Hampton by Hilton Heyuan Hakka Cultural Park

Hampton by Hilton Heyuan Hakka Cultural Park Reviews

Hampton by Hilton Heyuan Hakka Cultural Park

No.187 Wenchang North Road, Yuancheng District, Heyuan, Guangdong, ChinaView Hotel Details
Hampton by Hilton Heyuan Hakka Cultural Park
Hampton by Hilton Heyuan Hakka Cultural ParkHampton by Hilton Heyuan Hakka Cultural ParkHampton by Hilton Heyuan Hakka Cultural Park
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Hampton by Hilton Heyuan Hakka Cultural Park Guest Reviews

4.7/5
Outstanding
1637 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1637)
Positive reviews(1608)
Reviews with photos/video(270)
Delicious breakfast(280)
Classy environment(129)
Friendly front desk staff(109)
Large rooms(87)
Convenient parking(86)
Perfect for kids(26)
Delicious buffet(19)
Tasty restaurant(14)
Negative reviews(29)
Mario Coutinho
Cozy Room (2 beds)
Stayed in Mar 2024
Family
9 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Great experience! Clean and spacious room. Less than 5 min (by car) from JJ Mall. Breakfast is well served. Definitely worth staying there.
Response from Property: 尊敬的賓客:您好!感謝您選擇河源客家文化公園希爾頓歡朋酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的河源之旅變得輕鬆愉快順心,期待您的再次光臨,感受客家文化不一樣的風采。——開心的歡小朋
Laohuayanmosheng
Cozy Double Room
Stayed in Feb 2025
Couples
18 review
5.0/5
Outstanding
Posted on Mar 17, 2025
The room is large, with a wide view, clean and sanitary, and a rich variety of breakfast. The hotel parking lot is large and convenient, and there are multiple electric car charging stations nearby, which is very convenient for people who drive electric cars. The service attitude of the lady at the front desk is very good, warm and polite. It is worth recommending to stay.
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Response from Property: 尊敬的賓客:您好!感謝您5分的點評哦!每個城市總會有讓人惦記的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望歡小朋會是您回憶裏最温馨最獨特的那個!——期盼中的歡小朋
JackyPai
Cozy Double Room
Stayed in Jan 2025
Family
9 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The room was great, and with the upgraded high floor dining, the view was amazing. The front desk was very enthusiastic in introducing the hotel facilities and recommending surrounding attractions and restaurants. The food in the restaurant is really good. The room was very well maintained.
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Response from Property: 親愛的朋友您好,非常感謝您對我們服務的肯定,看到您的好評,歡小朋心裏也是美滋滋的,小朋會保持低調謙虛的態度,再接再厲把服務做得更好,為您提供盡善盡美的服務是我們酒店小夥伴共同的目標,為您打造獨特的歡朋知己體驗是我們酒店小夥伴共同的心願,為您創造一個舒適安逸的入住環境是我們酒店小夥伴的共同使命。歡小朋期待與您再次相會,為您送上更加愉悦美好的入住體驗-----始終如一的歡小朋
Guest User
Cozy Room (2 beds)
Stayed in Jan 2025
Family
13 review
4.5/5
Great
Posted on Feb 6, 2025
I have always stayed at Hilton Hampton, but this is my first time here. The overall hardware style is the same. The difference is the service. The front desk service is average, not as considerate as other Hilton front desks. I stayed with my mother-in-law and two kids, but they didn't consider that we needed more slippers and toiletries, and we also bought two half-price children's tickets for breakfast. There was no small gift when I left, so the service is three stars.
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Response from Property: 尊敬的賓客:您好!感謝您對河源客家文化公園希爾頓歡朋酒店的選擇!細節決定成敗!數不盡的細節服務也許不奢侈,也許不浪漫,也許不感人淚下,但卻點滴入心頭,最終能使賓客滿意,才是我們最大成就感與幸福感的來源!我們會努力提高自己的細節服務,感謝您對我們的寬容與理解!歡迎您的下次再來!順祝:順安!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
10 review
4.7/5
Amazing
Posted on Feb 5, 2025
Overall it was good, except for the tea stains on the table. It would be better if disposable razors were added. Secondly, it would be better to have air conditioning and heating in winter. If the heating cost is high, you can provide a quilt.
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Response from Property: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示歉意。酒店管理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!
Guest User
Cozy Double Room
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 13, 2025
The buffet breakfast has many varieties and tastes good. The room is large and hygienic. The bathroom is separated into wet and dry areas and has a large space. What impressed me most was the message board where the children wrote their blessings. Overall, the price/performance ratio is good.
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Response from Property: 尊敬的賓客:您好!感謝您對河源客家文化公園希爾頓歡朋酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期待您的下次相見!——開心的歡小朋
Lun Lun
Cozy Room (2 beds)
Stayed in Dec 2024
Family
38 review
4.7/5
Amazing
Posted on Feb 15, 2025
The stay experience was good. The hotel environment and facilities were very new. Thanks to the front desk staff for helping to upgrade the superior room. I spent the ***** New Year in the hotel. The breakfast food was OK. (Friends who drive north from Hong Kong and Macau should pay attention to the parking lot to scan the code to enter and exit)
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Response from Property: 親愛的賓客您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Cozy Double Room
Stayed in Dec 2024
Family
43 review
5.0/5
Outstanding
Posted on Jan 24, 2025
A very satisfying stay. The room is clean, tidy and comfortable. The breakfast is rich and varied and tastes good. There is a cute food delivery robot, which the children like very much🤩
