Kamitsutsumicyo 1-22, Kanazawa City, Ishikawa Prefecture, 105-0021, JapanView Hotel Details
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Mitsui Garden Hotel Kanazawa Guest Reviews
4.6/5
Great
271 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(271)
Positive reviews(267)
Reviews with photos/video(91)
Delicious breakfast(63)
Convenient location(54)
Close to scenic area(17)
Large rooms(16)
Loved the view(8)
Relaxing hot springs(8)
Friendly front desk staff(8)
Parking difficult(6)
Negative reviews(4)
Anonymous User
Triple Room
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 21, 2024
close to Kenrokuen and Kanazawa garden, very good. The quilt is very soft and comfortable, also love the provided coffee!
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kanazawa.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are very happy to hear that you enjoyed your stay with us.As our customers have said, our hotel is close to Oyama Shrine, Kanazawa Castle Park, Kenroku-Garden, and other famous Kanazawa attractions.Ishikawa Prefecture is a region full of charm, where you can stroll through the scenic streets full of nature and enjoy the unique local food culture and traditional crafts.Since it is located in the center, it is a very good location for sightseeing while enjoying the cityscape of Kanazawa.The scenery in Kanazawa changes throughout the year, so we hope you will visit again soon.All of our staff members look forward to seeing you again on your next visit."Best regards, Mitsui Garden Hotel Kanazawa Front office manager "
Kush Mathur
Comfort Twin Room
Stayed in Mar 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Location: very conveniently located right besides the bus stop for buses back and forth from Kanazawa station as well as other major touristy spots. But even walking wise everything including Kenrokuen garden, Kanazawa castle, the famous districts & also just 2-3 min walk to Omiya shrine
Hotel & Room standard: Elegantly classy and very contemporary rooms. Size was also pretty good and comfortable enough for 2 people for standard room. Room amenities are also very good and the Public bath at top also looks quite fancy.
Staff service: Was very very impressed with the staff service. I think everyone spoke & understood basic English to assist with any questions. Furthermore they even have great personalised hotel brochures for restaurants and spots nearby the hotel and what cuisine each offered which I found very helpful.
Overall an easy 5/5 stay
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kanazawa.Also, thank you for a post despite being so busy.We are humbled and very happy to receive your compliments regarding the staff's hospitality.As our customers have said, our hotel is close to Oyama Shrine, Kanazawa Castle Park, Kenrokuen Garden, and other famous Kanazawa attractions.Since it is located in the center, it is a very good location for sightseeing while enjoying the cityscape of Kanazawa.We hope you will come back to Kanazawa as the weather gradually warms up and the plum and cherry blossom season begins.And from the public bath on the top floor, you can enjoy the view of Kanazawa, so we hope that you can enjoy a relaxing stay.We will make improvements based on the opinions we receive and aim to improve our services, so we look forward to seeing you again when you come to Kanazawa."Best regards, Mitsui Garden Hotel Kanazawa Front office manager "
Kwai Lan
Moderate Twin Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on May 28, 2024
Mitsui Garden, never failed in my expectations for service and cleanliness.
Service is all great. Rooms are great.
Restaurant service in the hotel is also great. Love the manager of the restaurant, very kind to their guests and will go extra to keep the guest pleasantly happy.
Never to miss another Mitsui Garden in Japan.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kanazawa.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are humbled and very happy to receive your compliments regarding the staff's hospitality and you enjoyed your stay with us.We are glad that you enjoyed the breakfast as well. We have a wide selection of traditional crafts from Ishikawa Prefecture, including Kutani ware, and we hope you will enjoy the culture of Ishikawa Prefecture along with your food.Ishikawa Prefecture is a region full of charm, where you can stroll through the scenic streets full of nature and enjoy the unique local food culture and traditional crafts.We offer a view from the large public bath that changes with the seasons, and seasonal menus at the breakfast venue, so we hope you will choose us as your accommodation the next time you visit Kanazawa."Best regards, Mitsui Garden Hotel Kanazawa Front office manager "
Ng Cai Feng
Standard , 2 Beds
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Good hotel with clean rooms and good services!
