Hotels near Stone Spa, Kobe

First, let's talk about the positives. The environment is excellent with beautiful scenery, and the hotel facilities are comprehensive. Second, the food tastes quite good, and the half-board (dinner and breakfast) service adds a lovely touch to the experience. Third, every staff member has a wonderful service attitude. The driver uncle was especially warm and attentive, and one staff member spoke Chinese, while another provided excellent service as well. Fourth, the music in the hot spring was pleasant, and the lighting was beautiful. Finally, my only personal regret was that the private hot spring slots I booked were not ideal—one was very late, and the other very early, which led to insufficient sleep. This was probably because I didn't arrive as early as other guests, so there weren't many available times left to book.

Kobe is an excellent destination for a comfortable family trip with kids. It offers mountains, the sea, cable cars, parks, an aquarium, a Ferris wheel, night views, and shopping. We chose this hotel purely for its convenient location, especially with children. It's right above Sannomiya Station, Kobe's largest transportation hub (buses, private railways, JR trains all in one place), making getting around incredibly easy. The room wasn't huge but perfectly adequate. It's a shame we weren't assigned a high-floor room this time; we would have loved to enjoy the city's night view from up there. I hope Trip.com can pay more attention to requests from Black Diamond members. We look forward to visiting Kobe again, and if we're not staying overnight at Arima Onsen, this hotel will definitely remain our top choice for 2-3 nights.

The room was quite spacious and had two chairs, and the bathroom had no steps, which was convenient for the elderly. There's a good rotating sushi restaurant right next to the hotel. The easiest way to get to the hotel from Kansai Airport is by express bus; it's a 70-minute ride, and you can buy tickets at self-service kiosks at gate 6.

The service was excellent! I believe true old-money style is all about staying calm and unruffled, and this hotel's smart facilities and attentive staff perfectly embody that. I arrived quite late, and the hotel was very thoughtful, upgrading me to a sea-view room. I went out for a day to the hot springs and returned to extend my stay, and they continued to upgrade my room. During my stay, it rained, and I took one of the hotel's umbrellas. I accidentally picked up someone else's umbrella when I returned, but the front desk kindly kept the wrong umbrella and exchanged it for the correct one. All in all, the service was superb, and the smiling service was very much appreciated.

Not sure what has happened to Japan standard in the past couple of years but had called the hotel to confirm that linens are scent free (standard in Japan before) and was told yes. Unfortunately they are not, this new laundry detergent that is slowly spreading throughout Japan is absolutely horrible causing all sorts of allergic reactions (not only to me.) I start having rashes, compromised breathing, and inflammation issues. If it’s the same detergent used back in America, then it might be eco-friendly, but definitely not human friendly. I truly hope that Japan goes back to the way it was before the introduction of some western products filled with harmful chemicals to humans. It is not because you don’t react to it that it is not harming your body, it’s only a question of time and when it does, you won’t know why and there is no turning back. Take it from an Asian American born who was the biggest fan of American marketed products. We do have good products like ECOLAB, which is both, sustainable for the environment without compromising human health. Maybe laundry company should look into that company or simply return to Japanese products before. Good thing thing their pyjama are still scent free so I had to wrap the bed and cover with their pyjama to get through the night.

This hotel is quite close to JR Sannomiya, Hankyu Department Store, and the bus stop for Kansai Airport, though you'll need to cross a couple of traffic lights. It's a bit further from the bus stop where you arrive from Kansai Airport in Kobe and the bus stop for Arima Onsen, but overall it's acceptable, as Kobe is small and walking with luggage isn't a problem. Montbell and Patagonia are just a 2-minute walk away. It's an older hotel, but the exterior is very grand. The foreign front desk staff speak excellent English. You can store your luggage on the day of check-out and also before check-in. For under 300 [currency, e.g., Yen/CNY] without breakfast, it's fantastic value for money for a one-night stay.

This is a truly excellent hotel. It was exceptionally clean and the room was spacious. As I was traveling solo, I left the second bed completely untouched to make cleaning easier for the staff. The friendliness of the staff was also very impressive, and breakfast was superb. Many thanks to all the ANA staff for such a wonderful experience.

This hotel offers good value for money. The front desk lady was very helpful; she even allowed us to check in early when my family member wasn't feeling well. The room wasn't too small, there was enough space to open a 28-inch suitcase. The hotel's location is excellent, right across from where the airport bus drops you off, and very close to Sannomiya Station. There are many restaurants nearby. The only minor issue is that due to road construction, you have to access the hotel through an inconspicuous alleyway, which is easy to miss if you're not paying attention.

The location is great, just a 7 to 10-minute walk from Sannomiya in the city center. Breakfast at Matsuya next door to the hotel offered four good options. Most importantly, the price was very reasonable, and the room size was decent for a solo traveler. Overall, it's a good accommodation choice in Kobe. Ctrip's hotel navigation was slightly off, taking me to the back entrance, but it's actually right on the main street, and the location is excellent.

Perfect quiet onsen resort to unwind and relax. The kaiseki dinner was a highlight and buffet breakfast offered a great variety. Onsen is not too big, not crowded during our stay but probably will if it gets busy. The room was a decent size with good air conditioning and being away from the busy streets made for a peaceful stay. The only downside was the bathtub leaked whenever we showered. Free parking is available, though it’s located underneath the property so it’s best to drop off your bags first if you have a lot of luggage.