Vienna Hotel Kunming Railway Station Branch Reviews

Response from Property: 小維看見客人對小維這麼的滿意內心有那麼一點點點點的傲嬌呢...很感謝客人對小維服務的肯定和喜歡，但您説的這些都是小維應該做的，能為每一位客人服務是小維的驕傲呢，從您的字裡行間小維看出您和您的家人一定是温暖且心思細膩的人，我們把最好的東西都用在了您的使用感受上，温馨、實在卻不浮華，您的感受以及滿意就是對我們最大的肯定！我們會繼續努力！我們相約下次哦~~您的疑惑我們也還在竭力的排查，等待您的下次入住。

Response from Property: 尊敬的賓客：您好 沒有得到您5分的肯定小維很傷心哦~小維會一直努力做到更好！衹為給您帶來更好的入住體驗，請相信我們小維會不斷改進，越做越好的，對於您提出的意見，小維們很是重視，小維期待着與您的下次相遇，會有給您帶來不一樣的驚喜喲

Response from Property: 尊敬的賓客您好：首先，非常感謝您將這些問題反饋給我們。對於通風系統中出現的煙味以及走廊上的噪音給您帶來的困擾，我們深感抱歉，並非常重視您的反饋。針對通風問題:我們已立即通知工程部檢修通風系統，排查煙來源，並確保空氣質量儘快恢復正常。同時，我們將對相關區域進行清潔，為您提供更舒適的休息環境。針對走廊噪音:安保人員已第一時間前往現場處理，並對相關人員進行了勸告，確保公共區域的安靜。未來我們將加強巡邏，避免類似情況再次發生，再次為給您帶來的不便致歉，您的滿意始終是我們的追求。祝您生活愉快!

Response from Property: 看到親的評價小維真的是欲哭無淚，您的好評為什麼不是5分，為什麼。好吧，我想小維應該還有哪裡做的不夠好的，所以才丟掉了5分，突然好傷感，我要找個角落好好反思了

Response from Property: Dear guests: Hello! We are very glad that you choose to stay at Vienna (Nanping Pedestrian Street Kunming Railway Station) Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel’s buffet breakfast is rich in variety and delicious. Home is a safe haven, a cozy nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its thoughtfulness and warmth to become the home away from home in your heart, and look forward to your next return home!

Response from Property: 沒有得到您5分的肯定小維很傷心哦~不過看到小主對位置和房間都比較滿意，小維還是很開心的，小維會一直努力做到更好！衹為給您帶來更好的入住體驗，請相信我們小維會不斷改進，越做越好的，希望小主您下次光臨小維酒店的時候讓您看到不一樣的小維，小維期待着與您的下次相遇，會有給您帶來不一樣的驚喜喲~

Response from Property: 尊敬的賓客：您好，感謝您的入住和花時間和我們分享入住體驗。很抱歉在您入住期間給您帶來不好的體驗，酒店正在不斷發展中，你所看到的設施將會不斷完善。同時，我們會加強對酒店衞生的管理，爭取給您帶來更好的服務，請相信我們想為客人做得更多。 維也納 酒店（南屏步行街昆明火車站店）歡迎您再次入住！

Response from Property: Dear guest, thank you for staying at Vienna (Nanping Pedestrian Street Kunming Railway Station) Hotel. We are very glad to see your positive comments on the hotel's location, hygiene and service quality. The hotel is adjacent to the Mixc Shopping Center, Nanping Pedestrian Street, Kunming Old Street, Cuihu Park, Walmart Supermarket, and Joy City Shopping Mall, where you can find everything you need for eating, drinking, and entertainment. At the same time, there is Huancheng South Road subway station 600 meters away from the hotel. You can take subway Line 1 and Line 2. There is a bus station nearby that can go directly to the airport. The transportation is convenient. You are welcome to experience it next time.

Response from Property: 尊敬的賓客，您好！我是您的網上貼身管家小維，感謝您在百忙之中為我們點評，賓客的滿意是檢驗我們服務的唯一標準，您的滿意是我們工作最大的動力，感謝您誠摯的評價，正如有了像您一樣尊貴的客人，一直給我們建議和鼓勵，我們才能不斷前行，不斷進步，維也納在全國有近千家分店，不管您在哪裡，維也納酒店都會給您提供家一樣舒適的住所和最積極飽滿熱情的服務，給您最好的享受!酒店全體員工期待您的再次光臨~

Response from Property: Thank you for your detailed comments and sharing. I'm sorry that this stay did not fully meet your expectations. Regarding the smell of smoke in the room you mentioned, we will try our best to correct it. You can also inform the front desk when you check in. I believe the front desk will actively deal with the problem for you, but the receptionist you mentioned can't speak English. I'm really sorry. We are very sorry that we couldn't provide you with a five-star standard. We also look forward to your next visit to the hotel and use it. Wen Communication, looking forward to your next visit!

Response from Property: 尊敬的賓客您好！非常感謝您選擇維也納 酒店（南屏步行街昆明火車站店）！此次入住沒能得到您的滿意，我們深表歉 意。希望有機會與您有更多的溝通與交流，給我們提出更多寶貴建議。我們會細緻的做好每一個服務環節，不辜負您對酒店寄予的厚望！希望維也納 能夠成為您在旅途之外的家！ 我們衷心的期待着您的再次光臨！謝謝！^_^ 

Response from Property: Dear guests: Hello! Thank you very much for your five-star review. We are very happy to bring you good memories of your trip. It is our responsibility to provide warm service to every guest who stays. Your appreciation is not only an affirmation of Xiaowei, but also a great compliment to Xiaowei. The greatest encouragement and motivation, Xiaowei will definitely live up to your praise. We look forward to seeing you again next time and looking forward to having you witness Xiaowei’s growth. I wish you a happy journey!

Response from Property: Dear guests, hello! Thank you for staying in our hotel. You mentioned that the location is difficult to find and the room smells bad. We have informed the housekeeping department that each room must be cleaned to prevent such phenomena from happening. I believe it will not affect your stay again. experience. We will also strengthen management of the issues you raised this time, as well as strengthen daily maintenance and cleaning. Sorry again for the inconvenience caused to you. We look forward to your next visit and wish you a happy life!

Response from Property: 尊敬的賓客：感謝您入住維也納酒店（南屏步行街昆明火車站店）並分享您的入住感受，很高興酒店的每一個環節都得到您的認可，通過 您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直追求 的，這也將成為我們繼續努力、不斷進取的動力，期待下次為您服務！