Hotels near Hakoneen Aquarium, Hakone

"This hotel was by far the best one we stayed at during our trip to Japan. The breakfast offered both Japanese and Western options; while the selection wasn't huge, which is a common trait of Japanese hotels, the environment was absolutely stunning. I checked in at night, and when I woke up in the morning, I was completely amazed by the beautiful scenery outside the window. I couldn't even sleep in; I quickly got up to enjoy the view in the garden. The staff were very friendly, and there was a lovely ********* lady who helped us communicate without any issues. She even brought our luggage all the way to our room and thoughtfully explained everything, which was incredibly helpful. The room was spacious too. We booked a double room, but since their beds are 1.4 meters wide and there were three of us, the hotel thoughtfully converted the sofa into a separate bed for us, turning a double into a triple! I loved it so much. I'll definitely recommend it to friends and I'll stay here again next time I visit Japan! 🎉"

"The hotel room is spacious, and on a clear day, you can see the snow-capped Mount Fuji directly from the seaside garden – it's absolutely stunning! This foldable makeup mirror is super cool! If you get a front-facing lake view room, you can literally lie down and enjoy the entire panorama from your room! The hotel is right next to the pirate ship pier and the H bus terminal! It's also really convenient to get to Gotemba Outlet; just transfer from the H line to the M line. For returning to Hakone-Yumoto Station, you can ride the bus all the way to the end, and there's a bus stop right in front of the hotel! Overall, I'm extremely satisfied!"

"The service was excellent! A ********* guy at the front desk even escorted us to our room and explained everything. The weather was beautiful on the day we checked in, and we had a great view of Mount Fuji from our room. The hotel is divided into the main building and an annex. Guests from both buildings can use the outdoor onsen in the main building. All in-house guests stay in the annex, which has 24 rooms, each facing Mount Fuji. Soaking in the onsen at the annex at night felt almost like a private bath, as there were hardly any people around. Both dinner and breakfast were Kaiseki meals, which made the experience feel very special. There's a shuttle bus service to and from Odawara, but you need to book it early on the official website to get your preferred time, as it's shared with the Prince Hotel next door, and they have a lot of guests. Overall, it was a fantastic experience."

"The room is spacious as advertised, the hotel is a bit old but overall is still comfortable and relaxing. The in room hot spring is awesome with nice view of the lake. The open air public bath is not very big but it's fine when no crowded. The observatory deck (Take the stairs from 4th floor) is slightly below expectations due to the handprints on the window but it's still a nice place to chill. The food for dinner and breakfast have limited choices but the taste is good. You can have the view of Mt Fuji outside the lounge on a clear sky day. Free shuttle from hotel is available to pick up at Motohakone pier and the bus (Hakone Free Pass) to Hakone Yumoto station is available at the front of the hotel."

"This onsen hotel is simply amazing, especially considering the price. Everything about it was excellent. The Nepalese staff member who checked us in spoke fluent Japanese and English and was incredibly warm and attentive. The other female staff members were also wonderful. We booked a room on the third floor with a view of Mount Fuji, which was absolutely fantastic! The only slight disappointment was that the creative kaiseki dinner wasn't as mind-blowing as I had hoped."

"This is one of the best experience I have ever had! A very friendly owner + impeccable service. They offer pick-up drop-off services at togendai and oishishita, and when I asked whether they can drop off the luggage at Gora they said yes!!! Saved me so so much time!! Great room, not the most luxurious but definitely comfy. Be aware there is no private showers though. But needless to say, when theres an onsen why would you need a private shower! The onsen is great in a sense that since it's a small hotel, there was rarely anybody. It's almost like a private onsen. The water temperature of the inner one is just right, but the outdoor one, when it's snowing is quite cold. Also, the outdoor onsen had some debris as well. So the quality of the onsen isnt top notch but for the price, it's already way above my expectations. (Also you can see mount fuji as you are enjoying the onsen!) Only downside is the location. When they offer very good pick-up and drop off services, the luggage system from the railway doesn't include this hotel. This forced me to start the trip at togendai (you could ask then to simply pick up your luggage). Not a big problem if I have known this beforehand, but I had to change plans and get on the pirate ship first, so be aware!! Overall. 10/10 experience. Good price, good room, excellent service. Would come again definitely!!"

