Hampton by Hilton Kaili Reviews

Great service. Shout out to front desk, Li Lifei, who goes above and beyond to help with all our needs.

Nice hotel , good breakfast

Thank you so mush. Your staffs gave much help to us I will not forget their kindness

Excellent hotel. Very clean and a convenient stop from Guiyang if you want to visit the Miao villages nearby. Great service and the price is very reasonable!

Super fast and easy check in, good access to public transit and Didis to anywhere else. Rooms were big and comfy!

Good place to stay and also very popular among travellers of the area. Good breakfast, better than an average Hampton’s. Though as the hotel was full the staff of the restaurant had a hard time to keep up with the flow of the people in the morning. Overall a pleasant stay. Too bad they didn’t send a robot to bring us our takeaway to the room, our son was really looking forward to that 😆

Very warm welcome from the team. They have supported me with a lot of enthusiasm thus making my stay in Kaili a real pleasure during this Covid period. They have for example helped me in finding a forwarder to ship my bike back to Shanghai (could not get it on high speed train). All hotel guests were graciously invited for a mid autumn festival dinner with the team. I highly recommend the hotel and want to thank the team. Olivier

There was no one to help with luggage at the entrance of the hotel. A man who looked like a bellman was chatting with the front desk. I parked the car in front of the hotel, took out two suitcases from the trunk, and walked to the front desk. This process took about five minutes. We have been chatting for minutes and no one cares at all. The room hygiene is very poor. There were obvious stains on the sofa and carpet. The bath water is hot and cold. The air conditioner was broken and couldn't cool the air. I don't know how long the heater had been on when I checked in. It was 30 degrees Celsius in the room and I couldn't accommodate anyone. I called the front desk and they told me that heating had started in Guizhou. It was 20 degrees during the day. Do you need heating air? ? The air conditioner couldn't cool down, so an air cooler was brought in. After blowing it for more than an hour, it didn't work and water leaked all over the floor. It was so hot that I couldn't bear the heat and was asked to change the room at 11:30 in the middle of the night. I don't know why I wasn't told earlier that I could change the room. The room I changed to was at least ten degrees different from my own room and the air conditioner could produce cool breeze. In the middle of the night, I had to worry about luggage and people, and the check-in experience was very poor! ! ! Avoid the trap! ! !

The sanitary condition is staggering. The entire carpet in the room is full of dirt. We checked in with our children at the front desk after ten o'clock. When we returned to the room, we found the room condition and politely informed the front desk and asked to change rooms. An hour later, we asked the front desk if the change had been made. We don't want to stay at the front desk and interfere with their check-in. Let's go to the room and wait for the cleaning aunt to handle it. As a result, an aunt came and asked me to take my luggage and follow him to one room after another to see that their hotel carpets were like this. At 11 o'clock in the middle of the night, I was asked to follow the cleaning lady. The sweeper called the front desk and asked their person in charge to come out and deal with it. After a long time, a so-called person in charge came and the first sentence was that the wool carpet was just dirty like this. What does it have to do with the material? He also said that all carpets in the hotel were like this and they couldn't judge. It was not dirty and met my requirements, but it couldn't even do simple cleaning. It was so funny that the guest asked me to make no judgments. I wanted to call the tourism bureau and call the industrial and commercial department before they moved us to a chess and card room. I don’t want to say more because we drove for four hours with our children and the time was at 12 o’clock. We could only check in. I thought about forgetting it, but when I checked out the next day, a staff member (pregnant woman) came up and asked me about yesterday. What's going on with the carpet? I'm a cleaner. I want to explain to you what happened to the carpet yesterday. I sent a pregnant woman here to force me to hit someone, or something. I really don't understand. It's considered a mid-range chain to deal with this kind of problem. The attitude, the sanitary conditions, and the dirty words of the staff mean that wool carpets are dirty when they leave the factory. At the worst, they charge me a check-out fee. Are we staying in the hotel just to make false complaints and get a free room? If you don't quarrel, you won't be able to deal with the problem at all. Thinking that the customers are all tired of traveling and living in the past, I will treat it coldly.

The frozen siomai, I took a bite, the siomai skin was already moldy!!! It made me sick for a long time! This is not the first time I have stayed here, and this time the experience is really bad.

The room is spacious and comfortable, parking is convenient, breakfast is rich, service is warm, facilities are not smart, air conditioning is not very powerful, clean and hygienic, there are roosters crowing in the morning, and it has a rural atmosphere😁

The accommodation experience was very good. The waiter selected the room type according to our requirements. If there is anything we need, we will contact us at any time and solve it for us. The room is very large and meets our requirements. I recommend staying here.

This is one of the better Hilton hotels I've stayed in. The service is standard, and the front desk lady is friendly and approachable. The room is clean, the facilities are good, the parking is convenient, right in front of the door, and the breakfast is rich.

Last night I stayed at the Hampton by Hilton Kaili. I felt that the hotel was first-class in terms of both hardware facilities and soft services. The hotel building and lobby are very grand, the rooms are also large, and the decoration is quite exquisite. The room lights are bright, and the bedding is very neat. The waiter specifically asked if there were any special requirements for the room, and finally arranged a non-smoking room. Because there was no trouble with smoke and other odors, my wife and I slept well at night. It is worth emphasizing that the hotel breakfast is very rich, with so many varieties that it is impossible to eat it all, and they are all very delicate; the hotel has a lot of parking spaces, and parking can be parked in the ground and underground garages, which is convenient for self-driving tourists to stay.