Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 15, 2026|Three-Bedroom Premier
Guest UserThe hotel is located above a shopping mall (2nd floor) and has dining options on the B1 level. It's safe and convenient, situated near embassies. The service is meticulous, and the rooms are large, comfortable, and overlook a rooftop garden.
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Price per night from:CAD 143
Posted onJun 16, 2026|Deluxe King Room
Guest User
Had a great stay at Sutasoma Hotel. The rooms were clean, comfortable, and well-maintained, and the staff were friendly and attentive throughout my stay. The location is convenient, with easy access to nearby restaurants and attractions. Overall, a pleasant experience and a great choice for anyone visiting Jakarta. Would definitely stay here again.
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Price per night from:CAD 99
Posted onApr 21, 2026|Grand Deluxe King Room - Non-smoking
Guest UserI loved this hotel! Booked it because I was attending a concert at the Kasablanka Hall, which was only about 5 minutes walk from the hotel.
The room was amazing! I ordered room service a couple of times, and the food was really good. I loved the spicy& sour grilled beef ribs!
The pool was also nice, and they have a wellness room which I only saw after I checked out, unfortunately
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Price per night from:CAD 77
Posted onMar 7, 2026
Guest User
The hotel amenities are complete, luxurious, and comfortable. They offer afternoon tea, late-night snacks, and two meals (breakfast and dinner) daily, which are excellent and varied. The hotel even upgraded us to an executive suite for free! It's an old-school luxury hotel with convenient access, and there are several large shopping centers nearby for easy shopping.
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Price per night from:CAD 143
Posted onAug 7, 2025|Superior Room
Ayumi1827The hotel is located right in front of the Blok M market area, a busy location with many vehicles often parked directly in front. To access the market, you’ll likely need to maneuver your way through tightly packed cars and motorbikes.
Cleanliness is fairly acceptable.
However, the toilet in the lobby was out of service during my stay. When I asked, the staff directed me to use the toilets at either the Gramedia Bookstore or Kopi Oey restaurant next door — which was quite inconvenient.
The restaurant itself is not part of the main hotel building. Guests have to walk to Kopi Oey for breakfast or other meals. While the semi-open design of the restaurant was initially fine, I had an unpleasant experience when two guests were smoking during breakfast. It really affected my dining experience and left a negative impression.
I stayed on the second floor, and unfortunately, both the Wi-Fi and cellular connection were poor. This was especially frustrating as I was traveling for work and needed stable internet for online meetings.
The elevator is noticeably slower compared to other Fave hotels I’ve stayed in.
There were also some minor disappointments:
No tissue was provided in the room.
My request for an extra bathmat was denied — something I’ve never experienced at other Fave properties.
Lastly, my friend accidentally broke a glass, and we were charged IDR 20,000 for it. While I understand the charge, a little more flexibility or understanding would have been appreciated.
Overall, I found the location too hectic, the amenities lacking, and the service not quite up to par. Sadly, I don’t see myself booking this hotel again.
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Price per night from:CAD 34
Posted onJul 7, 2026|Executive Triple Room
VallaryOur staycation during the school holidays was absolutely delightful! All the hotel staff were incredibly friendly, the room was comfortable, and the facilities were complete. The restaurant on the 36th floor was beautiful at night. Plus, I even got a slice of cake for my birthday... Thank you! 🥰
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Price per night from:CAD 79
Posted onFeb 27, 2026|1 Bedroom Executive Twin
Guest UserExcellent location. Beautiful and clean neighborhood. The staff are friendly and always ready to help. There was one very serious issue though: cockroaches! I saw about 5 of them. It's extremely unpleasant when cockroaches are scurrying around your room.
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Price per night from:CAD 64
Posted onJun 4, 2026
ElvilaI rent 3 unit with 3 bedroom/unit for 2 nights . All is fine. It’s a great place where all families can stay together. ATTENTION to the management of the hotel, some units dont provide sufficient towels (there were only one bathroom , the other one had no towel ) , while the next unit, the flush of the closet was not working. I did ask the front desk, they said Ok we will send, it come to repair and add the towel after many2 times asking .. the hotel was very crowded.. lots if guess. Sure I will stay again, just improve the service, that would be more wonderful
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Price per night from:CAD 54
Posted onDec 26, 2025|Superior Deluxe Double Room
Don Thusitha - AustraliaSwiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person.
Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. .
You can get much better hotel at lower price than this is my final conclusion
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Price per night from:CAD 47
Posted onJun 1, 2026
Anonymous UserThere was a renovation and the staff already warned us it will be noisy start from 8am. And we just got the only room available on the lobby floor (no info earlier, when we got there, the receptionist told us on the spot so we had no option). When we entered the room, it smell damp, the door of the cupboard was broken (can't be closed) , the toilet smells bad, and the towels are dirty with something like black stain. It wasn't a good experience honestly and I won't repeat this booking.
As for the receptionist, she was nice, welcome and friendly. Thanks.
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Price per night from:CAD 30