Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more stronglyβso every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.7
Service9.1
Cleanliness9.3
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All reviews(865)
Positive reviews(825)
Reviews with photos/video(260)
Convenient for shopping(68)
Near shopping area(55)
Loved the view(39)
Tasty food(31)
Great swimming pool(28)
Perfect for business trips(19)
Luxurious(11)
Strange smell in room(8)
Negative reviews(40)
DOMINICYEEBENG
Deluxe King Room With City View
Stayed in May 2025
Traveling with friends
2 review
7.5/10
Posted on Jun 28, 2025
Thank you so much for giving me a great birthday setup in my room and also cakes to celebrate my 50th. Truly appreciate the Malaysian hospitality. However I am very disappointed with the air conditioning in the room. It is rather old throttling system that is not cold enough and we had to ask for help in the middle of the night. It was merely resolved. I hope when I stay next MO will help to make sure my room is in good order with good AC.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Anonymous User
Deluxe King Room With City View
Stayed in Apr 2025
Traveling with friends
23 review
10/10
Outstanding
Posted on May 21, 2025
Had a wonderful time at MO Kl, and as I was celebrating my birthday there I believed they upgraded my room, not sure tbh.
Overall great and lovely experience, breakfast was mid in comparison to W KL, but it was good.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Fareiny
Deluxe King Room With City View
Stayed in Mar 2025
Couple
3 review
10/10
Outstanding
Posted on May 26, 2025
It was our first stay at Mandarin Oriental. We checked in to celebrate hubs birthday. The hotel is definitely a dream! We received plenty of treats by the staff, they sung us happy birthday and wished for a great stay. We also had the buffet dinner at the hotel. It was scrumptious. The breakfast was great too!
Great thing about MO:
1. The location
2. The amazing service
3. The warm and inviting vibe from the staff
4. Great selection of food
Not so great thing about MO:
1. So far none!
Ps: we also got free welcome drinks at Marina @ 57 and a free ticket on the KLIA Express when booking via Trip.com. This was an absolute steal!
6/10
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
GRomanelli
Deluxe King Room With City View
Stayed in Mar 2025
Business traveler
8 review
10/10
Outstanding
Posted on Apr 26, 2025
MO is my favorite hotel chain worldwide. I always feel home. The stay in KL was amazing, just near by the Petronas Towers.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Anonymous User
Standard King Room With Twin Towers View
Stayed in Mar 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 27, 2025
Fabulous view from our room. Great service with the best location in Kuala Lumpur. We enjoyed our stay in Mandarin Oriental KL!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Jeeva d Explorer
Standard King Room With Twin Towers View
Stayed in Feb 2025
Couple
7 review
10/10
Outstanding
Posted on May 15, 2025
Had a wonderful staycation with amazing view at both day and night. Unforgettable stay, and the breakfast buffet was awesome π
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Guest User
Standard King Room With Twin Towers View
Stayed in Feb 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 21, 2025
I recently stayed at the Mandarin Oriental Kuala Lumpur and it was an incredible experience! From the moment I arrived, the staff were warm and welcoming. The hotel's location is perfect - it's connected to the Petronas Twin Towers and has stunning views of the city.
My room was spacious and beautifully decorated, with all the amenities I needed. The bed was so comfortable, I didn't want to get out of it!
The hotel's facilities are top-notch, too. The infinity pool on the 24th floor has breathtaking views of the city, and the fitness center is well-equipped.
But what really made my stay stand out was the exceptional service. The staff were friendly, attentive, and went above and beyond to make sure I had everything I needed.
Overall, I would highly recommend the Mandarin Oriental Kuala Lumpur to anyone looking for a luxurious and unforgettable stay in the heart of the city." 5/5 stars!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Robert Quek
Deluxe King Room With City View
Stayed in Apr 2025
Traveling with friends
6 review
9.5/10
Amazing
Posted on May 2, 2025
Great location with old charm. Rustic but classy. Service with heart.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Ati Sam
Executive Room With Park View
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 9, 2025
Big windows with unblocked views of the KLCC Park. The hotel room and overall service was flawless.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Kim2_22
Park View Connecting Room King Bed
Stayed in Dec 2024
Family
6 review
10/10
Outstanding
Posted on Jan 30, 2025
πππ Staff courteous & efficient for Early Check-in with EXCELLENT πππππWater delivery upon request πππππ Breakfast Buffet Queue mgmt despite cny Public Holiday yet is Quick & Professional to meet Hotel Guests Table Requests & allotment
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
Anonymous User
Executive Room With Park View
Stayed in Jun 2025
Family
9 review
7.0/10
Posted on Jul 28, 2025
The bathroom was quite outdated and not very comfortable, and the breakfast was disappointing both in variety and taste.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Nithiporn
Deluxe Twin Room With City View
Stayed in Dec 2024
Solo traveler
4 review
7.0/10
Posted on Feb 4, 2025
The guard at hotel not polite .
The room was clean.
The staffs at breakfast restaurant ask me twice . "Are you stay here?"
The process refund deposit very slow until
now my card card still pending and not refund.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Chuan Tin
Deluxe King Room With City View
Stayed in Jun 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 20, 2025
Stayed at the Mandarin Oriental many times. The room is spacious and nice. Amenities provided are adequate. The staff are all very friendly and polite. Highly recommended to stay here for those looking for a luxury accommodation in KL.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager
thejuliebaharudin
Three Bedroom Executive Apartment
Stayed in Dec 2024
Family
1 review
8.5/10
Very Good
Posted on Jan 23, 2025
It was a pleasant stay. Could have been better especially interms of the cleanliness.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Martin SchniderGeneral Manager
Guest User
Deluxe King Room With City View
Stayed in May 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jun 3, 2025
First time staying in MO and understanding the reason why they get the amazing reputation that they have. It was such a memorable stay for me and every staff there are so friendly and accommodating. The rooms are also incredibly comfortable. Would definitely be coming back soon!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Martin SchniderGeneral Manager