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您選擇河源客家文化公園希爾頓歡朋酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客,我們願意盡最大的努力,讓您的河源之旅變得輕鬆愉快順心,期待您的再次光臨,感受客家文化不一樣的風采。——開心的歡小朋
Guest User
Cozy Room (2 beds)
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The front desk service attitude is very good. The hotel environment is comfortable, clean and quiet. 🈶 Intelligent voice control. It's a good hotel. The buffet breakfast is also OK. The children like it very much.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對河源客家文化公園希爾頓歡朋酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期待您的下次相見!——開心的歡小朋
Jinrongquanmitan
Huanpeng Suite
Stayed in Dec 2024
Family
5 review
4.7/5
Amazing
Posted on Jan 20, 2025
The hotel service is very good. The front desk staff knew that I was with two children and was afraid that I would sleep too crowded, so they upgraded me to a suite with a sofa bed for free, and also gave me children's toiletries. The location is also very good, close to everywhere, and only ten kilometers away from Wanlv Lake. Recommended
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Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便,而且酒店熱情的員工會為您的出行保駕護航,入住期間您有任何疑問都可以聯繫酒店前台同事,我們,以“家人愉悦的心情”至上。我們,用最貼心的温暖服務,去感動。希望能用我們不斷的努力贏得您下次 5 分的好評!歡迎您!
Guest User
Cozy Room (2 beds)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
1. The quality is very good, the facilities and sanitation are impeccable, and I feel very relieved to stay here. 2. The space is large enough, and it is more convenient to bring two children to sleep in a twin room. 3. The breakfast is good, with rich variety, clean and delicious 4. I wanted to stay longer, but the twin room for the next day was booked in advance by a group, which was a bit regrettable. The front desk took the initiative to give the children breakfast coupons, which was a little comforting 🙂 5. There is a Hakka Cultural Park nearby, which is nice for a walk.
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Response from Property: 初次見面,就能獲得您如此的肯定真是讓人激動呢~ 河源客家文化公園希爾頓酒店坐落在河源熱鬧的地點,享受着絕佳的地理位置,交通便利,入住這裏真的是明智之選~~能來支持我們並給予我們這麼大的鼓勵,真是發自內心的感謝~~歡迎繼續監督我們的工作哦,期待再一次見到您!-----越來越好的歡小朋
Guest User
Cozy Room (2 beds)
Stayed in Nov 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Dec 27, 2024
This is my second stay this year. I will definitely choose this hotel when I go on a business trip to Heyuan. The staff is friendly❤️The room is large, parking is convenient, and it is clean and tidy. I checked in at night and was given a free upgrade. This business trip is so touching.
Original TextTranslated by Google
Response from Property: 親愛的朋友您好,非常感謝您對我們服務的肯定,看到您的好評,歡小朋心裏也是美滋滋的,小朋會保持低調謙虛的態度,再接再厲把服務做得更好,為您提供盡善盡美的服務是我們酒店小夥伴共同的目標,為您打造獨特的歡朋知己體驗是我們酒店小夥伴共同的心願,為您創造一個舒適安逸的入住環境是我們酒店小夥伴的共同使命。歡小朋期待與您再次相會,為您送上更加愉悦美好的入住體驗-----始終如一的歡小朋
Guest User
Cozy Room (2 beds)
Stayed in Oct 2024
Other
37 review
5.0/5
Outstanding
Posted on Nov 17, 2024
The room is big enough, clean, convenient parking, rich breakfast, self-service washing machine is provided, I will stay here again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear friend, thank you for your review. Providing you with quality service is Huan Xiaopeng's unremitting pursuit. We will continue to work hard to improve Huan Peng's service quality. We hope that Huan Peng can become your friendly partner on your journey. We sincerely invite you to stay again. There are more surprises waiting for you to experience! -- Huan Xiaopeng who pursues progress
Anonymous User
Family-friendly Family Room
Stayed in Sep 2024
Family
38 review
4.5/5
Great
Posted on Oct 20, 2024
The hotel hardware is relatively new, and the facilities and equipment are relatively complete, which basically meets the positioning of Hampton. The location is close to Heyuan People's Hospital and Jianji Square, with sufficient parking spaces, suitable for self-driving. The breakfast is not rich, and it is still worse than the nearby Hilton DoubleTree, and the food pick-up area is not large. Because I have come into contact with several front desk staff, the overall feeling is that the service is relatively stiff, lacking smiles and enthusiasm. I hope to train them well, after all, it is Hilton Hampton. Overall, it is recommended to stay, and the price-performance ratio is OK.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Hampton by Hilton Heyuan Hakka Cultural Park and sharing your stay experience. I was really touched by your comments. I am glad that the hotel can bring you a wonderful time during your trip. Your praise really gave us great encouragement. At the same time, thank you for your valuable suggestions. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often!
Anonymous User
Superior Room (2 Beds)
Stayed in Sep 2024
Family
7 review
4.7/5
Amazing
Posted on Oct 19, 2024
The lady at the front desk was very polite and check-in was quick. He also offered to help arrange two rooms that are close to each other, which is very considerate👍🏻 The room is clean and tidy, and the bed is of good softness, but the elderly at home find the pillows soft and not used to it. The gym is not big, the basic machines are in good condition and can be used, and the environment is neat and tidy, which is very nice.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. I hope that with our continuous efforts, we can win your 5-point praise next time! Welcome!