the DOUGLAS, Autograph Collection

the DOUGLAS, Autograph Collection Reviews

the DOUGLAS, Autograph Collection

45 Smithe St, Vancouver, British Columbia, V6B 0R3, CanadaView Hotel Details
the DOUGLAS, Autograph Collection
the DOUGLAS, Autograph Collectionthe DOUGLAS, Autograph Collectionthe DOUGLAS, Autograph Collection
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the DOUGLAS, Autograph Collection Guest Reviews

4.5/5
Great
108 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(108)
Positive reviews(9)
Reviews with photos/video(3)
Jackjackjack
Two Queen Room with City View
Stayed in Nov 2024
Family
9 review
4.7/5
Amazing
Posted on Dec 27, 2024
The room smelled a little, the water pressure from the sink wasn't great, the room felt a bit small, there's no pool, the casino attracts questionable guests. Other than that, it was nice.
Response from Property: Thank you very much for your review! We have forwarded your review to our housekeeping team and engineering team respectively for future improvement. We are looking forward to welcoming you again in the future! #ExactlyLikeNothingElse
Guest User
Two Queen Room with City View
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Great service and good location
Response from Property: Thank you for your positive review! It is our honor to know that you enjoyed your stay with us and we are looking forward to welcoming you again in the future! #ExactlyLikeNothingElse
Guest User
Two Queen Room with City View
Stayed in May 2024
Family
3 review
4.0/5
Very Good
Posted on Aug 26, 2024
The room is too small, and the tap water is too slow. Breakfast is delivered to the room after ordering. There are few varieties, and it is almost enough for two days. The hotel price is not cheap. It is very convenient to have a casino downstairs. There are also convenience stores and restaurants around. The service is pretty good. There is no separate shower room, so you need to stand in the bathtub to take a shower.
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Response from Property: Thank you for your valuable opinion! Since the Marriott Group only operates hotels and in-room dining (In-Room Dining) in the Parq Vancouver building, the hotel breakfast included in your reservation is in-room breakfast. Regarding the hydraulic feedback in the toilet, we will report it to the engineering department for follow-up. We look forward to continuing to uphold the DOUGLAS service principles to provide you with quality services! Sincerely, The Douglas Hotel, Autograph Collection Guest Experience Experts
Chituxiaoyang
King Room
Stayed in Oct 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Nov 22, 2023
I really like this hotel. It's very new and smells good. Breakfast is delivered directly to the room. It's large and delicious. The front desk also gave me a high-rise room with a great view. It's next to JW. You can change rooms.
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We are glad that you enjoyed your stay and we look forward to continuing to provide you with quality service in line with the DOUGLAS service standards! The Douglas, Autograph Collection Hotel Sincerely, Guest Experience Expert Team
Guest User
King Room
Stayed in May 2023
Family
16 review
5.0/5
Outstanding
Posted on Jun 30, 2023
Super nice hotel, new and big, in the city center, meets the five-star standard, there are Chinese-speaking service staff at the front desk, there is no refrigerator in the room, and there is a free ice machine in the corridor, if you need iced drinks, go get the ice yourself Good, the bed is big, the bedding is comfortable, and it is cleaned and tidy every day. Don’t forget to leave a tip of $5 next to the pillow~ There are supermarkets and restaurants in the surrounding area. Don’t worry about homeless people. Homeless people are only 2 kilometers away activities in that area. Overall recommendation, perfect~
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6/9
Response from Property: Thank you for your valuable opinion! We are glad that you had a pleasant stay during your stay, and we look forward to continuing to provide you with quality service upholding the DOUGLAS service standards! Sincerely, The Douglas, Autograph Collection’s team of guest experience experts
Anonymous User
King Room
Stayed in Mar 2024
Couples
13 review
5.0/5
Outstanding
Posted on Jun 23, 2024
I like the hotel style
Original TextTranslated by Google
Response from Property: 感謝閣下的寶貴意見！the DOUGLAS為萬豪集團的傲途格精選（Autograph Collection）之其中一員，每一間傲途格精選酒店均擁有各自的獨特標記。 the DOUGLAS 道格拉斯傲途格精選酒店的獨特標記為源自於北美洲西北部的花旗松樹（Douglas Fir Tree），本酒店於設計上加入大量木系及混凝土風格，於大自然和城市間牽線，為您的旅途增加一點獨特性。我們很高興閣下於住宿期間過得愉快，我們期待能繼續秉承DOUGLAS服務準則為閣下提供優質服務！道格拉斯傲途格精選酒店賓客體驗專家團隊 謹啟
10yuebaobao
King Room
Stayed in Jul 2023
Booked for others
9 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Helped the boss to book a room, satisfied!
Original TextTranslated by Google
Response from Property: Thank you for your valuable opinion! We are very happy that your boss had a pleasant stay during his stay, and we look forward to continuing to provide you with quality service upholding the DOUGLAS service standards! Sincerely, A Team of Guest Experience Experts at Douglas Autograph Collection Hotels
Guest User
King Room
Stayed in Jan 2023
Travel with friends
15 review
5.0/5
Outstanding
Posted on Feb 23, 2023
Good location, room is ok
Original TextTranslated by Google
Response from Property: Thank you for your valuable feedback! We look forward to continuing to provide you with quality service in accordance with the DOUGLAS service standards! The Douglas, Autograph Collection Hotel Guest Experience Expert Team Sincerely,
jk_j9
Two Queen Room with City View
Stayed in Dec 2024
Family
40 review
5.0/5
Outstanding
Posted on Jan 6, 2025
清潔感もあり、イソップのアメニティだったのでとても良かったです。サービスもよかったので、またバンクーバーに行った時には利用したいと思いました！
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