Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 2, 2026
MengsibaolixiongThe room was quite spacious, and the massage chair was a pleasant surprise – very comfortable to use. The room introduction was quite detailed, and it was my first time experiencing a traditional Japanese onsen ryokan. The tatami mats were interesting, and I slept well. The entire hotel felt like a museum; despite its age, it had a lot of character. I felt like I got a deeper understanding of Japanese culture, which I really appreciated.
The service, apart from being led to our room with traditional Japanese bows and the room introduction, was mostly self-service. However, this was my first time staying at a 'one night, two meals' ryokan, so I'm not sure if all onsens are like this. We also didn't have large luggage, just our bags, so maybe that's why we didn't notice any issues with luggage service. On a positive note, the front desk immediately knew which pair of shoes were ours when we checked out, which was good service.
On the downside, the room's air conditioning unit was so well hidden that it took ages to find, and I was cold for quite a while. The phone either didn't work or I couldn't figure out how to use it.
Also, we booked the private onsen from 8 PM to 9:30 PM. After relaxing for a bit, it was already close to 11 or 12. The public onsen closed from 12 AM to 1 AM, so we couldn't use it. We needed about 8 or 9 hours of sleep, and breakfast was scheduled for 9 AM. After breakfast, from 9:30 AM to 11 AM, the public onsen was closed. When we asked, the front desk informed us that check-out was strictly at 11 AM and we couldn't use the public onsen after checking out. So, we missed out on the public onsen, which was a real shame and couldn't be negotiated. In any five-star hotel in any country I've traveled to, it's usually possible to discuss using facilities after check-out. But it seems traditional onsen ryokans are all this rigid. While that might be how Japanese people are, for a hotel of this price, and for clearly inexperienced foreigners (we were even reminded we wore our kimonos the wrong way), when asking about meal times, couldn't they have kindly informed us that we needed to plan our breakfast, dinner, and onsen times accordingly?
The food was light and flavorful. I don't eat seafood, and they were able to adjust the meals to my preferences. Communication two months prior was very responsive. However, for us, it was a bit too plain; Japanese people would probably love it.
This was my first trip with my husband after giving birth, and I had been looking forward to the onsen part for a long time. I was very happy on the check-in day, but not being able to use the public onsen on the second day was still a big regret.
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Price per night from:€269
Posted onJul 8, 2026
Guest UserThe hotel is easy to find, right next to the Nanjing Ding plaque. The alleyways nearby are full of food options, which is very convenient. The front desk staff speak both English and Chinese, so communication was not an issue at all. The hot spring has long opening hours, and there's a washer and dryer available, so you can check from your room when it's free before heading down. I've stayed at Dormy Inn several times, and I personally feel that as long as the location suits your needs, you can book blindly without worrying about a bad experience.
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Price per night from:€50
Posted onJul 15, 2026
Guest User
No bathtub for soaking, which is quite rare in Japan. There's a massage chair though, great for relaxing after a long day of walking. The room isn't big, similar in size to what you'd find in Osaka. This is a Hankyu hotel, and the location is excellent, right above the train station. It rained every day during my trip to Kobe, so all my planned excursions were cancelled. I ended up just wandering around the shopping street downstairs and eating and drinking at the hotel. The service at this hotel was the most 'Japanese' I experienced during my entire trip – incredibly polite and respectful. My only minor complaint is that they were very stingy with the facial masks and leg refreshing sheets they provided.
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Price per night from:€72
Posted onAug 3, 2026|Superior Twin Room
Guest UserWe booked three deluxe twin rooms for our family trip and our stay exceeded expectations. The entire hotel was spotless, the environment was peaceful and elegant, and the staff provided attentive and warm service. The in-room facilities were complete and functioned perfectly, and the rooms were spacious. Our whole family found it comfortable and satisfying. Highly recommended!
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Price per night from:€59
Posted onAug 6, 2026|Main Floor Standard Double Room Non smoking
stellazhThis hotel is right next to Meriken Park, offering stunning views of Kobe Port Tower and the sea from the windows. It's within walking distance to Motomachi Shopping Street and the Anpanman Children's Museum, and there's also a shuttle bus service to and from Sannomiya, making transportation quite convenient. Both indoor and outdoor facilities are available for children, though the outdoor pool requires an additional fee. The all-day dining restaurant in the lobby boasts excellent ambiance and service; I enjoyed a dinner there and then went to watch the mini fireworks show on a Saturday evening. The hotel also provides a free laundry room, ice maker, and microwave, and there's a small convenience store on the first floor to meet daily needs.
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Price per night from:€77
Posted onApr 29, 2026|Standard Twin Room
Guest UserThe room was quite spacious and had two chairs, and the bathroom had no steps, which was convenient for the elderly. There's a good rotating sushi restaurant right next to the hotel. The easiest way to get to the hotel from Kansai Airport is by express bus; it's a 70-minute ride, and you can buy tickets at self-service kiosks at gate 6.
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Price per night from:€36
Posted onJun 2, 2026
Guest User
This hotel is quite close to JR Sannomiya, Hankyu Department Store, and the bus stop for Kansai Airport, though you'll need to cross a couple of traffic lights. It's a bit further from the bus stop where you arrive from Kansai Airport in Kobe and the bus stop for Arima Onsen, but overall it's acceptable, as Kobe is small and walking with luggage isn't a problem. Montbell and Patagonia are just a 2-minute walk away. It's an older hotel, but the exterior is very grand. The foreign front desk staff speak excellent English. You can store your luggage on the day of check-out and also before check-in. For under 300 [currency, e.g., Yen/CNY] without breakfast, it's fantastic value for money for a one-night stay.
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Price per night from:€38
Posted onApr 21, 2025
Anonymous User
Not sure what has happened to Japan standard in the past couple of years but had called the hotel to confirm that linens are scent free (standard in Japan before) and was told yes. Unfortunately they are not, this new laundry detergent that is slowly spreading throughout Japan is absolutely horrible causing all sorts of allergic reactions (not only to me.) I start having rashes, compromised breathing, and inflammation issues. If it’s the same detergent used back in America, then it might be eco-friendly, but definitely not human friendly. I truly hope that Japan goes back to the way it was before the introduction of some western products filled with harmful chemicals to humans. It is not because you don’t react to it that it is not harming your body, it’s only a question of time and when it does, you won’t know why and there is no turning back. Take it from an Asian American born who was the biggest fan of American marketed products. We do have good products like ECOLAB, which is both, sustainable for the environment without compromising human health. Maybe laundry company should look into that company or simply return to Japanese products before. Good thing thing their pyjama are still scent free so I had to wrap the bed and cover with their pyjama to get through the night.
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Price per night from:€43
Posted onJun 22, 2026
Guest UserThe hotel is very clean and tidy. The room and dining area are very nice. Dinner was good, buffet breakfast was great with a lot of choices. The hotel was located on the hill so it is okay to walk down to the shops and spots located around the train station, but not quite possible to walk up back to the hotel. Shuttle bus service is available between train station and hotel upon arrival and departure. The shopkeeper of the snack shop at the train station was very nice to help call the hotel to pick us up at the station. You can also take a taxi to the hotel which cost us only 700 yen.
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Price per night from:€153
Posted onApr 22, 2026
Gongmingstyle
The hotel is located right next to the newly opened shopping street, very close to Hankyu Hanshin train station. I saw some reviews mentioning it's a bit far from the subway station. The room, although small, was well-equipped and very good.
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Price per night from:€35