Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 7, 2026
Anonymous UserThe location is super convenient, right on the main street. It's not noisy at night, and there's a convenience store right across the street, so no worries about food or drinks. Shopping is just a 10-minute walk away. The only downside is that there are no massage places nearby. I checked all three that showed up on the map, but they all turned out to be closed.
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Price per night from:€43
Posted onApr 26, 2026|Classic King Room
mighty mousiesLocation is second to none, near to Tunjungan Plaza.
Service is amazing, I loved the short hair lady with glasses at the recep. She is so warm and friendly. Indigo's staff is also lovely and attentive.
Room is really nice. Big bathroom, hot showers. Good quality toilet paper (always a sign if the management cares). You can relax and trust everything works.
Pool is big and the water is warm. But the immediate sides of the pool is a bit dirty.
The chef here is superb. Their soto soups are out of this world. And almost everything on the breakfast buffet is so good. Except the coffee. That's pretty weak and not showing off true Indonesian coffee.
The cocktails here are so good too, great taste and strong as well. Although I didn't like the one with creme de menthe.
Heritage tour at 2pm and 4pm. Try to go. It's cool.
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Price per night from:€66
Posted onJul 6, 2026
AidaLizArrival was well attended by concierge. Check in is disappointing. (Staff name Max) not very accommodating. Need to learn extend of service. We have 4 rooms booked in total and all located in diff floors. Request for just 1 extra bed as already paid for room with 3 adults w bf but staff insisted to charge extra for bed for it due to high occupancy. He said it’s been requested by 70 guest that is arriving? Double standard service. Even with much plea still said no. Requested for bday compliments they gave a small cake that’s hard and not moist. Pls Improve quality. No balloons or decor. For a 5 star hotel, basically not to standard. We book the shuttle service at 2pm for next day. But next day they said can’t meet the time we requested because of the large group. Terrible! Dint wsnt to complain and spoil our vacation. Bf was so so. Not the best but acceptable. Generally hotel room is large and comfortable. Only the guy staff lacks service. He’s sooo rigid and stucked up.
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Price per night from:€48
Posted onApr 8, 2026
Guest User
Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
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Price per night from:€21
Posted onNov 24, 2025|Junior Suite Historical King
AYP91I requested a non-smoking room, but I could smell strong cigarette smoke every night, which disturbed my sleep. The air conditioner was also not cold, and I couldn’t adjust the temperature because the remote control was broken. No floor mat was provided, and the hotel itself feels quite old and in need of upgrades. My transportation keep registering every time I went out. Overall, the best thing about this hotel is its strategic location. It’s easy to access restaurants, malls, and several attractions within walking distance. The staffs also very friendly. To repeat again? I don’t think so. Better to find another best place to stay for you to have a memorable nights in Surabaya 🙌🏼..
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Price per night from:€15
Posted onJul 7, 2025|Superior Room
Sharon PSVarna Culture Hotel is located at strategic location closer to Tunjungan Plaza and many local eateries around. But I was given a room at smoking floor although when I booked I already requested for nonsmoking room. We have to inhale lots of 2nd hand smoke which was quite bad for our throat and causing us hard to breathe. The bathroom had given us lots of problems, after we took a shower, we realised the water cannot flow into the drainage hole and stayed floating next to the toilet bowl. The whole floor flooded as the floor design was a problem. When we complained to front desk staff, they already knew the problem but they cannot do anything. They only offered the housekeeper to mop away the water. Which the floor still wet. The water pressure is too low while we on the shower. The shower head positioned wrongly on wall and not flexible which caused the shower water to shoot directly to the opposite wall instead of to our body or face. It wet the whole towel rack and the toilet bowl behind us. Hence, we have to hold the shower head most of the time to ensure we can clean our body thoroughly. Breakfast served was average. The juices were quite plain and no fruit flavour. The overall food served was OK. No minibar in the hotel. We have to buy ice cube 5,000rp for a cup of 4pcs ice cudes.
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Price per night from:€14
Posted onApr 6, 2025
Guest UserThe room is a bit stuffy but clean, the bathroom is big and clean. There is no hot water, the water sometimes gets small by itself, the AC is cold, the bed is big. The location is close to the town square so there are quite a lot of people selling. Recommended if you are not often in the room because the TV cannot be turned on
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Price per night from:€5
Posted onJul 30, 2024|Standard Room
FarheenkhalilHad a great time. The environment was good and all the fasilities provided could be enjoyed. Definitely will come again in the future. I faced some difficulties but it was handled well bt the workers.
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Price per night from:€8
Posted onNov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night from:€15
Posted onMay 21, 2024
Hung Hiu Tung
A very cheap choice. Not much facilities provided by the hotel, for example no dryer, shampoo and bath gel. The room has locker, pretty small, my luggage doesn’t fit in, so I just place my suitcase outside the capsule. I think it’s okay because Indonesia is quite safe. Staff are helpful, check in and out is quick. Nice for an overnight short stay if you have a low budget.
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Price per night from:€5