Protea Hotel Fire & Ice! Johannesburg Melrose Arch Reviews

Nice hotel and very friendly staff- the room was clean and overall it was a really pleasant experience in a safe location .

As good as always

Nice room, rich breakfast

The guest relations manager Cintia, the restaurant host Thulare, They are born for hospitality. They are everything a guest can ask for.

Received best service from Thuso, Sandile & Cynthia. Fire & Ice never disappoints... home away from home. A good vibe for a good catch up lunch.

Friendly very professional! Spumelele always with a beautiful smile! She recommended the lamb stew,it was amazing it sure reminded of my mama stew! Great place to have dinner and relax,if future trips arrive I’ll be staying at this friendly hotel Thanks J Seattle Wa.

The room is so homely and the restaurant and bar service is outstanding. We had a problem with our Prokard and the Manager Ms Connie Phakathi gave us all her time to assist until we successfully downloaded our recent Prokard form.Otherwise we would have forfeited our discount voucher. Thank you very much Sister Connie and continue care for others. We will definitely make this hotel our home far away from Limpopo Province.

Fortune was extremely friendly in reception as I was checking out. A true reflection of how all the staff are at Protea Hotel. I shall look forward to staying here soon. It was important to feel this way about my first stay at this hotel as it often t determines whether you want to come back.

The BONIVOY Hotel offers an exceptional lodging experience, combining comfort, cleanliness, and a welcoming atmosphere. The facilities are well-maintained, with spacious and well-equipped rooms that ensure a pleasant stay for guests. Additionally, the hotel's services are efficient, providing a satisfying experience. One of the highlights of the stay was the receptionist, Smangele, whose friendliness and professionalism made the experience even more special. Her warm and helpful attitude made a significant difference, ensuring excellent service from check-in to check-out. I highly recommend the BONIVOY Hotel for those seeking comfort and quality service, with top-notch hospitality provided by professionals like Smangele.

The staff was so warm and friendly and the food at the restaurant was amazing and the serving was generous too(i had the traditional dish "oxtail") Special thanks to Werner for an excellent service :)thank you.Will definitely come back here

This is one of the best hotels in South Africa especially in Johannesburg extremely lovely staff, amazing food, and excellent service. Whenever you come and visit make sure to visit the restaurant on the first floor and ask for Connie she’s just an angel

Amazing experience in the 1st floor restaurant..Chef Siphesihle made amazing Indian curry for breakfast, great taste and amazing hospitality. Thank You

Guys i had the best cs service on this hotel but specially on the restaurant of protea hotel the waiterssss soo respectful and so helpful the girl waitress Nthati made my day since ive mistakenly ordered a beef which wasnt fillet since im not a beef lover and she made sure to go and bring me the right one also the other waiter raimond didnt even charge me even tho was my fault god bless him cute lovely funny experience but 1010 service…

I loved my experience at Protea! The rooms were spacious and clean and very comfortable. The breakfast buffet was extremely delicious and had a wide variety of options too. The staff is so kind and the service is very fast, especially Thuso, his service is impeccable. Definitely coming back to this hotel!