Grand Hyatt Hotels in Kunming

It had been 20 years since I last visited Kunming — I was just 7 years old back then. This time, I came back for something truly special: to propose to my girlfriend on Qixi Festival, China’s Valentine’s Day. Given how much this moment meant to me, I wanted everything to be perfect. That’s why I chose the Grand Hyatt Kunming, a brand I’ve always trusted, and booked a Deluxe King Room with Club Access for August 28–30. The first night started well. We stayed on the 26th floor — even though the room was near the elevator, it was surprisingly quiet, and the layout and lighting made it feel warm and comfortable. Everything was off to a good start. But things took a turn the next day — the actual day of the proposal, August 29 — a day I had been planning for a long time. We were given a room on the 24th floor, and from the moment we walked in, I could tell something was off. The layout felt awkward, and the room was noticeably warmer than the night before. I turned on the air conditioning, but it didn’t seem strong enough. I even checked with the hotel staff that afternoon and was told the room was “standard size.” After the proposal (which thankfully went beautifully!), my fiancée and I left the room around 9:00 PM for dinner. Before leaving, we set the AC to 16°C, hoping we’d come back to a cool and comfortable space. But when we returned around 11:30 PM, the room temperature hadn’t improved at all. It was still stuffy, and the bathroom was even worse — no proper ventilation, just heat and humidity. We called the front desk, and two technicians came up. After checking everything, they told us the room was “normal.” I asked if we could switch rooms, but the request was brushed off. They just told us to wait — that it would eventually cool down. By then it was already 2:00 AM. Both of us were completely exhausted and had no energy left to argue. We tried to sleep. But at 8:30 AM, I woke up drenched in sweat — the room still hadn’t cooled down. Honestly, I’m heartbroken by this experience. This day was supposed to be one of the most memorable and romantic nights of our lives. And now, while we will remember it, it’s for the wrong reasons. I never imagined that a stay at a Grand Hyatt, in a room I paid extra for (with Club Access and “Deluxe” in the name), would turn out to be so disappointing. I didn’t come here expecting perfection. But I did expect basic comfort, and at the very least, a response from staff that showed they understood how important this stay was for us. Sadly, that didn’t happen.