Long Beach Lodge, Chaweng Beach, Koh Samui

Conveniently located near the beach and shopping, with friendly staff. Guests praised the good cleaning and spacious, renovated rooms with fresh bathrooms.

Dear Long Beach Team, For almost four weeks, we’ve been enjoying your excellent food and great service every day. We know what it means to serve good food, and we've appreciated it every day. The guys in the service are always friendly and professional, but unfortunately, there are a few things that have really disappointed us, and I can't just let them go. First of all, your restaurant also has bungalows, and one day, a lady from the reception helped with the service when we ordered another glass of wine. We carefully observed how she poured the wine, and it was definitely much less than usual – about a quarter of a glass. When we pointed this out to her, she explained that the waiters had been pouring too much for the past three weeks. For three weeks? This explanation seems quite implausible. We know exactly what a normal portion of wine looks like, and this was clearly not it. What's even more remarkable is that the lady who served us the wine herself seemed skeptical when she poured it, but she still served it to us. This was clearly not the right way to handle the situation. Then, we wanted to reserve a bungalow for six weeks next year and asked about a long-term discount. The response from the lady at the reception was simply rude and snappy. She told us in a tone that had no hint of hospitality that there were no special rates. Does the owner have any idea how much money he loses due to this kind of response? It seems like the ladies at reception have no place in customer service – they are rude, arrogant, and clearly indifferent to the guests. No smile, no respect, not even the decency to stand up and speak with the guests. If I were the owner, I would replace these receptionists immediately before more guests are discouraged from coming. Lastly, we wanted to pay by credit card. The lady simply turned the terminal around and said, “Here.” No “please,” no “thank you” – just a rude and disrespectful tone. This kind of behavior has no place in a good hotel. In summary, we will definitely not be making a reservation here. The unfriendly attitude of the receptionists and their arrogance are ruining the good impression left by the food and service in the restaurant. I hope the owner realizes soon that these employees are destroying the hotel – the impression they give is that their phones are more important than the guests. With disappointed regards, Dorota Degenhart