Poon Luca
Triple Room
Stayed in Apr 2024
Couples
9 review
4.0/5
Very Good
Posted on Jun 16, 2024
The hotel staff are polite, the food is excellent, and the environment is good
Response from Property: Thank you very much for your patronage of Mitsui Garden Hotel Kanazawa and taking time to leave the review.We are pleased to know that you were satisfied with your stay with us.It is our pleasure to hear from our guests so that we learn more and improve our service.We are looking forward to welcoming you in the near future.Best regards, Mitsui Garden Hotel Kanazawa Front office manager
Sharon31
Comfort Twin Room
Stayed in Sep 2023
Other
10 review
4.0/5
Very Good
Posted on Nov 2, 2023
good room, very near the fresh fish market, in walking distance
Response from Property: Thank you for staying at Mitsui Garden Hotel Kanazawa. We appreciate for your review about your stay.We are located in the center of Kanazawa city, and it is very convenient to visit most of tourist destinations in Kanazawa. We look forward to welcoming you in the nearest future.Best Regards,Front office Manager
Mary
Comfort Twin Room
Stayed in Nov 2023
Family
5 review
4.7/5
Amazing
Posted on Dec 19, 2023
Overall the hotel is good but it isn’t convenient for people who drive. There isn’t a place for us to unload the luggage and the car park offered with discount is quite a distance.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you again for your feedback after your stay.We apologize for any inconvenience caused by the parking lot at our hotel and for any disappointment it may have caused. As there is no parking lot adjacent to the hotel, we are happy to provide our guests arriving by car with preferential parking rates, although it is about a 10-minute walk from the hotel. We are not able to offer preferential rates, but there are coin-operated parking lots scattered around the hotel, so we would appreciate it if you would consider parking at your convenience.Also, we are sorry to inform you after your stay, but depending on the availability on the day of your stay, you may be able to use the parking lot at the rear entrance of the hotel for loading and unloading your luggage only.Again, we are very sorry that we could not provide you with a satisfactory stay. We take your feedback very seriously and will make every effort to improve our operations in the future. Thank you very much for your valuable feedback.Mitsui Garden Hotel Kanazawa Rooms Manager
Guest User
Triple Room
Stayed in Nov 2023
Family
5 review
4.7/5
Amazing
Posted on Dec 25, 2023
Nice hotel to stay Kanazawa. Near a fish market and restaurant with easy public transport.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Kanazawa and sharing your evaluation. We are pleased to hear that you were satisfied with our service. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Kanazawa once again.
Guest User
Comfort Twin Room
Stayed in Oct 2023
Family
4 review
4.7/5
Amazing
Posted on Nov 14, 2023
Hotel is a short bus ride from Kanazawa Station. Very clean and nice rooms. Many restaurants in this area.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Kanazawa and sharing your evaluation. Your comment concerning the room is also much appreciated.We are pleased to hear that you were satisfied with our service. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Kanazawa once again.Best Regards, Mitsui Garden Hotel Kanazawa Front office manager
CLIFFORD LO
Comfort Twin Room
Stayed in Nov 2023
Solo travelers
1 review
2.7/5
Posted on Jan 1, 2024
I stayed for four nights but staff only gave me three breakfast coupons.!!
Response from Property: Thank you very much for your stay at Mitsui Garden Hotel Kanazawa. We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are sorry that we have caused you discomfort regarding the breakfast coupons.when you check in we gave you 3 breakfast coupons. After that we gave you another one. You got totall 4 breakfast coupons.We are sorry for your inconvenient and waste of your time.We are very sorry for our mistake.We will share your comments with our staff and work on retraining them.All of our staff will continue to work hard to meet your expectations. We sincerely look forward to welcoming you again.Mitsui Garden Hotel Kanazawa Accommodation Manager
Guest User
Comfort Twin Room
Stayed in Nov 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Dec 8, 2023
Good location, easy access, nearby convenient stores, recommended
Response from Property: Thank you very much for your patronage of Mitsui Garden Hotel Kanazawa and taking time to leave the review.We are pleased to know that you were satisfied with your stay with us.It is our pleasure to hear from our guests so that we learn more and improve our service.We are looking forward to welcoming you in the near future.Best Regards, Mitsui Garden Hotel KanazawaFront office manager
Ka Fong
Superior Twin Room
Stayed in Nov 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Very good location near any attractions
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you again for your feedback after your stay.As you mentioned, our hotel is located in the centre of Kanazawa, making it a convenient base for your stay in Kanazawa. The hotel is also within easy reach of major attractions such as Omimachi Market and Kenrokuen Garden, and we hope that many guests will make use of our hotel when travelling to Kanazawa.We will make every effort to further improve our services, so we would be delighted if you would continue to use our hotel and give us your honest feedback. We sincerely look forward to welcoming you to our hotel.Mitsui Garden Hotel Kanazawa Accommodation Manager
Anonymous User
Moderate Queen Room
Stayed in Dec 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jan 9, 2025
Very good
ThewThew_Life
Moderate Queen Room
Stayed in Dec 2024
Couples
10 review
4.5/5
Great
Posted on Jan 13, 2025
The hotel service is very good, the staff are polite and smiling, the hotel facilities are complete, and the hotel location is very good. There is a convenience store near the hotel, and it is very convenient to go to Kanazawa attractions
Original TextTranslated by Google
6/9
Guest User
Comfort Twin Room
Stayed in Dec 2024
Other
12 review
4.0/5
Very Good
Posted on Jan 13, 2025
The room is large, with a passage between the twin beds, which can barely open two 24-inch suitcases. There are convenience stores and restaurants downstairs, which is very convenient. The hotel has a large bath, but I didn't use it because it's not a hot spring. The wifi speed in the room is OK, and the supplies are complete. The bathroom is not big but has a bathtub. It is within walking distance to Kanazawa Castle, which is a good choice.