Mercure Hotel Feitian (Lanzhou Railway Station Subway Station) Reviews

Response from Property: Hello! Dear guest~ Wow! Your review has warmed our hearts! It means so much to us that you are satisfied with our service attitude and hygiene conditions! Your encouragement is the energy that keeps us moving forward! We hope that on your next trip, we will still be your first choice for a cozy little haven! You are always welcome back!

Response from Property: Dear guest: We fully understand your anger and disappointment! Especially when you have reasonable expectations but encounter such a huge gap. Thank you for being willing to share these details - this is not only a warning to us. Regarding the clarification of the brand logo of our hotel, we are a local hotel that has been in operation for 15 years and has never changed the brand, nor have we authorized any third party to use the name. The situation you described where the English version of Trip.com misused the brand name, we have urgently contacted the platform and requested: immediately correct the false information and remove the misleading content, investigate the source of the violation, and reserve the right to pursue legal responsibility. We sincerely apologize for the confusion caused to you. In addition, we have always had clear displays on domestic websites, but the display on foreign websites is missing, which is a problem of the Trip platform! Also, to cancel an order, you need to contact the platform. Your valuable opinions are very important to us, and we will actively adopt them and make timely rectifications. We are very sorry for the bad experience during your stay. We will continue to improve and strive to provide you with better service. Please believe that we want to do more for our guests.

Response from Property: Dear Guest,Thank you very much for choosing to stay at our hotel and taking the time to share your detailed feedback. We are very glad to hear your positive comments on our front desk service team. At the same time, we also take your serious concerns about the "smoke-free environment" and "room cleanliness" very seriously. We sincerely apologize for the strong smell of smoke you repeatedly detected from the bathroom vent during your stay. Although our hotel strictly enforces a smoke-free policy and takes measures against violations (such as communicating with the relevant guests), it is clea

Response from Property: Dear guest, thank you for taking the time to share your stay experience. We highly value the issues you have raised and hereby respond formally as follows: Regarding the clarification of the brand identity, our hotel is a local establishment that has been in operation for 15 years without changing its brand and has never authorized any third party to use the name. We have urgently contacted the platform regarding the misuse of the brand name as described in the English version of Trip.com, demanding immediate correction of the false information, removal of misleading content, investigation of the source of the violation, and reserving the right to pursue legal action. We sincerely apologize for the confusion caused to you. Additionally, we have always had clear displays on domestic websites, while the absence of such information on foreign websites is an issue with the Trip platform. The issue of the disabled smoke detector has triggered our highest-level response. We would like to explain that our fire protection system operates normally 24/7, with inspections conducted every two hours and regular maintenance and system checks by relevant departments every month. We also appreciate your recognition of the front desk team. We have organized a refresher training on service standards for all staff to ensure a more efficient response to issues.

Response from Property: Dear Guest,Thank you for choosing to stay at Feitian Mercure Hotel and taking the time to share your genuine experience with us. Your feedback is of great significance to us. We fully understand your feelings regarding the differences in brand standards. Feitian Mercure Hotel is committed to providing guests with a comfortable, clean accommodation environment and friendly service. We are deeply gratified to learn that you are satisfied with the cleanliness of the room and the overall service, which is a great affirmation of our team's hard work. At the same time, we have carefully listened t.

Response from Property: Dear guests, hello! Thank you very much for your enthusiastic praise and support of Feitian Meiju! Your recognition is the greatest motivation for our unremitting efforts and makes our persistence more meaningful. We will continue to improve the quality of service, looking forward to welcoming you again and gathering with each of you who have traveled far! By the way, we also have non-Meiju brand hotels displayed on our external website~I wonder if it's not clear enough?

Response from Property: Dear guest: Wow! Our entire team is overjoyed to see your five-star review! Maintaining a clean environment and providing warm service are our daily routines. It's so great to bring you a convenient stay experience! You are always welcome home!

Response from Property: Dear guest: Hello! Your praise is better than sunshine, your praise is better than flowers in full bloom! With your encouragement, we will continue to work hard and look forward to your visit again!

Response from Property: Dear guest: After reading your comments, we are very sad that we could not give you a satisfactory stay experience, which is our biggest regret. We clearly show the non-Mercure hotel on the Internet, the Mercure flying hotel stores have their own characteristics, for the room size we also have a larger room for the best queen bed, boutique queen bed for different needs of guests to choose, at the same time we will continue to improve the facilities and equipment, so that you can see that we are in the hotel in the continuous efforts to improve. We will always welcome each guest with better service, and finally wish you a happy life, thank you for your sincere evaluation.

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Mercure Flying Hotel. We will continue to work hard to improve our services and hope to meet you again at Mercure Flying Hotel. However, in terms of cost performance, it is still preferential near the railway station with convenient transportation. I wish you a happy mood and a happy family!

Response from Property: Thank you not only for choosing to stay at Feitian Meiju Hotel, but also for giving us so much affirmation. It is our honor to serve you, and we appreciate the opportunity you have given us. The entire staff of Feitian Meiju looks forward to your next visit!

Response from Property: Dear guests, hello! Thank you for your recognition, we will continue to use warm and comfortable living environment, warm and thoughtful service, to repay every customer! The hotel is located in No.7 Tianshui South Road, Chengguan District, 100 meters away from the railway station (opposite the west exit of the railway station), 150 meters away from Metro Line 2, convenient transportation! Looking forward to your next visit!

Response from Property: Dear guests: Fate let us meet in the beautiful Jincheng-Lanzhou, warm and friendly service to each guest is what we should do, to bring each guest more and better service is our pursuit. We look forward to your coming again. All of us at Mercure Flying wish you a happy life! Work well!

Response from Property: On the road, there is always unexpected warmth, here, satisfaction is only expected, moved and surprise is the direction that has been pursued. Thank you for your praise, we hope to accompany you on the journey. Our hotel is located in Tianshui South Road No. 7, 100 meters away from the railway station, 150 meters away from subway line 2 around the convenient transportation, a lot of food, is your travel out of the best choice, looking forward to your next stay oh!