No.2221 Middle Ring East Road, Nanhu District, Jiaxing, Zhejiang, ChinaSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.5/10
Outstanding
2374 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.5
Cleanliness9.6
Filter by:
Sort by:
All reviews(2374)
Positive reviews(2330)
Reviews with photos/video(887)
Friendly front desk staff(413)
Delicious breakfast(299)
Perfect for business trips(138)
Close to scenic area(72)
Nice bathtub(31)
Has rooms for families(30)
Luxurious(30)
Negative reviews(44)
Wei
Premier Room - City-View (2 beds) (Bathtub)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 16, 2025
A nice location, has self service of laundry room with detergent. Make a trip very pleasant.
Response from Property: 小伯是一家連鎖酒店,每家都有不一樣的體驗.很高興可以得到您的滿意,很樂意為您效勞,期待您的再次入住!
Martin Barry
Premier Room - City-View (Double bed) (Bathtub)
Stayed in Jan 2024
Solo traveler
9 review
10/10
Outstanding
Posted on Feb 8, 2024
Breakfast was excellent, nice staff that were very accommodating to my mother during her stay. Would recommend to those looking to stay in the Nanhu area
Response from Property: 尊敬的賓客,您好:在小伯,總有不期而遇的温暖,在小伯,總有不變的真心期待您的入住,在小伯,總有家人般的關懷用心貼心~在小伯,總有一羣美麗的花兒期待着您回家喔~~
jazziee
Premier Room - City-View (2 beds) (Bathtub)
Stayed in Jul 2023
Family
15 review
10/10
Outstanding
Posted on Nov 19, 2023
Nice hotel with good location. Easy to access from the hotel.
Response from Property: 尊敬的賓客,您好:感謝您在伯爵世家酒店的駐足停居,也感謝您在忙之中對我們的點評,為您提供乾淨舒適的入住體驗是我們的應盡之事,期待與您再次相遇,祝您旅途愉快!
Ying
2-bed Room
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 28, 2024
Super nice and clean.
Response from Property: 尊敬的賓客,您好:在小伯,總有不期而遇的温暖,在小伯,總有不變的真心期待您的入住,在小伯,總有家人般的關懷用心貼心~在小伯,總有一羣美麗的花兒期待着您回家喔~~
Anonymous User
Selected Double Room
Stayed in Jan 2024
Business traveler
3 review
10/10
Outstanding
Posted on Feb 24, 2024
Very good!!
Response from Property: 哇哦!我們突然被親的點評感動到了!如此走心的點評,把小伯描述的面面俱到!看來親即將要跨入忠實粉的行列了呢,感謝您的點評,期待您的下次入住哦!
Guest User
Selected Double Room
Stayed in Jun 2025
Family
4 review
10/10
Outstanding
Posted on Jul 30, 2025
The stay was truly amazing, with impeccable service and ambiance! This stay was truly a pleasant surprise! From the moment we entered the hotel lobby, we were captivated by the fresh aroma and clean, bright environment. The front desk lady was friendly and helpful, and check-in was super fast. Our room was even more amazing. The moment we opened the door, we were greeted by a light, disinfectant scent. The sheets were crisp, white, and incredibly comfortable to the touch. The windows opened to expansive views. The room was immaculately clean, even down to the corners. The bathroom mirror and countertops were spotless, and the amenities were neatly arranged. What touched me most was the detailed service. Every day after we left, the cleaning lady would quietly replenish our water and toiletries, even tidying up our charging cables that had been carelessly left on the table. The carpets in the common areas were vacuumed daily, the elevators were always kept clean, and the hallways were filled with fresh greenery, ensuring a truly refreshing stay. This clean, comfortable, and thoughtful environment made our stay incredibly reassuring. I highly recommend it!
Original TextTranslated by Google
6/9
Response from Property: Jiaxing Earl's Family Hotel has long upheld a customer-first service philosophy, meticulously focusing on every detail to provide every guest with satisfying service. We will continue to strive to provide even better service to our guests and look forward to welcoming you back.
