar/breakfast lounge and the amenities provided. There were a little to no amenities. All we were given was an $18 voucher for food or drinks and a $9 voucher for drinks only, both redeemable at the bar/breakfast lounge. This was a little bit annoying as there was not even a continental breakfast as found at cheaper hotels than this one. In addition, the food voucher barely covered the price of any of the selections, and the drink voucher was only usable for one drink, even if we tried to get two drinks within the $9 value. If we did try to get two drinks of $4.50, they would say that the voucher was only good for one drink up to $9 (which is not specified on the details of the voucher). To make things worse. The vouchers were treated more as coupons, so we still had to pay taxes on the price of the whole meal and drinks for the two vouchers that already did not provide enough for a small breakfast for two. Overall, the amenities provided were the bare minimum for a hotel of this price: Gym Pool Basic room service Blow dryer Clothes steamer Limited cable TV Ice machine Wi-Fi Guest laundry Bar The penny-pinching of this hotel was next level. From the lackluster vouchers to the nonexistent complementary breakfast, I was shocked at how little they provided at such a high price. If I had known this was going to be the case, I would have rather paid the extra money to stay at the Sheraton hotel right across the street.  Overall, our stay overnight was still pleasant and comfortable. But we were unimpressed with the services and amenities provided for the price we paid. I would only recommend this place if you were looking for a “fancy/high class” place to stay overnight and are not interested in paying extra for other amenities. Even still, if you’re looking for a cheap place to stay that is comfortable, I’m sure you could find something significantly cheaper than this that still manages to provide the same amenities, if not more. 

This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.

First of all an authorization for $5000.00+ was placed on mycredit card. LaConcha admitted their error and removed it. Secondly the shower was extremely difficult to operate. Maintainance demonstrated it, but it was totally unacceptable. Our security safe froze on us at a very inconvient and was repaired. We would not stay there in the future

Check in process requires a pin code to enter the room. However my pin code did not work so front desk attendant needed to come up with me to change the pin from his phone. After that it worked. There are no elevators in this hotel, I was on the second floor and the attendant offered to help me bring up my suitcase. The room itself is very small. Barely enough space for the bed. There is a door that opens up to the room next door. It is very thin since I could easily hear the person next door moving her bags and coughing. Two pairs of earplugs and two eye masks were provided in the room. Air conditioner worked. Unlike the listing, there was no window in this room. The towels were very dirty. One of them had dozens of dark spots on them, the other had red marks. Also, the last guest left a bottle of shampoo behind the shower curtain which was not removed. This means that cleaning is not very thorough since it would easily been seen if the shower curtain was moved. Fixtures and furniture in the room are quite basic. In the shower it looks like they did not even install a shower enclosure so the water simply sprays on the painted wall. Overall I would not stay here again but depending on the price you might be willing to live with the cleanliness and noise issues.

Good resort , on the beach. Convenient to snorkel from the hotel beach. The resort breakfast restaurant was under going renovations so they set the breakfast up in a makeshift meeting room. There is a Starbucks located within the building so regretted buying overpriced breakfast package. Parking is in the garage across the building, a little inconvenient. Valet parking is available though.

Great location. A number of restaurants around. The beach is across the street, valet parking $30 per day. Full breakfast with a variety of scrambled eggs and beacons. Free coffee and complementary biscuits throughout the day at the lobby as well as refreshing ice cold lemon (fruit) water. I really recommend it for a beach vacation. There is a Walgreens around the corner for a cheaper than in bar liquors

The location was great, it was clean, and the view was great, so it was perfect!! The front desk was also friendly, and they gave me a list of good restaurants as soon as I arrived, so I used that as a reference during my stay.

The hotel room is relatively small, but it is relatively economical compared to other hotels. It is more suitable for people who are on a business trip for 1-2 days. There is no breakfast provided. You can buy something to eat in the supermarket. There are also restaurants nearby. The boss is a Chinese and very polite.

Being a Travel Agent, going on my own trip's. Feels good to go to a hotel and be treated great! The view was amazing! Will be staying again❤️❤️🤗🤗