Read genuine traveler ratings & reviews to find your perfect stay.
Posted onFeb 27, 2026|Deluxe Double Room
Travel BearI recently stayed at the Colombo Court Hotel, and while it offers good value and excellent rooms, the hospitality felt a bit rigid for a tourist.
First, the bright spots: The room itself was fantastic. It was large, impeccably clean, and featured great-quality sheets with plenty of excellent pillows. The bathroom was stocked with plush towels and quality toiletries. Since I arrived fighting a cold, the great selection of coffee and teas in the room was an absolute lifesaver.
However, the customer service left a lot to be desired. I arrived at noon after an all-night flight. Even though it's the low season and the hotel felt completely empty, the front desk rigidly enforced the 2:00 PM check-in time. They didn't even offer an early check-in for a fee. Instead, I was told I could wait out in the heat by the pool for two hours.
There was also a strange billing issue at check-in. The front desk asked me for a $43 payment, even though I had already prepaid in full. I had to firmly show them my paperwork showing the booking platform's virtual credit card payment before they backed off. They didn't bring it up again, but it felt a bit like a shakedown attempt.
Finally, my booking confirmation explicitly stated checkout was between 11:00 AM and 12:00 PM. Yet, at 11:30 AM, staff knocked on my door telling me checkout was actually at 11:00 AM. Even after showing the front desk my confirmation, they insisted their rule was 11:00 AM.
The staff was always friendly and polite, but it felt like they were serving their rulebook rather than their guests. The property is very clean but has much more of a business-traveler vibe than a welcoming tourist destination. I have another reservation here for my return leg, but I’ll be canceling it to stay somewhere else.
Show more
Price per night from:PHP 3,559
Posted onJan 2, 2026|Towers Room, Guest Room, 1 Queen Or 2 Twin, Waterfront
Ian LagacLocation is great, just beside One Galle Face Mall. Plenty of restaurants and cafes around. Beautiful sunset views (from the bar, pool, restaurant, lobby) and Galle Face opposite the road. Rooms are gorgeous and spacious.
Checked in Dec 30-Jan 2 peak season. Hotel was fully booked. Waited in the lobby for my room to be ready upon check-in. Front desk said they will find me to let me know. Waited for more than an hour before I asked them again and told me that my room has been ready.
Ordered some room service which took more than an hour to be delivered. Granted they told me that it may take about 50 minutes because it was peak hours. Upon delivery they told me it was comped because of the long wait.
Pool, restaurant, and bar staff are all great. Very personable and accommodating.
Loved the sky pool on the 31st floor. No bar but not as crowded as the main pool.
Breakfast was great. A lot of choices. Asian selection is great. Pastries not so much, some didn’t seem fresh. Heard from some staff that it gets super busy from around 9 but didn’t experience any long wait. Plenty of tables to accommodate people.
Overall a great experience and will definitely stay here again if I’m in Colombo.
Show more
Price per night from:PHP 8,141
Posted onMay 5, 2026
Eleven(Kevin Han)
I stayed in the Premium City View King Room this time, and as soon as I entered, I was amazed by the spacious, bright room and exquisite decor! The room's cleanliness was impeccable, the bedding was soft and comfortable, and the city skyline at night outside the window was absolutely stunning – perfect for photos!
The hotel environment is elegant and tranquil, with modern and comprehensive facilities. From high-speed Wi-Fi to the smart control panel, every detail reflects high-end quality. The service was exceptional – the front desk staff were welcoming and efficient, room service was prompt, and the concierge even thoughtfully recommended nearby restaurants and attractions. Even on a business trip, I felt the warmth of home.
Whether for a business trip or a leisurely getaway, this place perfectly meets all needs. The value for money is outstanding, and I will definitely choose to stay here again next time!
📸 Attaching a few real photos, unedited, for your reference~
Show more
Price per night from:PHP 10,362
Posted onJul 23, 2026|Superior King Room
Guest User
We had a wonderful stay at Cinnamon Lakeside. The hospitality was outstanding from the moment we arrived, with the staff being warm, professional, and always ready to help. They made us feel genuinely welcome throughout our stay.
The hotel is well-maintained, the atmosphere is relaxing, and the service exceeded our expectations. Thank you to the entire team for making our visit enjoyable. We would be happy to stay here again and highly recommend Cinnamon Lakeside to anyone looking for excellent hospitality.