Guest User
Selected Double Room
Stayed in Jun 2025
Family
21 review
10/10
Outstanding
Posted on Jul 30, 2025
I was visiting my sister in Jiaxing, and she booked me this hotel. I was blown away. The room was impeccably clean, with all the amenities, a well-organized layout, and a thoughtful design. The bed was so soft I couldn't get out. The room was impeccably clean and comfortable. The shower had instant hot water, and the water flow was steady. The breakfast was varied, delicious, and nutritious, and the coffee was excellent. The stay was a great experience. The room was well-equipped, and the room even had a robot delivery service, which was a real touch of technology.
Original TextTranslated by Google
6/8
Response from Property: Dear guests, hello: At Xiaobo, there is always unexpected warmth, at Xiaobo, there is always an unchanging sincere anticipation for your stay, at Xiaobo, there is always family-like care and attentiveness ~ At Xiaobo, there is always a group of beautiful flowers waiting for you to come home~~
Yeyeyezi123
Selected 2-bed Room
Stayed in May 2025
Family
9 review
10/10
Outstanding
Posted on Jun 30, 2025
Well, this is my second time staying here. The room was clean and spacious. The nice lady at the front desk even upgraded our room! It was also quite quiet!
Original TextTranslated by Google
Response from Property: Dear guest, Hello! Thank you for your 5-star rating! We welcome you to beautiful Nanhu. Good times are always fleeting, and the Earl's Family Hotel is grateful to have met you on this day. Thank you for this opportunity and for choosing us! We will cherish this opportunity and look forward to seeing you again! Best wishes!
Yinkevin
Premier Room - City-View (Double bed) (Bathtub)
Stayed in May 2025
Booked for others
15 review
10/10
Outstanding
Posted on Jun 15, 2025
An ultimate stay experience, unlocking your ideal travel lifestyle.
I recently stayed at the Earl's Family Hotel, and the experience was truly wonderful. I can't give it a complete thumbs up!
From the moment I stepped into the hotel lobby, I felt a sense of luxury and warmth. The simple yet luxurious decor, paired with the perfect lighting, instantly put me at ease. The front desk staff was friendly and professional, and the check-in process was efficient and quick. They also thoughtfully provided information about the hotel's amenities and nearby attractions, making me feel very at home.
The guest rooms were impeccable. Spacious and bright, they were beautifully appointed, and every detail showcased quality. The bedding was soft and comfortable, and the mattress had just the right firmness, ensuring a restful night's sleep. The toiletries were all high-quality brand-name products with a pleasant, light fragrance. The in-room smart technology was a real plus, allowing me to adjust the lighting and temperature with a simple touch, adding a touch of technology.
The hotel's dining experience also delighted me greatly. The breakfast menu is rich and varied, featuring Chinese hot porridge, steamed buns, and fried dough sticks, as well as Western-style bread, coffee, ham, and a variety of fresh fruits and exquisite desserts. Each item is delicious and fully caters to every taste.
The leisure and entertainment facilities are equally excellent. The gym is fully equipped for daily fitness needs and is a pleasant place to relax. There's also a comfortable spa area for relaxing after a day of play, perfect for both physical and mental fatigue.
The hotel's location is also excellent, with convenient transportation, making it extremely convenient for both sightseeing and shopping. Furthermore, the hotel's comprehensive security measures provide a safe and secure stay.
My stay at the Earl's Family Hotel was truly remarkable, and every aspect of the hotel's commitment to quality and customer service was evident. Whether traveling for business or leisure, this is an excellent choice, and I will definitely be back!
Original TextTranslated by Google
Response from Property: Dear guests, hello: At Xiaobo, there is always unexpected warmth, at Xiaobo, there is always an unchanging sincere anticipation for your stay, at Xiaobo, there is always family-like care and attentiveness ~ At Xiaobo, there is always a group of beautiful flowers waiting for you to come home~~
Guest User
Selected Double Room
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 11, 2025
This stay was fantastic! The hotel is super conveniently located, just a 10-minute drive from Nanhu Lake, and surrounded by a wealth of shopping and dining options. The elegant décor and refreshing aroma captivated me upon entering the lobby. The front desk staff was incredibly welcoming, proactively explaining breakfast times and nearby attractions upon check-in, and even offering welcome fruit.
The room was spacious and bright, with soft, comfortable bedding. The bathroom had separate wet and dry areas, a toilet, and a large bathtub, adding to the comfort. The most surprising addition was the air purifier and mini-fridge—perfect attention to detail.
