With a stay at Sugar Palm Grand Hillside in Karon, you'll be in a shopping district, a 4-minute walk from Kata Beach and a 2-minute drive from Karon Beach. This 4-star hotel is 6.4 mi (10.3 km) from Patong Beach and 12.3 mi (19.8 km) from Kamala Beach.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch at the hotel's restaurant, Baby Palm, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 106 air-conditioned rooms featuring refrigerators and minibars (stocked with some free items). Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
"I stayed at this hotel, which is advertised as 4 stars, but in my opinion, it's more like a 3-star property.
The rooms look tired and are in need of an update. I booked a room with pool access, but it turned out to be a small shared pool for only three rooms. The view from the room was completely different from what was shown in the booking photos; instead of an aesthetic view, there was a wall, bushes, and a pathway with a constant stream of people, which made it feel like there was no privacy at all.
It's also important to note the discrepancy between the website photos and reality – the rooms look much more appealing visually online than they do in person.
I booked two rooms: one for a day (a standard room) and the second with pool access and a 'beautiful view.' Unfortunately, my expectations weren't met. Due to the situation in the country, I was being extra cautious with my booking, but the second room ultimately didn't live up to its description.
I also want to point out that there was no acknowledgment of my birthday, even though many reviews mentioned congratulations and compliments from the hotel. In my case, there was neither a greeting nor even a verbal acknowledgment from the staff, even though I visited the reception on that day for another issue.
On the positive side: when I reported it, the staff quickly resolved the shower problem (leaking and intermittent hot water).
However, the overall impression was spoiled by mundane issues: during the rainy season, the room's location wasn't ideal – it was dark and felt confined. At one point, there were even leaks from the ceiling. The tap water was also periodically rusty.
Housekeeping left much to be desired: throughout my stay, I noticed a toothpaste cap behind the sink in the mirror that hadn't been removed before my check-in. Out of curiosity, I didn't remove it myself, wanting to see when it would be taken away during cleaning, but it remained there until I checked out. There was also noticeable dust in some areas, including above the bed.
Additionally, the reusable slippers and bathrobes made me question their freshness and cleanliness.
It's also worth noting that the 'Crocs' that many people mention are only available in very large sizes, so they won't fit people with smaller feet.
Overall, I personally cannot recommend this hotel to friends and do not plan on returning."