Nora Buri Resort & Spa

The following travel experience is described: 1. We were guided to the hotel tourist information desk by a man and a woman at the front desk. A female service staff told us that we took a wrong taxi to the wrong place and could not catch the boat. Then we walked for a long time to other places to ask that there was a boat at another port and it would arrive at the same time. As a result, the boat failed to arrive as scheduled and was nearly an hour late. We only stayed in Koh Tao Island for an hour and had to return because the last boat was at 4:3pm. We couldn't go anywhere, so we stayed in a cafe waiting for the return boat. The round-trip boat trip took more than 4 hours and was always bumpy on the sea. As a result, my child became sick, had a fever and vomited phlegm with school filaments. During this process, we spent 2500 (1500+1100) baht for two people's round-trip tickets and 1121 (306+515+300) baht for taxi fare, a total of 3621 baht. It also indirectly led to the inability to refund the 1230 baht red sailing activity because Ctrip communicated with the local contractor and only refunded 70%. Total loss: 4851 baht. 2. Because the child had a fever and was sore all over, he could not go to the restaurant for breakfast. I went to the hotel for breakfast by myself, and communicated in advance whether I could bring breakfast back to my child's room, and they agreed. But when I asked them to pack it, they said no, and asked for 170 baht instead of 150 baht. Later, when I took my son's food back to the room, the restaurant did not send the hot porridge I needed for my son. 3. Emailed with the hotel to communicate about the airport delivery service. We could not eat the breakfast provided by the hotel and we had to pay 400 baht. After the complaint, the email said that the fee was waived. 4. We also complained about other issues, such as the price of dining in the restaurant. The price list of steak was 550 baht and the price of tiger prawns was 750 baht, but the steak was charged 750 baht on the bill. It took a long time to change it, and the restaurant did not apologize at all. 5. Because we complained about the above, the hotel called us frantically, and we were seriously disturbed! My child was sick and resting, and I was also very upset. I didn't rest well all night. 6. What's more noteworthy is that we booked a sea view hillside deluxe room, but the room was not right at all. It only had a window on one side, and the room we booked was a sea view room with windows on both sides. 7. We asked for 2 bottles of water to be sent over. We urged them many times and waited for more than 40 minutes before the water was provided to us. In summary, we booked a five-star hotel for three nights, but we still received such service, which was not matched, and there were serious errors that caused my child to get sick and additional losses. We asked for full compensation for the lost expenses, compensation for our current experience, and reduction of the room fees for the two windows that we did not enjoy and the cost of the breakfast for two people on the third morning that we did not eat.