"I booked this hotel to go to Disneyland. There are a few fast-food restaurants nearby, so grabbing a quick bite isn't an issue, though it's not gourmet. The transportation is very convenient; you can just take a few extra stops if you want better food. The room is quite spacious, more than enough room for a 26-inch suitcase, and there's a desk and chair made from a converted windowsill. The amenities are very complete, and the hairdryer is a Dyson. The hotel also provides various bath salts, which were lovely for a relaxing soak after a long day of exploring."
"Housekeeping service is provided every three days, but fresh towels are delivered daily. The room isn't huge, but it's just right. It comes with a fridge, TV, and the AC works great."
"A fantastic, modern hotel with much more space than your typical Tokyo accommodation. The rooms are clean, well-designed, and have a fresh, contemporary feel. The bathroom facilities were excellent, and the beds were very comfortable. It’s located just a short walk from the Shiomi station, making it a quiet but convenient base for exploring the city. Highly recommend for those who value comfort and room size."
"The hotel boasts an excellent location, just a few minutes' walk from the Rinkai Line and Yurikamome Line. You can even see Tokyo Big Sight right from your window. While the room was a bit on the smaller side, there was still enough space."
"We had an excellent stay at the Tokyo Bay Shiomi Prince Hotel. Arriving by train, we entered through the side entrance and were immediately impressed by the spacious, welcoming lobby. The check-in process was seamless, and the complimentary skincare set was a very thoughtful touch. The spa facilities were clean and felt very secure thanks to the card-key access. Our room was large, spotless, and well-equipped with all the essentials. We also appreciated the lobby refreshments (coffee, tea, and water) while waiting for our airport bus. All the staff are very helpful especially the conceige counter. I highly recommend this hotel for anyone visiting Tokyo."
"This is my second stay here. The price is reasonable, and while breakfast is a bit pricey, it's definitely worth it with many delicious and unique local dishes. They have a parking lot, and guests only pay 2500 JPY for 24 hours, which is very fair for Tokyo. The hot spring is also half price for guests, 2200 JPY for adults and 1300 JPY for children. There's a large shopping mall directly connected to the hotel on the sixth floor, offering plenty of great food options like yakiniku and sushi. It's less than a 5-minute walk from Ariake Tennis no Mori Station, and there's a convenience store right opposite the hotel, which is super convenient. Odaiba's core area is just a 1.3 km walk away, making it easy to shop and explore. If you're tired, a ride back won't break the bank."
"Compared to other Mitsui Garden hotels, this one certainly provides more premium toiletries. However, it is expensive!
Like other Mitsui Garden hotels, from 2026…. In the name of environmental sustainability, (1) they provide plastic/reusable slippers which don’t seem hygienic to me and I hated them, (2) bedsheets are changed only after 3 nights. Room cleaning was not very thorough, there was dust at the corners. I can’t find the exact photo now but I had deliberately left a small slip of packaging on the floor to monitor if it would be cleared away but it wasn’t! Their housekeeping team could definitely do better!
Unlike other Mitsui Garden hotels I have used, it was not so easy to locate welcome drinks (I did not end up having any). The reception/front desk was also baffling because it tends to be empty or just manned by 1 staff until they notice more patrons around then more staff would appear from their backroom. I appreciate how suitcases I had forwarded to the hotel ahead of my arrival was in my room waiting for me. They also took note of my request for more pillows. Thank you.
Other considerations - entire hotel is dimly lit. There are 2 sets of elevators. One to the lobby, and a separate on to go to the rooms. I timed the journey, it takes almost 1 full minute to get from lobby to B1. Even when I requested for a room near the elevators, I was given a room nested very deeply/far away and required a lot of walking. The carpet made it challenging to move suitcases.
Location-wise, It’s not the most convenient if want to visit Shibuya/Harajuku but ok for Tsukiji and Ginza. Not so many eateries around and while there are convenient stores, there’s currently no full-fledged supermarkets around. Considering how expensive this place is… its limitations / inconveniences, I would reconsider staying there."
"I paid for my stay directly at the hotel reception. However, the Trip.com website also charged me a deposit for this booking.
At the hotel reception, I was told that this deposit would be refunded to me after I checked out. Unfortunately, I still have not received my refund.
As a result, it currently looks like I paid twice for the same room, which is very disappointing and unfair. I would also like clarification on another point.
