CeTheWorld
May 19, 2025
Unfortunately, the yoga instructor was not available, hence, we didn’t get to enjoy the yoga sessions as planned. If only the hotel is contactable and we can plan on other dates. Their reservation email is not working, then how do we get in touch with the hotel? Sent 2 emails and yet the staff said there were no emails received. How strange! The room we were checked in was hot like sauna, and we requested to change the room. The staff said it’s due to the hot weather therefore room is warmer. Rubbish! It’s the AC issue, don’t blame the weather. We were moved to another room but we still need to request for a fan in the room to circulate the cool air. It’s a nice resort but the poor maintenance is a turnoff! We still enjoyed our stay as the staff at the restaurant are very nice and friendly. Overall the resort experience is nice, just the room maintenance was very poor.