Fraser Residence Hanoi

Fraser Residence Hanoi Reviews

Fraser Residence Hanoi

Đỗ Nhuận C5 Do Nhuan Street, Quan Bac Tu Liem, Hanoi, VietnamSee Hotel Details
Fraser Residence Hanoi
Fraser Residence HanoiFraser Residence HanoiFraser Residence Hanoi
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1 night

Guest Reviews

9.1/10
Great
309 review
Verified reviews
Location8.8
Amenities9.3
Service9.0
Cleanliness9.4
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All reviews(309)
Positive reviews(296)
Reviews with photos/video(75)
Delicious breakfast(24)
Large rooms(16)
Perfect for business trips(12)
Clean pool(11)
Great swimming pool(11)
Far from downtown(7)
Near shopping area(7)
Convenient for shopping(4)
Negative reviews(13)
Globetrotter20
Executive Studio
Stayed in Oct 2025
Business traveler
50 review
9.0/10
Great
Posted on Nov 7, 2025
Fraser Residence Hanoi offers very good accommodation for an upscale stay in Hanoi High level residence with fully equipped studios Excellent breakfast with both Vietnam / Wester delicacies Outdoor swimming pool + fully equipped gym including sauna and hammam
Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us and appreciated our fully equipped studios, breakfast offerings, and facilities including the outdoor swimming pool, gym, sauna, and hammam.We look forward to welcoming you back for another upscale and comfortable stay in Hanoi.Warm regards,Fraser Residence Hanoi
Playtravelplay
Deluxe Two Bedrooms Room
Stayed in Oct 2025
Family
4 review
8.0/10
Very Good
Posted on Nov 5, 2025
The room is massive for 3 people ~ there are 2 toliet ,a washing machine , a dryer and a well equipped kitchen! Very clean n tidy even got a sauna and steam , big gym and a pool ! Love it ! However they need to improve in service, there are few receptionists aren’t polite and seems lost when I ask them questions . When I check in, there’s only a lady to welcome me and I have to carry the luggages on my own to the room, zero service provided. And at first there are issue with the stove and the tv , I called the receptionist for help but I waited more than 30mins still no one came. I wonder if this is due to not near city centre so the service is not as good (?) The breakfast is so-so, not ALOT of choice But one good thing is they got free shuttle but the time slot is kinda weird and very rare. However it might not be super convenient if you are going to explore hanoi , if you take grab everywhere is not a concern , also kinda close to big supermarket and 30mins drive to airport !
Response from Property: Dear Valued Guest,Thank you very much for sharing your detailed feedback about your stay. We’re glad to know you enjoyed our spacious and well-equipped rooms, as well as the gym, pool, and other facilities.We are, however, truly sorry to hear that your service experience did not meet expectations. Please rest assured that your comments regarding our Front Office service and response time have been shared with the respective teams for immediate review and improvement. We sincerely apologize for the inconvenience caused during check-in and maintenance assistance.We appreciate your constructive feedback on breakfast variety and shuttle timing — this will be taken into consideration as we continue to enhance our guest experience.Once again, thank you for taking the time to share your thoughts. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay next time.Warm regards,Fraser Residence Hanoi
Guest User
Deluxe One Bedroom Room
Stayed in Sep 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Oct 15, 2025
Was surprise how big and clean the room is. Looking forward to stay here whenever I’m in Hanoi.
Response from Property: Dear Valued Guest,Thank you very much for your kind feedback. We’re delighted to know that you enjoyed the spacious and clean room. Your positive comment truly motivates our team.We look forward to welcoming you back to stay with us whenever you are in Hanoi!Warm regards,Fraser Residence Hanoi
AF2310
Deluxe One Bedroom Room
Stayed in Jun 2025
Traveling with friends
44 review
8.0/10
Very Good
Posted on Jul 14, 2025
The facility and amenities are new and super clean, just the location is a bit far from the City center, so the commute takes 30-40 mins each way.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our clean and newly renovated facilities and amenities.We understand that the commute to the city center may be a bit lengthy, and we truly appreciate your patience and understanding. While our location offers a more peaceful environment away from the city bustle, we hope the quality of our services and comfort of your stay made up for the extra travel time.We sincerely hope to welcome you back again soon and remain at your service should you need any assistance with transportation arrangements during your next visit.Warm regards,Fraser Residence Hanoi
M302100****
Deluxe One Bedroom Room
Stayed in Jun 2025
Business traveler
49 review
10/10
Outstanding
Posted on Jul 12, 2025
Facilities: The facilities are brand new, suggesting a very recent renovation. I've stayed here multiple times, and I'm consistently satisfied with all aspects. Cleanliness: The cleanliness is excellent. Environment: The surrounding area is decent, offering good options for dining and shopping. Service: The service is great.
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Response from Property: Dear Valued Guest,Thank you very much for your continued support and for sharing such a kind and detailed review.We’re truly delighted to know that you’ve had multiple pleasant stays with us and that you appreciate our modern facilities, cleanliness, convenient location, and the service provided by our team.Your satisfaction is our greatest reward, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back again soon.Warm regards,Fraser Residence Hanoi
Anonymous User
Executive Studio
Stayed in Jun 2025
Traveling with friends
14 review
10/10
Outstanding
Posted on Aug 2, 2025
Nice and choices breakfasts with every day delicious noodles
Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your thoughtful feedback.We’re truly delighted to hear that you enjoyed our breakfast offerings and appreciated the variety, especially the delicious noodles served each day. Our culinary team puts great effort into creating a diverse and satisfying breakfast experience that caters to both local and international tastes, so it’s wonderful to know it made a positive impression on your stay.Your kind comments are a great encouragement to our team, and we’ll be sure to share them with our chefs. We hope to have the pleasure of welcoming you back again in the near future for another enjoyable and flavorful stay.Warm regards,Fraser Residence Hanoi
Guest User
Executive Studio
Stayed in Sep 2025
Solo traveler
1 review
9.0/10
Great
Posted on Nov 4, 2025
I stayed in 5 places during my trip and Fraser was hands down my favorite. The service was exceptional across all levels and the rooms were so comfortable and relaxing.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback. We’re truly delighted to know that Fraser Residence was your favorite stay during your trip. It’s great to hear you enjoyed our service and found the rooms comfortable and relaxing.We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay soon!Warm regards,Fraser Residence Hanoi
Guest User
Deluxe Two Bedrooms Room
Stayed in Aug 2025
Family
1 review
8.5/10
Very Good
Posted on Sep 26, 2025
Brilliant rooms and very friendly staff. If you're a tourist though, it's very far from the city centre - about 35-40 mins one way and it can get particularly bad during rush hour traffic. If you're OK with that I would 100% recommend, especially if it's a family - the rooms were very spacious, extremely clean and it felt like living at home!
Response from Property: Dear Valued Guest,Thank you so much for your kind words and recommendation. We are delighted to hear that you enjoyed the spacious and clean rooms, and that our team made you feel welcome and at home. We understand your note regarding the distance to the city centre, and we truly appreciate you sharing this for the benefit of other travelers. We hope to have the pleasure of welcoming you and your family back again soon.Warm regards,Fraser Residence Hanoi
1116****
Executive Studio
Stayed in Jul 2025
Business traveler
17 review
9.5/10
Amazing
Posted on Aug 30, 2025
A very good hotel. The only downside is the limited dining options in the vicinity. However, ordering food delivery is very convenient.
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay and found our hotel to be very good. We also appreciate your comment regarding the limited dining options nearby, and we are happy that delivery services provided a convenient solution.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Fraser Residence Hanoi
Jex Koo
Executive Studio
Stayed in Jul 2025
Solo traveler
8 review
8.5/10
Very Good
Posted on Aug 15, 2025
The location is good. The apartment was impressively large, featuring a fully equipped kitchen. Very clean.
Response from Property: Dear Valued Guest,Thank you for your kind feedback and for choosing Fraser Residence Hanoi. We are pleased to hear that you enjoyed our convenient location and appreciated the spacious apartment with its fully equipped kitchen. It is also wonderful to know that the cleanliness met your expectations.We truly appreciate your comments and look forward to welcoming you back for another comfortable stay in the near future.Warm regards,Fraser Residence Hanoi
Sally Yang
Executive Studio
Stayed in Jan 2025
Traveling with friends
11 review
8.0/10
Very Good
Posted on Feb 24, 2025
Location is abit far from old quarter, however transport is easy accessible!
Response from Property: Dear Sally Yang,Thank you for taking the time to share your review. We are glad to know that you found transportation easily accessible, even though our location is a little distance from the old quarter. We appreciate your feedback and hope to welcome you back in the future.
M52337****
Executive Studio
Stayed in Apr 2025
Business traveler
103 review
10/10
Outstanding
Posted on Jul 9, 2025
The room was spotless, the staff were excellent, the atmosphere was great, and the breakfast was delicious as well!
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback!We are truly delighted to know that you were satisfied with the cleanliness of the room, the friendliness of our staff, the overall environment, and the breakfast experience. Your kind words are a great encouragement to our team and motivate us to continue delivering excellent service.We sincerely look forward to welcoming you back in the near future.Warm regards,Fraser Residence Hanoi
MerveY
Deluxe One Bedroom Room
Stayed in Nov 2024
Family
8 review
9.0/10
Great
Posted on Jan 4, 2025
Good hotel just location not convenient. Good breakfast helpful staff.
Response from Property: Dear MerveY,Thank you for your feedback and for taking the time to share your experience. We're pleased to hear that you enjoyed our breakfast, amenities, and the helpfulness of our staff. It's always a pleasure to know that our team made a positive impact on your stay.We appreciate your comment regarding our location. While we are situated slightly away from the downtown area, we hope the peaceful surroundings and convenience to the airport provided added benefits during your stay.We look forward to welcoming you back in the future and hope to continue exceeding your expectations.
Guest User
Executive Studio
Stayed in Aug 2025
Solo traveler
27 review
10/10
Outstanding
Posted on Sep 4, 2025
Great place and services convenient to go around the west of hanoi
Response from Property: Dear ThuyThank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our services and found our location convenient for exploring the west of Hanoi.Your kind words are truly appreciated, and they motivate our team to continue delivering excellent service. We look forward to welcoming you back on your next visit.Warm regards,Fraser Residence Hanoi
Guest User
Deluxe One Bedroom Room
Stayed in May 2025
Couple
7 review
9.5/10
Amazing
Posted on Jul 12, 2025
Best, clean, big, comfortable modern , I am happy to stay here 😀
Response from Property: Dear Valued Guest,Thank you for your lovely comment!We’re so pleased to know that you enjoyed your stay and felt happy with the cleanliness, spaciousness, and modern comfort of our hotel.It was our pleasure to have you with us, and we truly hope to welcome you back again soon for another great experience.Warmest regards,Fraser Residence Hanoi