Radisson Hotel Casablanca Gauthier la Citadelle Reviews

Response from Property: Dear Foluso,Thank you very much for sharing your impressions following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re delighted to read that you enjoyed the comfort and modern design of your room, as well as the variety and quality of our breakfast. Your kind words about our friendly staff are greatly appreciated, we always strive to offer warm, professional service to all our guests.We hope to welcome you back soon, whether for business or leisure!Warm regards,Guest Relations

Response from Property: Dear Guest,Thank you for your wonderful review following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re delighted to hear you found the hotel clean and pleasant, and that your room offered the peace and comfort you were looking for. It's also great to know our team made a positive impression with their friendliness and helpfulness.We truly appreciate your kind words and hope to welcome you back very soon.Warm regards,Guest Relations.

Response from Property: Dear lazinpet,Thank you for your wonderful review and perfect score following your stay at Radisson Hotel Casablanca Gauthier La Citadelle.We’re thrilled to hear that you appreciated our modern rooms, tasty breakfast, and our prime location near the Arab League Park. Your satisfaction means a lot to us, and we hope to welcome you back again very soon.Warm regards,Guest Relations

Response from Property: Dear Andik.Thank you for sharing your feedback with us. We sincerely apologize for the experience you described at our hotel. It's clear that there was a misunderstanding regarding the payment, and we deeply regret the frustration this caused you. Please rest assured that we are addressing the issue internally to prevent any future occurrences.We also apologize for the service you received from our team. Our goal is always to provide exceptional service to our guests, and we are disappointed that we did not meet your expectations in this instance. Your comments regarding the behavior of our reception team and manager have been noted, and we are committed to ensuring that all guests feel valued and respected.We genuinely appreciate your feedback and hope that you will give us another chance to provide you with the high standard of service you deserve. If you have any further concerns, please don't hesitate to contact us directly.Best regards,Guest Relations.

Response from Property: Dear Michelle Elena,Thank you so much for your perfect score and kind words!We're glad you enjoyed the convenient location and found our staff helpful. Your satisfaction means a lot to us, and we’re thrilled to know your stay met your expectations.We hope to welcome you back very soon at Radisson Hotel Casablanca Gauthier La Citadelle.Warm regards,

Response from Property: Dear Diana,Thank you very much for your wonderful review and your perfect scores across the board!We’re truly glad to know that you had such a memorable experience at Radisson Hotel Casablanca Gauthier La Citadelle. Your satisfaction is our top priority, and your feedback encourages us to keep providing high-quality service.We hope to have the pleasure of welcoming you again very soon for another unforgettable stay.Warm regards,Guest Relations

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear that your airport transfer did not meet your expectations, particularly regarding the lack of air conditioning in the vehicle. Your comfort is extremely important to us, and we sincerely regret that this inconvenience affected your experience.Please rest assured that we have already communicated your remarks to our Receptions team . We are taking steps to reinforce quality control to ensure that such situations do not happen again.We truly hope to have the opportunity to welcome you back under better circumstances at Radisson Hotel Casablanca Gauthier La Citadelle.Warm regards,

Response from Property: Dear Guest, Thank you so much for your wonderful feedback! We are delighted that you enjoyed the hotel's location, the safety of the environment, and the comfort and space of your room. We are particularly pleased that you were satisfied with our breakfast and the quality of service in the first-floor restaurant. We hope to have the pleasure of welcoming you back to Casablanca very soon. Kind regards, Guest Relations

Response from Property: Dear Renxingguajian,Thank you so much for your wonderful and detailed review!We are truly delighted to hear that you enjoyed the romantic atmosphere of our rooftop, the exceptional quality of our cuisine, and the professionalism of our staff. Your kind words beautifully reflect the experience we aim to offer our guests.It would be a pleasure to welcome you back soon for another unforgettable moment at the Radisson Hotel Casablanca Gauthier la citadelle.Warm regards,Guest Relations

Response from Property: Dear Mr. Stefan,Thank you for sharing your recent experience with us at Radisson Hotel Casablanca Gauthier La Citadelle.We sincerely regret to hear that the room cleaning service did not meet your expectations and required multiple requests. This is certainly not the standard we aim to uphold, and your comments have been forwarded to our housekeeping team to ensure better follow-up and responsiveness moving forward.We also appreciate your feedback regarding the breakfast pricing. While our breakfast buffet includes a variety of fresh and high-quality options, we understand that value perception can differ and will take your input into account when reviewing our offerings.Your opinion is important to us, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Guest Relations

Response from Property: Dear Guest,Thank you for your kind words and for taking the time to share your experience at Radisson Hotel Casablanca Gauthier La Citadelle.We’re thrilled to know that everything—from the comfort and cleanliness of the rooms to the breakfast and location—met your expectations. It's always our goal to provide a consistently high level of service, and we're happy to have delivered on that during your stay.We look forward to welcoming you back very soon.Warm regards,Guest Relations

Response from Property: Dear Guest,Thank you for sharing your experience at Radisson Hotel Casablanca Gauthier La Citadelle. We are pleased to know that you found the bedding fresh and comfortable, allowing you to enjoy a restful sleep in a quiet room.However, we sincerely regret any inconvenience caused by the check-in process and the taxi service upon your departure. Your feedback is valuable to us, and we will address these concerns with the respective teams to ensure a smoother experience for our guests in the future.We appreciate your stay with us and hope to welcome you again for an improved experience.Best regards,Guest Relations.

Response from Property: Dear Spark.Thank you for sharing your detailed feedback and for choosing Radisson Hotel Casablanca Gauthier La Citadelle. We are delighted to hear that your overall experience was positive and that you appreciated the quality of our service and facilities.We have also taken note of your comments regarding service responsiveness and certain room amenities. Your observations are valuable and will help us further enhance our guests' experience.We look forward to welcoming you back soon for an even more enjoyable stay.Best regards,Guest Relations.

Response from Property: Dear Valued Guest,Thank you for your fantastic review and for choosing Radisson Hotel Casablanca Gauthier La Citadelle for your business trip. We are thrilled to hear that you found your room clean and well-maintained and appreciated the timely cleaning services.We’re especially delighted that our team, including Keltoum, left such a positive impression on your stay. Your kind words will be shared with her and the rest of the team.We look forward to welcoming you back on your next visit to Casablanca.Best regards,Guest Relations.