Show more
Price per night from:PHP 4,823
Posted onJun 2, 2025|Three Bedroom Suite
Guest UserFamily: 3 adults and 2 children
The apartment 801:
+ The apartment is large and spacious;
+ The rooms and bed linen are clean;
+ The bathroom is clean;
+ The room was cleaned well, towels were changed every day (I left a tip);
+ Hair dryer, air conditioner, iron work well;
+ There are dishes, appliances, and a washing machine in the kitchen;
- There is no frying pan and no pots. It is impossible to cook on the stove, there is no microwave.
- The furniture in the living room has an unpleasant smell and is dirty;
- The iron board is dirty;
- The curtains need to be changed;
Reception:
+ They are polite;
+ Check-in was quickly;
Restaurant (breakfast and dinner):
+ The quality of the products is high;
+ Variety of dishes;
+ The chefs are great;
- There are a lot of guests on Saturday and Sunday due to the holidays, the priority for hotel guests is falling;
Guards and butlers:
+ They seemed competent and friendly to me;
+ The rest of the staff are friendly and polite;
Swimming pool:
+ Good view;
+ The kids liked it;
Show more
Price per night from:PHP 5,706
Posted onMay 26, 2026|Superior Sea View Room
KevinCraving a city escape where you’re pampered from check-in to the last sunset cocktail? NH Collection Colombo stands out in Sri Lanka’s buzzing capital, blending urban convenience, plush comfort, and picture-perfect sea views. 🌊 Whether you’re here for business or to soak up Colombo’s historic streets, this hotel is your launchpad for adventure and relaxation.
From the moment you arrive at 24 Srimath Anagarika Dharmapala Mawatha, the friendly staff greets you with warm Sri Lankan hospitality, always quick to assist and happy to share local tips. The large, airy rooms are a guest favorite, especially those with panoramic sea views—wake up to sunlight dancing on the Indian Ocean and enjoy a serene start in a comfy, neat space. Make time for the rooftop Infinity Pool & Bar, an insta-worthy spot for sunset sips or just lazing with a view. The hotel’s location means you’re steps from the coastline, handy markets, and Colombo’s vibrant city life.
Breakfast is a true highlight: feast on everything from Sri Lankan hoppers to European classics. It’s the kind of breakfast spread that fuels exploration all day long. For the best experience, secure a sea-facing room and double-check your breakfast package upon booking to avoid confusion later. And don’t miss the nearby Galle Face Green at sunset, just a short stroll away—perfect for local snacks and people-watching.
Booking tip: Reserve early on trip.com, especially for high-floor, ocean-view rooms. If you want maximum relaxation, take advantage of the rooftop pool in the quieter morning hours.
Show more
Price per night from:PHP 3,745
Posted onJul 22, 2026|King Room
Guest User
According to my booking, I was supposed to receive a king-size bed, but upon check-in, I was given two very small, separate beds instead. The hotel authorities failed to keep the commitment made at the time of booking.
Staying and sleeping in these small beds was extremely difficult and uncomfortable for us. This kind of poor service and irresponsibility is completely unacceptable from a reputable hotel. In terms of customer service and maintaining commitments, this has been a thoroughly disappointing experience. I have no intention of ever staying at this hotel again in the future.
Show more
Price per night from:PHP 3,392
Posted onFeb 25, 2026
Rock.Rick.Rock
We booked for two nights. For me the room size is good there’s only one problem the air condition didn’t function so well. We call the reception to check why it’s not cooling and they responded so quickly. It’s clean and properly maintained. For breakfast, it’s good not so many choices but acceptable.
Show more
Price per night from:PHP 2,119
Posted onMay 30, 2026
Guest User
I had a wonderful stay at the Mount Lavinia Hotel. From the moment I arrived, everything exceeded my expectations. The service staff were exceptionally friendly, professional, and always ready to help with a smile.
The hotel environment was beautiful, clean, and very relaxing. I especially loved the garden area, the swimming pool, and the stunning beach views. Waking up to the ocean view from my room was an amazing experience. Even the washroom was well-maintained and offered a great view, which made the stay feel even more special.
What impressed me the most was the genuine hospitality of the staff. They made me feel welcome throughout my stay and paid attention to every detail to ensure my comfort.
Overall, I would rate my experience 10/10. Everything—from the location and facilities to the service and atmosphere—was simply perfect. I highly recommend this hotel to anyone looking for a relaxing and memorable stay in Sri Lanka.
Show more
Price per night from:PHP 3,383
Posted onMar 10, 2025
Rajaratnam Chitrangan
Amazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done
Show more
Price per night from:PHP 1,896