"First off, let me explain why I chose this hotel. A colleague highly recommended it. Her Japanese relatives had taken her there when she visited Hakone before, and she said it was mostly frequented by locals. After checking in, I found this to be true, so I booked it. Now, about the location. It's right next to Kowakien. The bus stops in that area are all very close, with three stops within two to three hundred meters. You can take a bus from Hakone-Yumoto to Horaien, and the hotel is directly across the street. Buses run every 15 minutes, are very punctual, clean, and convenient. It's also very close to Ten-yu and Mori-no-yu, just a short walk away. As for the service, it was absolutely impeccable. There was a handsome, glasses-wearing gentleman who spoke Chinese and had an incredibly good attitude. There was also a slightly plump Chinese lady who was very kind. After check-in, she even escorted us to our room and explained everything. Throughout our stay, everyone we encountered had an excellent attitude. They even meticulously explained our itinerary for the next day and proactively helped with our luggage. As my son said, ”They're genuinely good.” Regarding the meals, I booked a half-board plan. Dinner started at 5:30 PM and was a Japanese kaiseki meal. I didn't realize at the time that some dishes could be swapped. My son was very hungry before eating, and we both pretty much finished everything. The wagyu beef was especially delicious. For breakfast, the staff asked us the day before what we preferred. My son chose the Western style, and I opted for the Japanese. The rice was delicious, and the salmon portions were generous. About the onsen (hot spring baths): We arrived in the afternoon on our first day and immediately went to Mori-no-yu for a soak. The hotel provided free tickets, along with four arcade coupons. In the evening after dinner, we booked a private bath. Here's a note: I had read online that you could reserve private baths, but that's not actually the case. You need to check with the front desk, and if one is available, you can use it. You can't make reservations; you just have to wait. My son asked earlier and was told one would be free at 5:30 PM. We went at 6:20 PM after the previous occupants left. There are three private baths, and each session is an hour long – very comfortable! As for the main public bath, there's one indoor pool and one outdoor pool. I went early the next morning when no one else was there, so it was like having a private bath with an even better ambiance. Cleanliness and the room: The room was very spacious with a balcony, offering views of lush green mountains and clear water. My son said the bed was very soft and comfortable. There was water provided, but no shower in the room itself. Although the hotel is older, it was very clean. Overall, I was extremely satisfied. My son said he wants to go back again, but unfortunately, my wallet isn't quite ready for it!"

"Check-in was easy, and I received an email a few days prior with instructions. The room was generally clean and tidy. The view right outside the hotel was stunning. It was so chill to walk to a coffee shop in the morning. The only downside is that Moto-Hakone is a bit remote; most restaurants close after 6 PM. You might need to drive about half an hour (on mountain roads) to find a livelier town."

"This hotel has a very traditional Japanese tatami style, which my dog and I absolutely loved. There's a balcony where you can sit and enjoy the surroundings, and a lovely courtyard as well. The front desk staff are fluent in English, and we even met a Chinese staff member, so communication was super easy. Everyone was incredibly friendly, especially to my dog. I even borrowed a scale to weigh my luggage. You can also book private hot spring sessions, which need to be reserved in advance. The hotel provides bathrobes and even face masks. We enjoyed the hot springs both nights of our stay."

"OMG, there were bugs everywhere in our room, and for the price we paid, it was extremely disappointing. The buffet offered a wide variety of food options, which was a positive, but the sheer number of guests made the experience feel crowded, noisy, and far less premium than we expected from a hotel in this price range. Another frustrating issue involved some items my family accidentally left behind. My brother left an Apple charger adapter, and my father left a dental kit in the room. After checking out, we asked our next hotel to call and notify the property. We then spent around 30 minutes traveling back to retrieve the items, only to be told by the front desk that nothing had been found. What was even more disappointing was being told that it was ”not possible” for us to have left the items there because they would have been found if they had been left behind. Rather than helping investigate the situation, the staff seemed more interested in dismissing our concerns. Whether the items were misplaced, overlooked during housekeeping, or genuinely not found, being told that our account of events was impossible was both frustrating and unprofessional. Overall, this stay fell well below our expectations, especially considering the price point. Unfortunately, the issues with room cleanliness, the crowded atmosphere, and the handling of our lost-property inquiry left us with a very negative impression."