Hot Springs Hotels in Solidaridad

one of the best hotel I have stayed, you have everything like 12 restaurants to eat and the pools and the place to do kayak and be on the ocean pools ara amazing its a nice resort with everything you can dream, amazing views and the restaurant the mercado san juan its amazing for breakfast its food all around Mexico you need a week to see the whole hotel, plus you have acces to all the parks of Xcaret we try the xenses and Xcaret at night its nice, everything for all the family better than the disneys resorts I think its one of the top 10 best hotels in the world, it has something for all kind of taste, from privacy to a lot of places for socialize. I will comeback again for longer stay its worth it.

Insanely beautiful hotel. The rooms are amazing. Service, beach everything is perfect

Overall, we had a phenomenal stay. Pros: The food was amazing. The main and beach restaurants plus the lounge had unique and fresh ingredients. The wait was worth it to have freshly made food rather than premade or cold meals. Staff: The staff was very welcoming and accommodating. They were kind and wanted you to enjoy the experience. Pool/beach: We really liked the cleanliness and upkeep of both areas. The staff was very attentive and helped you with anything you needed. Rooms: The rooms were very spacious. We had a connecting suite which was great. We liked that you couldn't hear outside noise like neighboring doors shutting or even noise above or below your room. Cons: The hotel is new but the bathrooms did not seem to be on par with the rest of the room. The shower floors had debris, mildew around the tub and shower tiles, and algae on the rain shower head. The shower and bath area really need upkeep and for the hotel status should not look this way. Check-in: Our room was ready way past 3 pm. After traveling all day, you want to go to your room and start your vacation. I understand large rooms require time to clean. It would be great if there was a place to change while you wait, so you can at least enjoy the beach and pool. Store: Guests forget basic toiletry items all the time, so it would be great if the store carried them. You can have items delivered from off-site through the concierge for a fee. All and all, we would stay there if again with the minor fixes.

I have stayed in some top hotels. This is undoubtedly the overseas hotel with the best value for money and the best service I have ever stayed in. It includes free park tickets. Other hotels pick up from the airport by shuttle bus or the like. This one is a Model Every employee around the clock is enthusiastic and serious. They also speak the best English among the Ten Days Inn in Mexico.

The hotel is in the large park of Kaman Beach. There are many luxury hotels around. There are many golf courses. The hotel is a holiday nature and there are many recreational items. Please don't compare with the city business hotel. The balcony has bird droppings and the room has spiders. Normal, because the hotel is covered by the jungle, there are many flora and fauna, the breakfast is good, dinner is better, there are many restaurants and pools, the beach and sea are medium!

The hotel and all the experience was terrible. The food in the buffet is pretty much the same everyday and the quality is really low. There are not enough sunshades for all the guests in the hotel. One day, we left our towels on the sunbed, when we came back 30 minutes later they were gone and the staff told us that they ran out of beach towels. We lost our sunbeds and towels and we had to leave the pool because there weren’t any seats left. The staff doesn’t care about the hotel guests. The golf cars that are supposed to give you rides in the resort refused to take us like 90% of the time. The hotel concierge feels like a huge scammer. We asked if we could get a ride to the main gates of the resort and they refused to take us with the golf cars and said that we could call a taxi for 5$ each way (all of this is to move inside of the resort area). Also, they try to scam you by paying 50$ to go to playa del carmen, wich is like 15 minutes away. It’s a complete joke. Even for the price I don’t recommend this hotel to anyone.

This review is long overdue, but we visited Secrets Maroma for the 3rd time in May. Once again this beautiful resort did not disappoint and keeps proving why we keep going back. This time we brought my brother in law and sister in law and they absolutely loved every minute of our trip. The rooms and grounds are as beautiful as ever. Everyone works so hard to keep it clean. One of the best things was seeing staff that was still here from our last trip 5 years ago. It was like going home to see old friends. Upon arrival we were greeted with a familiar smile by Daniel who handed us our cool towel and took care of our bags. Check in was very simple and we got to see another friend Paola who is now working in the front offices. While we were waiting for our rooms to be ready we went for lunch at Seaside and walked around the property. By the time we finished our rooms were ready and Vertiz our building concierge made sure we had everything we needed. Throughout the entire week Vertiz always checked on us and happily gave us anything we had asked for. Each morning we had no problem getting chairs by the pool and the concierges there were always helpful with getting setup. This is where we saw another familiar face, Bramdon. Always great to see him and meet his coworkers Francisco and Manny who always made sure we had our chairs and towels. We also had some great pool servers such as Alberto and Einar. The beach had some seagrass but they worked so hard from very early in the morning to clean it up. Now onto the food. Every meal we had was great and I could not say anything bad about any of the restaurants. The servers and managers at the restaurants are always checking to make sure everything is perfect. There are so many but a few we have to mention are Alba, Estela, Carlos, David at Seaside Grill and Juan the chef at Seaside for our special lunch he prepared with Alba on our last day, Pablo at Bordeaux, Alejandro, Lucio and Josua at Market Cafe, Luis the teppanyaki chef at Himitsu. Last but not least was the Entertainment Staff. They were so much fun and we got involved in so many of the activities because of them. Stephanie, Sebastian, Oscar, Sandy, David, Asdrubal, Memo and Matias thank you for making our trip extra special. So sad when you have to leave this wonderful resort but we will definitely be back.

Perfect! Nice place and service!

Overall we enjoyed our stay here. We came for a friend's wedding in October 2021, and will keep out wedding-specific items for this review. There are many activities in the complex, but we came to see friends, hang by the pool, eat and drink. Overall this fit the criteria. During this time, it was still very humid, but perfect for being in the pool (not necessarily a wedding outfit!) Room service is convenient, but not always fast, especially late at night. I think 2 hours+ one evening for us. The room service food was better than some of the restaurants in my opinion. We didn't go on the beach other than for a pre-wedding party. They go through COVID testing when you check in.