For some reason, I was told not to contact the hotel directly regarding this issue. I do not understand why I am not allowed to communicate with the hotel about my own reservation and payment situation.
This makes the situation even more confusing for me. I am simply trying to understand where my money is and why the refund has not been processed yet.
Why am I being asked not to contact the hotel directly? Is there something I am not being told, or something I may have misunderstood?
I just want transparency and a clear explanation of what is happening with my payment and when exactly I will receive my refund.
I would really like to resolve this situation and receive my money back. I was planning to leave a positive review, but unfortunately I cannot do that until the refund I was promised is completed."
"Extremely close to the subway station, and the surrounding area is super convenient. I was a bit worried about transportation when I booked here, but it turns out everything is covered. There are convenience stores, 24-hour supermarkets, and even a greengrocer. To get to the airport, you can take one subway stop to Kasai Station, and across the street, there's an airport shuttle for 1800 yen per person. Getting to the city center is just a transfer on the Tozai Line. Most importantly, the room is super spacious and comfortable, though the mattress is a bit firm. Plus, there's breakfast every day: one day it's Japanese rice balls, and the other it's Western-style toast and sausage. All in all, it's definitely worth staying here."
"As far as hotels go, it's pretty decent. For a hotel in the city center, it's quite affordable, which makes it feel like a great value. I booked a single room for this stay, but they upgraded me to a twin, so the extra space was a nice bonus. It said it was a 3-minute walk from the station, but it felt a bit further than I expected. Maybe it was just because it was cold."
Good
72 reviews
7.9/10
1 night
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9.2/10
Great
YYseraQThis hotel is super convenient, located close to both Ueno Station and Okachimachi Station, making it easy to get around. Plus, right across the street is the Okachimachi 'pedestrian street' with plenty of dining options. The Japanese-style standard amenities are great. I'd definitely recommend it to friends planning a trip to Tokyo.
GGuest UserThe twin rooms all face JR Station. We were initially given a room on the fifth floor, and it was so noisy we couldn't sleep at all. After telling the front desk, they kindly moved us to the eleventh floor, which we really appreciate. There's still a faint train noise, but it doesn't disturb our rest. Overall, the location is great and convenient for getting around.
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
JJackyMy overall experience with this stay was quite complex, feeling more like a test of service management capabilities.
On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression.
However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met.
In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms.
Overall Rating:
The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest UserThe hotel is in an excellent location, conveniently situated near Ueno station and a nearby subway station, making travel around the city very easy. One of the highlights of the stay was the thoughtful amenities. The hotel offers an onsen, complimentary soba in the evening, and jelly desserts, which added a nice touch to the overall experience. The breakfast was especially impressive-delicious and well worth the price. The room size(around14square meters) was impact but comfortable, suitable for 2 people. Additional blankets can be requested at the front desk if needed. The staff were friendly, always smiling, and very throughout the stay. Overall, I was very impressed with the hotel and had a great experience. The downside was the elevator, which can be slow and crowded during peaking times. However, if you’re staying on a lower floor, using the stairs is a convenient alternative.
GGuest Useremployees and amazing breakfast. They had many vegetables + yogurt + all kind of meats (I really liked the beef) - really worth it for 2100 yen per person. My only complaint is that breakfast ends quite early at 9:30.
It is very close to 2 metro lines (green and orange) so you can easily reach any place in Tokyo.
There is a non-stop 7/11 at the -1 floor (you can take the elevator and exit through the shop). It has a very easy to use and good exchange rate ATM.
The gym is like the typical hotel gym. Very small and with few dumbbells.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
GGuest UserThe city center is really crowded, and it's a bit uncomfortable not being able to fully open my suitcase. However, the staff on the first floor are all very professional and have excellent attitudes.
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
What is the average price of a hotel in Tokyo for this weekend?
According to the latest 12-month data from Trip.com, the average price for a 3-star hotel in Tokyo this weekend is US$225 per night. For a 4-star hotel, the average cost is US$359 per night. If you're looking for a luxury experience, 5-star hotels in Tokyo this weekend typically cost US$924 per night.
How much do hotels in Tokyo cost per night during weekdays?
Based on the latest 12-month data from Trip.com, the average price for a 3-star hotel in Tokyo during weekdays is US$195 per night. For a 4-star hotel, you can expect to pay around US$316 per night. If you're seeking a luxury stay, 5-star hotels in Tokyo generally cost US$861 per night on weekdays.
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