The breakfast was plentiful, with both Chinese and Western options. The freshly cooked noodles and baked bread were incredibly delicious. The gym and laundry room are open 24 hours a day and are brand new. I even received a gift upon check-out, and the entire experience was truly heartwarming. It's an excellent value, and I'll definitely stay here again when I visit Jiaxing!
Original TextTranslated by Google
6/9
Response from Property: Dear guest, Hello! Thank you for your 5-star rating! We welcome you to beautiful Nanhu. Good times are always fleeting, and the Earl's Family Hotel is grateful to have met you on this day. Thank you for this opportunity and for choosing us! We will cherish this opportunity and look forward to seeing you again! Best wishes!
Tiantianqisishanshanxing
Premier Room - City-View (2 beds) (Bathtub)
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 28, 2025
This hotel is amazing! The room was clean and comfortable, with great bedding. The front desk was friendly and the check-in process was quick. The breakfast was varied and delicious. The location was also convenient, and the value for money was excellent.
Original TextTranslated by Google
Response from Property: Dear guests, hello: At Xiaobo, there is always unexpected warmth, at Xiaobo, there is always an unchanging sincere anticipation for your stay, at Xiaobo, there is always family-like care and attentiveness ~ At Xiaobo, there is always a group of beautiful flowers waiting for you to come home~~
Guest User
Premier Room - City-View (2 beds) (Bathtub)
Stayed in Jun 2025
Family
2 review
9.0/10
Great
Posted on Jul 27, 2025
The room smells a bit strong, the carpet is very dusty, and the bathroom exhaust fan doesn't work! The location is still an advantage. It is very convenient from the Nanhu Visitor Center and is also convenient for visiting the Jiaxing Museum and the Nanhu Revolutionary Memorial Hall.
Original TextTranslated by Google
Response from Property: We sincerely apologize for the poor room hygiene experience you experienced! Upon receiving your feedback, we immediately completed a comprehensive cleaning and rectification of the room in question, and have also strengthened our hygiene inspection standards for all guest rooms. The cleaning team has received rigorous review and training. Thank you for your feedback and feedback!
Guest User
Selected 2-bed Room
Stayed in Jun 2025
Family
34 review
7.5/10
Posted on Jul 18, 2025
The room was small, with not much room to move around except for the bed. It was clean and tidy, though. There was little service, except for a robot. The parking lot was large and convenient.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry that your stay was not satisfactory. Upon reviewing your feedback, we have immediately contacted the Housekeeping and Service Department to investigate. We sincerely apologize for any oversights in facility maintenance and service details and will implement improvements. Your feedback is important to us, and we hope to give us another opportunity to make amends. We look forward to your next stay and seeing our progress.
Guest User
Family Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 16, 2025
I changed rooms from another hotel and found this place to be truly cozy! I finally got two solid nights of sleep! The downside is that the soundproofing isn't very good, but it's not too bad; people aren't too noisy, just the sound of doors slamming! The service is also great! We stayed in a family room, which was really cozy! The area is also busier, and the Hema supermarket is right across the street, so convenient! I even forgot to take pictures! Very good value for money, very recommended.
Original TextTranslated by Google
Response from Property: At Xiaobo, there is always unexpected warmth. At Xiaobo, there is always an unchanging sincere anticipation for your stay. At Xiaobo, there is always family-like care and attentiveness. At Xiaobo, there is always a group of beautiful flowers waiting for you to come home.
Guest User
Selected 2-bed Room
Stayed in May 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 30, 2025
This is the second time I booked this hotel. It looks quite grand from the outside, the room is clean and tidy, the price is reasonable, and although the breakfast doesn't have many varieties, it is delicious. My children ate two bowls of potato noodles. If you drive, they also have a large parking lot, which is very convenient and easy to get in and out. If I go there next time, I will book a hotel with this hotel again. The only difference is that the hair dryer is a bit old, and it would be better if there was a refrigerator in the room.
Original TextTranslated by Google
Response from Property: Wow! We were so moved by your review! Such a heartfelt review, describing everything about Xiaobo so well! It looks like you're on the verge of becoming a loyal fan. Thank you for your review, and we look forward to seeing you next time!