Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.8
Amenities7.9
Service8.4
Cleanliness7.8
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All reviews(111)
Positive reviews(8)
Reviews with photos/video(2)
Average sound insulation(5)
Negative reviews(3)
Angela.A
Room, 2 Double Beds
Stayed in May 2025
Couple
16 review
5.5/10
Posted on Jun 29, 2025
The hotel has nice common areas and the staff is very friendly and helpful. However, the rooms are quite small, outdated, and not very clean. Soundproofing is poor: I could hear noise from neighboring rooms and airplanes starting early in the morning. Given the price, I expected better comfort and quality. Overall, it feels overpriced for what it offers.
Guest User
Room, 2 Double Beds
Stayed in Mar 2025
Couple
2 review
7.0/10
Posted on Apr 17, 2025
I recently stayed at SCP Hilo and, overall, I found the experience to be underwhelming. While the service was decent, there were several drawbacks that made the stay less than ideal.
The hotel is located very close to the airport, so noise from early-morning flights was constant and began as early as 4AM. On top of that, many guests were leaving for early flights, which meant lots of door-slamming and hallway noise at all hours.
The room itself was quite small and dated, with no real view—just a window that looked into the interior courtyard. Unfortunately, this compromised both privacy and quiet, as anyone walking by could see directly into the room.
One major downside was the additional daily "amenities fee," which felt excessive considering the limited offerings.
Overall, I wouldn’t recommend this hotel, especially if you’re looking for a peaceful or private stay.
Guest User
Room, 2 Double Beds
Stayed in Mar 2024
Family
1 review
8.0/10
Very Good
Posted on May 2, 2024
The hotel itself is better than expected; You can tell that they went through a massive renovation in order to give a chill vibes based stay (on the outside). Inside of the room, it’s definitely an old hotel… I liked the furniture, but the windows were too open for my liking (you get the feeling that anyone can look into your room); Not as much of an issue since we used the curtains! The bath towels were covered in hair (ranging from long strands to tiny ***** pieces) which I found to be disgusting. The staff were more than willing to switch out the towels (there was still hair on them but a little dusting off mainly did the job). There was tiny ***** hair pieces in the bathtub as well, but I washed them down the drain so no biggie. The main issue that I had with this stay was that you could hear everything that was going on in rooms next door or outside. We heard loud screaming and fighting into the early ams, and it took a while for them to stop. This is not the hotel’s fault, but if you do stay here, keep in mind that the rooms aren’t very spacious, you can hear everything, and there might be hair in your towels. Overall, I really loved staying here and found it to be quite charming. The view in front of the hotel is INSANE. Though I listed negative traits about this hotel, I feel that it’s important to give some transparency to readers of this review. Mostly everyone goes into a hotel thinking that it’s 1000% clean and perfect. However, for me, the negative reviews are what I look for so that I know what to expect. You will definitely love the vibes and views this hotel has to offer, as well as the friendliness of the staff who worlds here.
Guest User
King Room
Stayed in Jan 2024
Couple
1 review
8.5/10
Very Good
Posted on Feb 25, 2024
Charged an Amenity Fee which was never disclosed during booking process. Will. Not support Trip in thr future as wife felt taken advantage of us.
Kuailedexiaogegeaa
Room, 2 Double Beds
Stayed in Jun 2024
Couple
79 review
9.5/10
Amazing
Posted on Jul 14, 2024
The hotel is in a very good location, very close to the airport and surrounded by parks.
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chefcurry6
Room, 2 Double Beds
Stayed in May 2024
Family
24 review
5.7/10
Posted on Jul 10, 2024
The room is very poorly soundproofed and there is no elevator on the second floor
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Travolic
Room, 2 Double Beds, Poolside
Stayed in Jan 2024
Couple
38 review
10/10
Outstanding
Posted on Feb 14, 2024
The room is very clean and the staff has very good service attitude. There is a swimming pool, gym, laundry room and performances on the first floor. There are free coffee, tea bags and water dispenser in the lobby.
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Juxinggenbu
Deluxe King Room-Pool Side
Stayed in Apr 2023
Couple
3 review
6.0/10
Posted on May 6, 2023
Everything is fine, but the sound insulation is poor, I can't sleep all night, the air conditioner is still very noisy from the windows
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Mingmingdexingcheng
Room, 2 Double Beds
Stayed in Apr 2023
Business traveler
41 review
6.0/10
Posted on May 29, 2023
The service at the front desk is awesome. I owe her eight million.
Original TextTranslated by Google
Huianchahetai
Room, 2 Double Beds
Stayed in Nov 2022
Family
15 review
4.0/10
Posted on Dec 24, 2022
The hotel on the roadside of Hilo, there is a pond in front of the hotel, the price/performance ratio is really poor, the room of 350 dollars has only two windows like skylights, the service attitude is very average, the room is very noisy, the sound in the hotel, the sound of cars on the road, and the plane flying by the sound of. I will not choose to live here next time.
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혀니뚜니
Standard Room
Stayed in Aug 2022
Couple
4 review
8.0/10
Very Good
Posted on Oct 1, 2022
It was nice to be right next to Hilo Airport.
There is no elevator in the hotel, so it can be a bit difficult to move luggage. The scenery is nice, but the room condition is not very good.