Vienna Hotel Kunming Railway Station Branch Reviews

Response from Property: Dear guests: Hello! We are very glad that you choose to stay at Vienna (Nanping Pedestrian Street Kunming Railway Station) Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel’s buffet breakfast is rich in variety and delicious. Home is a safe haven, a cozy nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its thoughtfulness and warmth to become the home away from home in your heart, and look forward to your next return home!

Response from Property: Dear guest, thank you for staying at Vienna (Nanping Pedestrian Street Kunming Railway Station) Hotel. We are very glad to see your positive comments on the hotel's location, hygiene and service quality. The hotel is adjacent to the Mixc Shopping Center, Nanping Pedestrian Street, Kunming Old Street, Cuihu Park, Walmart Supermarket, and Joy City Shopping Mall, where you can find everything you need for eating, drinking, and entertainment. At the same time, there is Huancheng South Road subway station 600 meters away from the hotel. You can take subway Line 1 and Line 2. There is a bus station nearby that can go directly to the airport. The transportation is convenient. You are welcome to experience it next time.

Response from Property: 尊敬的賓客，您好！我是您的網上貼身管家小維，感謝您在百忙之中為我們點評，賓客的滿意是檢驗我們服務的唯一標準，您的滿意是我們工作最大的動力，感謝您誠摯的評價，正如有了像您一樣尊貴的客人，一直給我們建議和鼓勵，我們才能不斷前行，不斷進步，維也納在全國有近千家分店，不管您在哪裡，維也納酒店都會給您提供家一樣舒適的住所和最積極飽滿熱情的服務，給您最好的享受!酒店全體員工期待您的再次光臨~

Response from Property: Thank you for your detailed comments and sharing. I'm sorry that this stay did not fully meet your expectations. Regarding the smell of smoke in the room you mentioned, we will try our best to correct it. You can also inform the front desk when you check in. I believe the front desk will actively deal with the problem for you, but the receptionist you mentioned can't speak English. I'm really sorry. We are very sorry that we couldn't provide you with a five-star standard. We also look forward to your next visit to the hotel and use it. Wen Communication, looking forward to your next visit!

Response from Property: 尊敬的賓客您好！非常感謝您選擇維也納 酒店（南屏步行街昆明火車站店）！此次入住沒能得到您的滿意，我們深表歉 意。希望有機會與您有更多的溝通與交流，給我們提出更多寶貴建議。我們會細緻的做好每一個服務環節，不辜負您對酒店寄予的厚望！希望維也納 能夠成為您在旅途之外的家！ 我們衷心的期待着您的再次光臨！謝謝！^_^ 

Response from Property: Dear guests: Hello! Thank you very much for your five-star review. We are very happy to bring you good memories of your trip. It is our responsibility to provide warm service to every guest who stays. Your appreciation is not only an affirmation of Xiaowei, but also a great compliment to Xiaowei. The greatest encouragement and motivation, Xiaowei will definitely live up to your praise. We look forward to seeing you again next time and looking forward to having you witness Xiaowei’s growth. I wish you a happy journey!

Response from Property: Dear guests, hello! Thank you for staying in our hotel. You mentioned that the location is difficult to find and the room smells bad. We have informed the housekeeping department that each room must be cleaned to prevent such phenomena from happening. I believe it will not affect your stay again. experience. We will also strengthen management of the issues you raised this time, as well as strengthen daily maintenance and cleaning. Sorry again for the inconvenience caused to you. We look forward to your next visit and wish you a happy life!

Response from Property: 尊敬的賓客：感謝您入住維也納酒店（南屏步行街昆明火車站店）並分享您的入住感受，很高興酒店的每一個環節都得到您的認可，通過 您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直追求 的，這也將成為我們繼續努力、不斷進取的動力，期待下次為您服務！

Response from Property: 感謝您的細心點評哦！您肯定是一個相當有品位的人！服務好是因為有像您這樣的客人 隨時關注着我們，我們致力為您提供親切周到的入住體驗。我們信奉客人是家人，所以 您在入住間的一切，我們都尤為的關心，關懷，體貼，照顧，温暖，是每位維也納酒店（南屏步行街昆明火車站店） 人送 給您最真誠的禮物，在這裏，我們會一如既往用親切的笑容歡迎您的再次到來，謝謝 ！

Response from Property: 尊敬的賓客：您好！感謝您5分的好評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而温馨的回憶，希望維也納（南屏步行街昆明火車站店）會是您回憶裏最温馨最獨特的那個！常回來看看哦，祝：安好！

Response from Property: Dear guest, thank you for staying at Vienna Nanping Pedestrian Street Kunming Railway Station Branch. Our store is located at the north entrance exit of Kunming Station. It is surrounded by many tea cultural cities and snack streets. It only takes 10 minutes by car to Kunming Old Street. There is Huancheng South Road subway station next to it, and it is very close to large shopping malls such as Vientiane City and Joy City. The transportation is convenient. It is our aim to provide you with a comfortable stay and considerate service. We hope that everyone will stay in our store All guests can check in happily and check out with satisfaction. Thank you again for your stay. We look forward to your next visit. See you again!

Response from Property: Hello, thank you very much for staying at the hotel and taking the time to give us feedback. We are deeply sorry for the inconvenience caused by the cleaning omissions during this stay. After receiving your feedback, we have thoroughly checked the room, replaced the bedding, and trained the relevant responsible personnel. Regarding the hair on the countertop you mentioned, the front desk did not receive your feedback at the time. If you have such a problem next time, you can call the front desk to deal with it. There are 6 or 7 people standing at the front desk here because we have 3 people on each shift to provide customers with a better service experience. When you checked in, it happened to be a shift change, so there were a lot of people at the front desk. In short, we did not do a good enough job to satisfy you. We will definitely strengthen training and make good improvements. If possible, you can give us a chance to make up for it. You will definitely be satisfied with your next stay.

Response from Property: Thank you very much for your thoughtful review. I really can't answer it with words! I'm glad that you can recognize Xiaowei so much and recognize the room that Xiaowei carefully prepared for you. I'm very happy to meet you. I hope to become friends with you and look forward to your next visit.

Response from Property: Hello, thank you very much for choosing to stay at Vienna Hotel (Nanping Pedestrian Street Kunming Railway Station Branch) and taking the time to share your stay experience with us. The temperature difference between day and night in the city is large. For the health of every guest, the hotel has set limits on the minimum and maximum temperatures of the central air-conditioning. We are very sorry that the hotel did not meet your requirements. Our hotel welcomes and cherishes every pertinent comment from you. I wish you a happy life and good health. All the hotel staff look forward to seeing you again.